This Business is not BBB accredited
Stoneridge Cement, LLC
Phone: (440) 466-8831 Fax: (440) 287-6011 6099 Bishop Rd, Geneva, OH 44041
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Stoneridge Cement, LLC include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Ohio Department of Commerce
6606 Tussing Rd., Reynoldsburg OH 43068
Phone Number: (614) 644-3493
Fax Number: (614) 728-1200
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Dan Cesen, Owner
Mason Contractors Plumbers Concrete Contractors
Alternate Business NamesStoneridge Cement & Sewer
THIS LOCATION IS NOT BBB ACCREDITED
6099 Bishop Rd
Geneva, OH 44041 (440) 466-8831 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: Stone ridge Cement was hired to brick veneer home located @ **** ****** ***** ******* ****. After bricks were installed on home there is tucking of mortar to be placed behind the brick veneer stone ridge has done. Verbal agreement had been made between myself and stone ridge at the time he was going to complete the job of tucking brick veneer. Numerous phone calls have been made to stone ridge and no calls have been returned.
Desired Settlement: To complete the job as agreed
The company responded via phone as follows (taken by BBB staff ES):
Their masons told him they can't put mortar between vinyl siding and brick because it won't stick.
The consumer didn't pay for the entire job. In a week and a half, they will be out there to stuff mortar. The invoice was for $16,000, the consumer only paid $13,000.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
Read Complaint Details
Complaint: We signed a contract on 9.12.2009 for him to:1. Remove existing driveway and excavate for additional widening of Driveway. -DONE2. Add base fill where needed Tamped for compaction -Assuming done as I requested to be notified prior to pouring concrete and was not notified until after the concrete was poured.3. For for 4" of 6 sak w/Fiber Reinforced concrete, 6" 5' from sidewalk - NOT DONE. I have had a couple of other contractors look at the driveway and they have all told me there was no fiber in the concrete.4. Install 6" x6" weld wire mesh on perchs - Unable to verify as I was not notified until after the concrete was poured and my arrival.5. Place concrete in forms. Plastic just enough to be workable without adding water throughout pouring - Unable to verify as I was not notified until after the concrete was poured and my arrival.6. Broom finish and saw cut control joints - DONE7. Apply sealer to concrete after all bleed war is gone -Sealer was applied while concrete was still wet. When questioned, he stated it was the way it was done and he would be back in the spring to re-seal the concrete. I contacted and/or attempted to contact him many times about this and left numerous voice mails. He did not respond to most. The couple he did respond to he stated he would be out but never showed up.In addition, the concrete has started to Spawl and there are holes in it where it was finished improperly (I got this information from talking with other contractors who pointed out some of the holes are from large stones). The large holes from stones should not have happened and it is a result of improperly working the concrete to get the cream to the top. After my arrival on the scene, it was getting late in the day and he and the finisher were working rapidly to complete the project before it got too dark. As a result, I ended up with a sub standard driveway.
Desired Settlement: Because of the poor workmanship, I will likely have to replace the driveway long before it is due. It will cost more than what I paid to have the driveway installed in the first place because there was not concrete slab but instead was concrete blocks with brick in between and it would have been easier to remove. I would like the full amount of3,562.50 refunded since he did not do as instructed and was in the contract of put in fiber or wait till the bleed water was gone.
Better Business Bureau:I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Please allow me to respond as follows. "The driveway is over two years old and they did seal it the day they put it in."-and we were told to contact him in the spring and he would seal it again. I attempted to contact him numerous times but he didn't respond to the phone calls.
"They can't put wire in the middle, all wire closer to footers as Ohio Building Code." - In the contract it states the wires will be on stands. So I understand it is not the middle but because he poured it prior to my being on site, as requested, I have no way of determining if this was done.
"The Father-In-Law owns the house and the job was done for him." - and I am making this complaint on his behalf. He is 84 years old and not computer literate and wanted me to do it.
In addition, I called and left many messages asking to be contacted. On the 1 or 2 times he did respond he stated he would come out and look at it. I told him that I would make myself available to meet wiht him. I work from home and at no time did I ever see him come by to look at the drive as he said he was going to or told me he did.
I have attached some pictures to show how the drive has deteriorated in this short a time. You can see that it is a result of large stones that rose to the surface because, as was explained to me, the bleed water was not out of it and they tried to finish it too quick which caused the stones to come up. I am not a concrete expert but the contractors I have spoken with have all told me it was a substandard job and the only fix would be to rip the entire thing out and re-do it.
Attached is the contract with Stoneridge. I do not feel comfortable taking a core sample of the driveway as it compromises the integrity of the drive further.
Because I am working out of town, it is difficult for me to contact someone to look at the driveway and be there to explain what I am wondering. If it has to close, so be it.
I have learned a few lessons here:
1. The lowest bidder is not the best person/company for the job.
2. When entering into a contract, though the person seems competent and nice, get 100% of everything in writing (as a project manager I do that with my company) because when it comes down to it, if the contractor can cut corners and get away with it because it was a verbal agreement they will and will deny what they said later.
3. The best way to deal with a problem is before it happens. I will probably look at Angie's List in the future. Even the BBB site had a complaint about Stoneridge but it stated it was settled.
However this works out, I do NOT want the status to say it was settled. If you close it out, put it as unable to resolve because in the end, I am not happy. I will probably end up writing an OpEd piece about my experience and let others know to be wary and get it iin writing.
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.
BBB Comments: The company's response was not filed electronically and therefore, is unavailable for viewing.