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BBB has determined that Move For Less, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Move For Less, LLC include:
- Length of time business has been operating
Factors that raised the rating for Move For Less, LLC include:
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Public Utilities Commission of Ohio (PUCO)
180 East Broad St., Columbus OH 43215
Phone Number: (800) 686-7826
Fax Number: 614-752-8351
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Terrance L. Myers, Owner
Industry TipsMoving Household Goods in Ohio
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Complaint Trends - Last 3 Years
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Problems with Product/Service
Read Complaint Details
Complaint: I had to call off from work because I schedule a move date for Thursday 20 between 8am-8:30am for their arrival and when they did not show I called them and asked them what happened they said that the office manager had scheduled me for Friday 21 and I had to call off for that Friday. While *** the supervisor was filling out the paperwork he told me that my deposit would be $450 and when I first schedule the appointment it was told to me that the deposite would be 2 hours for whatever service I was using plus the travel fee, in my case I had three men and a large truck; it was $95 an hr for 3 men plus $70 for the travel fee for a total of $260. When I mentioned that to *** he said that he was just doing his job. *** and another guy came to my house approximately 1 1/2 to 2 weeks prior to my appointment and *** said then that I would need 3 men and a large truck. On my move date he said that I would have needed 4 men and a truck. I reminded him that he told me I only needed 3 men and a truck not the 4. ******* the other guy who was with him said that I am being hostile and that they did not feel comfortable in doing the move, so they got back in the truck and left. I called Terrence and he said that there is nothing he could do and that he could not keep workers if he made them do something they did not feel comfortable with so he had *** to give me a call back. During our conversation he said that in order for them to move me I would have to make it worth their wild, he told me that I had to pay them at least $75 up front before they would even move me. When they showed up *** told me that the deposit has been changed to $950 plus I had to give them $100 a piece before they would begin to start services. While they were downloading ******* had a "business partner" to come by my house and he proceded to talk to him. They did not finish the job and they had to come back Saturday to finish because ******* had walked off of the job.
Desired Settlement: I would like my $950 for their service, I would also like my $300 back from paying those guys to move me. I would like $259.52 for the two days I had to miss work just to do the move plus the damage they did to my mattress, dresser, my railing and my boarder to my basement wall for a grand total of $1620.52
First let us take responsibility for the miscommunication on this move. This move was rescheduled on the incorrect date AFTER Mr. ****** cancelled on us the day before his original move date. Because our tolerance for mistakes when it comes to scheduling moves is low, the person who made this error was terminated. The owner of the business reached out to Mr. ****** personally and assured him that a discount would be given towards his total balance because of the inconvenience.
On the move date the movers arrived at the location as scheduled. The customer was disagreeable, disrespectful and intimidating causing the movers to feel uncomfortable so they ended the job. The customer called the office and spoke to the owner personally. The customer demanded that the movers return or that another crew come out. The owner told him that another crew was not available as they were on their scheduled jobs and that he could not force the movers to return to a situation where they felt unsafe. The customer decided to reach out to the movers personally and convinced them to return.
Upon their return the movers requested that the Mr. ****** pay the full estimated amount up front. Because of his irrational behavior and the large cash requirement, the movers followed this procedure as to prevent Mr. ****** from withholding payment at the end. This is our standard operating procedure whenever a customer is paying cash for such a large amount. Mr. ****** could have avoided this requirement by using a credit card to secure his move. As for the $100 per person tip, Mr. ****** CHOSE to tip the movers prior to them beginning the work. Moving is a tip oriented business; tips are always appreciated but are not required. Paying the tip prior to the completion of the move was a conscious decision on the customer’s part.
Throughout the day the movers remained in contact with the office keeping them abreast of the progress of the move. The initial quote estimated approximately 10 hours to complete this job. The job took longer than expected so the movers spoke with the customer about returning the next day to complete the job. The customer agreed. As compensation for the inconvenience the second day was completed at no charge to the customer.
Additionally, our contracts have a section that requests that customers present issues to the company prior to going to outside sources. Mr. ****** initialed the contract agreeing to this request and then showed a blatant disregard for his commitment by filing this preposterous complaint.
