Business ProfileforNaturepedic

I will send the many emails when/if requested. I first contacted to buy/replace a mattress for one I had originally purchased a few years ago. I ended up buying a mattress topper which was the wrong thing. In one of the first of many emails I was told to please send pictures of the damage. After they received this I was told this was a mattress, not mattress topping problem and I have a 25 year warranty/guarantee on this piece. Also discussed was that I wanted to send back the topper I bought, which was still in the unopened box. I was finally told (in emails) that they would call Fedex to pick up unused topper the next day and was sending out my new mattress that I would receive in a few days. Neither happened and this time I called FedEx to discover they never called to issue a pickup. Then I called and when transferred to the correct person she acted as if she could not hear me on the phone and sent and email stating once again they are sending a pickup. When I finally was able to reach by phone I told her I needed to know when they would be coming to pick up and was told to just put it on the porch. I explained i didn't feel comfortable leaving a product worth almost $700 on the porch and she just said it would be fine! Every time I call I'm put on hold, without anyone answering the phone, and told to leave a message and they will call back, which they do not! Last email stated they attached the return label for me to print and I could call for a pickup, but the label was not attached, and once again I was unable to connect with them in any way (online chat, via email or phone). They also put in this email how I should flip the mattress and it would fix the problem, and it won't. I have pictures of that too. I would like them to pick up the topper, reimburse my ******** ******** and honor their warranty by send me the mattress I was promised. All soon since this has been going on way too long