BBB Accredited Business since
Phone: (216) 678-0002 5450 Omega Ave Ste 6, Bedford, OH 44146
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A BBB Accredited Business since
BBB has determined that Move For Less, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Move For Less, LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||3|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Public Utilities Commission of Ohio (PUCO)
180 East Broad St., Columbus OH 43215
Phone Number: (800) 686-7826
Fax Number: 614-752-8351
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Terrance L. Myers, Owner
Industry TipsMoving Household Goods in Ohio
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
5450 Omega Ave Ste 6
Bedford, OH 44146 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: First this company was late due to truck problems. Then they couldn't figure out how to get my dining room table apart so all of my furniture did not get moved. I purposely moved just about everything but my 10 pieces of furniture and 13 boxes so it WOULDNT take all day. It was a 3 minute drive between my 2 places of residence and it took them a total of 5.5 hours. I've moved 13 times in 16 years with a lot more stuff and I've never had a move take this long.On top of that I had to tell them to put my daughters corner bed in the corner instead of leaving it in the middle of the room, her dresser was still shrink wrapped and her bookcase was left in the hallway. There are 2 screws on my dresser that go to a piece of furniture....which one? I don't know and then my washer and dryer were left in no particular organized way and blocking a storage closet door in my basement. I did not realize these things until they had already left. Not only do I have to find a truck and people to move my dining room table, but also get a dolly to move my washer and dryer into a place that isn't strewn across a basement in the way.Not to mention when I made the appt. I said I have a washer and dryer. CLEARLY its listed under the items. When the movers got there they told me they don't disconnect water lines. When I called to go over the move, this should have been conveyed to me.
Desired Settlement: I would like a minimum of 2 hours refunded to me totaling at least $170 ($85/hr). The job wasn't completed, nor did it start on time, yet I was charged full price and I need to pay someone else to finish what they did not.
We are sorry to hear that this customer was not happy with the service that was received. Unfortunately we are not able to issue a refund on this job. Our original estimate that was accepted online was for 5hrs. We only went over that time by 1/2 hour. We came very close to the quote.
I have attached a copy of the contract to this message.
Customer Reviews Summary