Maintaining open lines of communication is key to providing quality customer service. I personally spoke with the customer several times before, during and after the move and never once did he mention any of the issues that he presented in this complaint. As the owner of this company I maintain my word to provide excellent customer service to all of our customers and to amicably resolve any issues that may arise. I reached out to Mr. ****** in an attempt to do that to no avail. His settlement request seems like a futile attempt to get his move done for free.
Better Business Bureau:I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The company is not accepting responsiblity for there actions and I feel like they need to compensate for the frustration and hard time they put me through. I did not want to tip those men, especially before they even started the job, secondly, I have been having a hard time with the communication between the company and myself regarding matters agreed upon prior to the move date and the sudden changes that have took place on the day of the move. The company's office manager including their website stating that the deposit would be two hours of whatever service you are rendering plus the one-time travel fee. In my case my service was for 3 men and a large truck which was $95 an hour times that by two plus the $70 for travel fee for a total of $260. When *** started my contract he mentioned to me that I would have to pay $475 deposit when I have questioned him about that he said that "he was just doing his job." When I was concerned about the sudden changes that was taking place. So, the men went around the truck and they were talking and that's when ******* said that "I was talking to *** like a child and we did not feel comfortable in doing the job," that is when *** said "all money ain't good money and we can no longer do the job," and they got back in the truck and they left. I called ******** and told him what happened and he said "there is nothing I can do, I can't make those guys do a job they do not feel comfortable with so I don't know what else to tell you." When *** called me He said that in order for us to do the move that I have to make it worth their wild, and that I would have to give them $75 to $100 and when they came back that is when *** said that the deposit has been changed from $475 to $950 due to the "incident" that happened earlier and all I had was $1250 so I paid the $950 and all I had left was $300 and that is how those men recieved $300. I should be compensated for the one days work that I had to call off and I did not recieve service for which was Thursday Sept. 20. for a total of $129.76, I should be compensated for the $300 that I had to pay in order for those men to move my belongs. Finally, I should be compensated for the damages that they've done to my things such as a torn mattress, a broken handrail holder, broken borders in the basement and the dents and scratches that was done to my dresser and that could range from $70.24 to $100. For a total of $500-$529.76 as a bare minimum amount that I am willing to settle for. Also, I am requesting a copy of my contract and a copy of the claim sheet. The company said that I had to go through the Better Business Bureau to recieve those items. Could you please have them fax that information to me at (216) 707-7954. Thank you so much for your time and generous consideration about this matter.
As stated in our initial response to this ludicrous complaint Move for Less took full responsibility for the miscommunication with Mr. ******’s move date. The person who messed up his move date was terminated. Additionally, when Mr. ****** cancelled on us the day before his initial move we waived the cancellation fee.
As for the alleged damages that Mr. ****** now wants to address, we find this comical since Mr. ****** signed off on the contract that he was happy with the service. In speaking with the owner of the company he NEVER once mentioned any damages. This is yet another futile attempt from Mr. ****** to extort free moving services from us.
As for Mr. ******’s issue with the additional deposit required to perform his move, Move for Less, LLC reserves the right to require an additional deposit when the customer poses a payment risk. Based on Mr. ******’s disrespectful disposition the movers had every reason to believe that he would attempt to withhold payment at the end of the move. If he was not comfortable with the policy, Mr. ******, as a paying customer had the choice to go with another moving company. He not only CHOSE to adhere to the upfront payment requirements but he also CHOSE to give the guys a hefty tip of $100 each PRIOR to the completion of the move.
Move for Less stands behind supporting the safety of its employees. If the movers call the office and indicate that they in any way feel uncomfortable with the move, it is their right to refuse the job. What type of business would disregard the safety of its employees simply to make a dollar?
