BBB Accredited Business since
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This Atlas Van Lines agent provides local and international moving services, as well as warehousing.
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A BBB Accredited Business since
BBB has determined that Berman Moving & Storage, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Berman Moving & Storage, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Public Utilities Commission of Ohio (PUCO)
180 East Broad St., Columbus OH 43215
Phone Number: (800) 686-7826
Fax Number: 614-752-8351
DOT Office of Motor Carriers
200 N High St Rm 328, Columbus OH 43215-2482
Phone Number: (614) 280-6874
Type of Entity
Business ManagementMr. Terry L. Medlar, President, Human Resources Mr. Michael Rocker, Chairman
Related BusinessesInfoShred, Inc.
Movers Packing & Crating Service Storage Units - Household & Commercial
Both Michael Rocker and Terry Medlar are principals in InfoShred, which is also located at 23800 Corbin Dr.
A separate report is available on InfoShred and may be accessed through our National BBB Web site at www.bbb.org.
Industry TipsMoving Household Goods in Ohio
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Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: Berman's moved us from Kirtland to Springboro, Ohio on Nov 16. They packed our belongings on Nov 13 and 14, delivering on the 16th.On Nov 14, they moved items to the truck at the end of a 150 ft, curved driveway, and left them unattended to come into the house for a pizza they ordered.Later that day, we discovered a laptop computer we had intended to take with us was missing. When it didn't show up on the 16, along w a couple bankers boxes of financial records, we realized they had either stolen or lost the items, very possibly by leaving them unprotected while they ate.Despite the fact we purchased full replacement insurance through them, they denied the claim, with one or more of the movers charging that the laptop had gone missing before they arrived. That is not correct, and contrary to the police report we filed and statements provided to the insurance company. They also took much longer than the 30 days after our claim was filed to respond (over 60--Ohio requires 30 days after the claim).To the best of my knowledge, they did not deny leaving the van open and our property unattended while they ate pizza indoors, out of sight of the van.They have basically been unhelpful throughout, and given one or more of their movers provided an inaccurate statement to the insurance company is most disturbing.
Desired Settlement: Our preference is to have the insurance claim allowed.At the least, we should be refunded the cost of the insurance. The adjuster stated by phone that we had to prove beyond all reasonable doubt Berman's culpability to allow the claim.That's an impossible standard short of video evidence or their confessing to negligence. As no one told us at the time we purchased the insurance we'd have to prove "beyond a reasonable doubt," the insurance was sold under false pretenses.
March. 25. 2013
Better Business Bureau, lnc.
2800 Euclid Avenue, 4th Floor
Cleveland, OH 44115-2408
RE: Complaint ID *******
Dear Ms. ******:
On November 23, 2012, Mr. ********** advised this office of a missing laptop computer. On December 4, 2012, we turned over his claim to our insurance company for professional settlement. Our insurance company did a thorough investigation, interviewing Mr. ********* and personally interviewing all movers that were involved with Mr. *********’s claim. The copy of the Certified letter to Mr. ********** denyingthe claim and indicating the Ohio Department of Insurance's address for follow up is included.
Additionally, I was contacted by Mr. *** ***** of the Public Utilities Commission of Ohio in February, 2013 indicating Mr. ********** had filed a claim, case ID: ************. As you may know, movers are regulated by the PUCO in Ohio. All information was forwarded to Mr. ***** and again, Mr. **********‘s claim was reviewed and denied.
I am sorry for Mr. **********’s loss, but believe strongly, that after thorough reviews by both parties indicated above, Berman Moving & Storage has no liability.
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.