Move for Less, LLC stands behind our commitment to providing excellent customer service to all of our customers. Even though Mr. ******’s move took more than 10 hours and was quoted on an hourly rate, we finished the additional time on day two at NO COST TO THE CUSTOMER. I personally reached out to Mr. ****** to amicably resolve his issues, to no avail. It is regretful that Mr. ****** is dissatisfied with the service that he received. There appears to be no amicable resolution for Mr. ******, short of receiving a refund for services that were performed. It is our stand that Move for Less performed the services requested at a fair rate. Additionally, the movers went above and beyond what the customer paid for and will not be refunding any money to Mr. ******.
To the Better Business Bureau,
I did not tip those men $100 prior to them even performing the service. That is what they wanted me to pay them in order for them to do their job. Just think about it if I had a hard time with them then why would I give a tip a the beginning and not at the end when they actually completed the job and why would I give each individual $100 a piece for a grand total of $300 just in a tip alone? I was in a bind and I needed for my items to be moved and they knew it. All that I am asking is for my $300 back my one day's pay which is $129.76 and $70.24 to $100 for the damage that was done to my items. I filled out the damage report and they nothing to fix the problem. I was very patient with this company and this is how they repay me. I am willing to work on an agreement to resolve this problem. All that I am asking is to be made whole I paid for the services that they have rendered now all that I am asking is to be compensated for the things that were lost. They also have my contract and the damage report and I would also like to have a copy of those items. Thank you so much for your time and generous consideration on this matter!
The customer’s two previous complaints both state that he paid the guys up front. His payment was for moving services which totaled $950, based on his items and the time allocated to complete his job. Additionally, he gave each mover a tip in the amount of $100 upfront. Tips are optional and are paid directly to the movers. Mr. ****** was under no contractual agreement to tip them. The decision to tip them was his choice. His current statement is a contradiction of his own written statement. Yet another attempt on his behalf to extort free moving services from our company.
Additionally, Move for Less is not in receipt of a claim form for this move.
Mr. ****** was compensated for his inconvenience by having his move completed at no additional charge to him. Mr. ****** continues to offer an agreement to resolve an issue that we consider closed. Move for Less stands behind our decision not to refund any money to Mr. ******, as it is our stand that Move for Less performed the services requested as agreed upon and at a fair rate.
The fact is I had to pay the movers up front for the full amount of $950 and I had to give each mover a tip of $100 up front in order for them to move my things. They stated that tips are optional and are paid directly to the movers and that it was my choice to tip them; however I did not have that option they said that if they want us to move your things then you are going to have to make it worth our wild and that is when the supervisor stated to me that $100 would make us feel more comfortable in moving your stuff. They also stated that my statements were a contradiction to my own written statement and this was another attempt on my behalf to extort free moving services from their company. That statement is not true and I have mention in my previous statements that they schedule me for the wrong moving day and I missed out on work because of that and they forced me to pay the full $950 plus $100 per mover which was a total of three movers and they damaged some of my property. Move for Less also stated that they did not receive a claim form for this move. I personally filled out that claim and I personally gave it to the supervisor at the end of the move. Finally, Move for Less stated that they stand behind their decision not to refund any money to me, because they have performed the services requested as agreed upon and at a fair rate. I disagree with that because they were willing to pay for my day that I missed from work when they scheduled the wrong move date, and the reason this is not resolved is because they don't want to compensate me for having to tip their men prior to them even working, usually you would tip someone at the end of the job and based on their performance that would determine how much you should give them. I have stated that I had to pay them that money just so they could do the job I hired them to do in the first place. What they did was they decided to walk away from the job and to do another job instead and in order for them to come back and do the work I had to pay for their services up front which was $950 plus $100 per mover which total an additional $300 on top of $950 which total out to be $1250 just so they could get started. All I am asking is for my $300, the one day that I've missed at work which is $129.76 and the damage that they have done to my stuff and that could range anywhere from $70.24 to $100 to cover.
Thank you so much for your time and generous consideration on this matter.
Business Response: As stated before tipping is OPTIONAL! Mr. ****** CHOSE to tip the guys PRIOR to them performing the move. Tips are paid directly to the movers and are not considered income for the company. Therefore refunding money that is not paid to the company is not feasible. At any time Mr. ****** had the option of going with another company to complete his move. Mr. ****** has yet to submit a claim form, even though one was mailed to his attention at his request. Mr. ****** states that he handed the claim form to the supervisor upon completion of the job, yet it was mailed to his address of record after the move. If in fact he gave the supervisor (who was present for the move on both days) the claim form, why didn't he address his concerns with the tip at that time? Additionally, Mr. ****** was compensated for his lost day of work due to our scheduling error. The remainder of his move, which extended well past the agreed upon time frame and price to move his items, was done at no charge. It’s ironic that at the end of the move on day two Mr. ****** never mentioned being dissatisfied or feeling pressured into giving the guys such a hefty tip.I totally agree with Mr. ****** when he says that “usually you would tip someone at the end of the job and based on their performance that would determine how much you should give them.” Mr. ****** CHOSE to tip the movers prior to them completing their job. Move for Less cannot be held responsible for Mr. ******’s choice to do that, therefore we assume no responsibility in reimbursing him for his very generous upfront optional tip.We are not in the business of accruing unhappy customers. However, in some cases we have to accept that fact and move on. The case of Mr. ****** is just that. We have done our due diligence to perform his move, compensate him for the scheduling error, and try to amicably and fairly resolve his issues and still he is not satisfied. Move for Less stands behind our decision not to refund any money to Mr. ******, as it is our stand that Move for Less performed the services requested as agreed upon and at a fair rate.
Business Response: Hello,
I have attached a copy of the contract for the ****** ****** moving job. I have also attached a copy of our claim form. As you can see, Mr. ****** signed off that there was no damage done to his walls or his home after the move was completed.
Please let me know if any other information is needed.
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.
Problems with Product/Service
Read Complaint Details
Complaint: I hire this company to move me from a single family home to my new residence which is 2 family house..on the 2nd level.There were 2 men authorized to do this move.When they arrived at my location I gave specific instructions what I would like moved & what was a priority. This was not meet..it took the company over 8 hours to load the truck & they still did not have all of my belongs not even half. All the main things were left behind with the intent that they would be making a second pick ups at my present location.When at around 3pm I called the owner (Terrence) explained I was not happy with the move thus far and a second move would not take place that the most important thing needed to be moved on this load.I was only prepared to pay $500 limit; which he agreed to. $300 was paid upfront before the move.The movers still disrgarded..half my living room still remains, half my dining room still remains, half my kitchen still remains, the bedroom frames still remains(3 bedrm). The only thing from the basement removed-spare refrigator. The washer, dryer and all other items still remains. They did not finish unloading for another 3-4 hours and it took them over 30min to get from my old address to the new address..when it is only a 10min drive. I paid them $500 for the entire move, I'm still left with all my additional items at my old location. They damaged my sofa and other items; did not inform me/or denied. They brought item to the new location and could not even put them back together. I was totally unhappy with the results & still have to pay someone to move the remainder of my items. None of the televisions were brought to the new location. I have 3 flat screen television, 3 standard television. Additional items-garage still remains. Now I still having to pay a moving company to move the items that they did not. The more I instructed them, just continued to do it their way. Halfway thru the drop the owner demanded I pay the additional $200 or they would leave with my belongings on the truck.
Desired Settlement: I feel that I was misinformed by the owner & that these are not professionals. My time and money was taken from me..they continue to stress that they have been in this business for 20 years but still did not move the main items first as they were instructed by me. I feel that I should receive a total refund; because they misrepresented themselves & tried to get the most they could from me because I am a single woman. I paid $100 half way thru as I state with Terrance & the remainder at the end.
Re: ID *******
We were originally scheduled to move this customer on Saturday, February 4, 2012 at 11:30 am. As part of our normal operating procedure my manager called the customer 30 minutes prior to the scheduled move only to be informed that she needed to reschedule. Keep in mind Saturday is a prime moving day. In addition to the movers being in route, we also declined other jobs based on her booking this time slot. Under normal circumstances we charge a cancellation fee to ALL clients especially when no notice is given. Because of her situation I personally waived the fee and told her we would work with her to get her moved on Monday, February 6th.
On Monday morning my manager reached out to the customer to inform her that the movers were in route but could not reach because her cell phone was disconnected. Our standard operating procedure requires us to make contact with all customers to alert them to our arrival. Against our standard operating procedure the movers proceeded to the job. Fortunately they were greeted by the customer at the location. The movers advised her that we had attempted to call her but could not reach her because her phone was disconnected. She offered no explanation, not even an apology.
Upon arrival the movers performed the customary walk through and realized that there was more to be moved than the ORIGINALLY quoted 11 items (2 fridges, 1 freezer, Kitchen set, Dining set, Sectional, 50 inch, 36 inch TV, 2 queen beds, King bed, plus boxes – this list was given to the dispatcher when the move was booked). In addition to the customer having more than she told us, there were also quite a few unpacked items that she needed moved.
Based on the originally quoted list this move should have taken 3 – 4 hours from Point A to Point B. However the additional items and lack of preparedness by the customer extended the move to a minimum 8-hour job, which required 2 trips. Based on planning to make two trips the movers packed accordingly, allowing some of the bigger items to remain for the second trip. The customer wanted the movers to put items on the truck that did not fit into protocol for packing appropriately; they were slated for the second trip, which she cancelled 6 hours into the move.
The customer made it very clear to me that she only had $500 to complete this move. Based on the estimated time we both understood that her move would cost more than $500. Because she shared with me that the water was off at the current residence and that she really needed to move I agreed to cap the move at $500 and assured her that the guys would finish the job as quickly and professionally as possible. The customer informed me that she would be using a pre-paid visa card and that she would need to go to the bank to deposit funds at some point during the move. I assured her that that would be okay but asked her to settle the bill with the movers when she returned as pre-paid cards sometime have a loading/availability delay and that I could not take the risk of non-payment after we had already completed her job. She agreed and we ended our conversation.
When the movers arrive at a job it is customary to establish a chain of command (i.e. who they should take directions from). On this move we understood that person to be **. However in the middle of the move ** told the movers she needed to run an errand and that her daughter would be overseeing the move in her absence. During her absence her daughter directed the movers to pack items that ** later informed them were not to be packed. She took her frustration out on the movers when in fact her daughter was the person who told them to pack the items in question.
The customer stated in her complaint that I stressed to her that we have been in business for 20 years. This statement like much of this complaint is untrue. I am 30 years old and started this moving company 2 years ago. My crew works hard to ensure our customer’s satisfaction and go above and beyond what is necessary to achieve that goal. The moving business is tough. It’s a stressful situation because the customer is entrusting everything they own to total strangers. We strive to ease as much of that stress as possible. This customer took advantage of my kindheartedness with her sad stories and then threw me under the bus professionally.
This move SHOULD have cost $805, however the move was capped at $500. Not only did the movers work with her to assure her satisfaction, they also set up her rooms and reassembled all of her furniture even though they knew the hours were non-billable. All of this despite the customer being disrespectful to the movers and using profanity when addressing them. At the end of day, the customer apologized profusely to the movers and tipped them for their work. The customer also apologized to me when I called to follow up. She thanked me for working with her in this situation and went so far as to say that she had not taken her medication that day. This complaint with BBB took me completely by surprise. It’s insulting and an abuse of a system that is in place to help consumers.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The statements made by the Move 4 Less are not true. I know that this is my word against their word. The entire day was a complete mess. From the beginning paragraph to the end is a lie. I am the one that phone the company to reschedule and I was not informed of any cancellation policy or payments. I rescheduled and again I was the one who phone the company on Monday, February 6th because they did not show up at the time scheduled and was informed they were on the way. They did not try to reach me prior ... it seems they were going to be a "no show". When they did come they were not prepared to move a house hold ... they did not have the proper tools to breakdown anything. They did not place any of my household furniture up in the new location. Because for one they did not bring my dining room the bed room furniture to the new location and they put everything else in the basement and left some of my things out side by the basement door without me knowing. At no time did I leave my house and instruct my daughter to give them instructions on what to move. I let the owner know within an hour into the move that I was not satisfied with the way things were going and a second trip would not happen. That he needed to inform his men to move the heavy items first. I gave them instructions when they arrive that the main focus would be on the living room, dining room and the bedrooms. But they continue to move what they wanted. I paid the owner $300.00 up front with a prepaid card and he insisted when they arrived at the new location that if I did not pay them the remaining $200...he would advise his men to leave with the truck and my belongings. I agree to meet him half way and pay them $100 now and the remaining $100 after they finished (this was done in cash). The only reason I tip the men was because ... although the move was a total disaster ... they did work hard and long. These men stated that they were professionals and had been in the moving business for over 10 years. I expect good results when you hire some one ... and I never specified what items I had to move to the owner. I stated that I had a single home with 3 bedrooms and each room had a complete set and the living room, dining room had regular furniture within them and I had numerous of container to be moved; the basement with washer/dryer and various wardrobe storage, including a garage with items as well. The move lasted from 12 noon until past 1230 am well over 12 hours and I still did not have none of my major items (washer, dryer, dining room, kitchen, bedroom sets, items from the garage, basement items, none of the television sets-5 each) and they did not put any item together because they did not bring the bedrooms over to the new house and the other major items. The only major items they transported was the refrigerator, the living room sectional. They did not put the living room set back together or anything for that matter. I do not understand what took them so long to move me and I did not have half of my belongings...not half.
Very un-professional...I was up front with the owner and the movers from the beginning...about what I expected and what I was willing to pay. I had no hidden agenda's ...but clearly this company has a long way to prefect their skills. I would never recommend them to anyone.
It appears that this customer and I could go back and forth on this matter and still reach no resolution. The customer seems to accept no responsibility for any of her actions and is looking for a scapegoat. The facts in my original statement speak clearly as to what transpired. But for clarity I would like to point out a few things….
The customer did not call us on Saturday February 4th to inform us that she was cancelling. We found out that she was cancelling when we called to alert that the movers were in route. At that time she was advised of the cancellation policy.
The movers did in fact arrive to the job late on February 6th. However this is because contact could not be established and it is against our policy to dispatch a crew without customer contact. The fact that the dispatcher chose to go against policy and send a crew without establishing contact was a courtesy to the customer. The crew was already out and this job was next on their route. They decided to take a chance that the customer would be there. When the customer called to check on status of mover’s arrival she called from a number not listed on her contract. The dispatcher alerted the customer of the policy to establish contact and our inability to do so because her number was disconnected.
The customer stated that the movers were not prepared and did not have the proper tools to complete her move. However, our moving trucks are always stocked with standard tool sets, blankets, dollies, and straps. At no time did the customer make any mention of the movers not being able to break down any of her furniture.
The customer also stated that the movers did not move any of her major items. Considering that the customer’s belongings filled a 26 foot moving truck, this is unfathomable.
The customer also stated that she did not give anyone an itemized list of her belongings. This is yet another untruth on her part as it is standard operating procedure for our dispatcher to obtain this information when the move is being booked.
The customer states that she was asked to pay the remaining $200 towards the agreed upon flat rate of $500. This was after the customer and the owner agreed to cap the move at $500 even though her move was CLEARLY going to exceed that amount. The agreement was that the customer would remit the remaining $200 and the movers would continue to work until the job was done. Once the movers arrived at the new location the customer reneged on her commitment and refused to remit the remaining balance. In addition to reneging on her commitment the customer was swearing at the movers. At this point as the owner I had no choice but to step in and ask for the remaining balance or advise my guys to cease work until adequate funds had been collected.
The customer also states that the move lasted past 12:30 am, however her contract is attached and the customer signed off on it at 12 am. The contract also states that “I hereby acknowledge receipt of my shipment of household goods in accordance to my wishes and to my satisfaction”. Surely if all that the customer details in her complaint are true she would not have signed this contract AND tipped the movers.
It is the intention of my company to provide excellent service to ALL of our customers. It is unfortunate that this customer has conveniently forgotten the details of this move and has chosen to slander our company. We did all in our power to make her happy, yet it seems to be in vain. This move cost us man power, money and a poor rating with the BBB.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved