BBB Business Review
BBB Accredited Business since
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The Kirby Company is a business unit of The Scott Fetzer Company that manufactures cleaning systems. The cleaning systems are sold through an international network of independent distributors, who provide in-home sales presentations and offer servicing of the products. Consumers with parts or product problems are encouraged to call their local distributor for service. If the distributor is no longer in business or is otherwise inaccessible, consumers may wish to call Kirby Company's customer service center at 800-494-8586 for convenient, local service locations.
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A BBB Accredited Business since
BBB has determined that The Kirby Company World Headquarters meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for The Kirby Company World Headquarters include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 14 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||9|
|Total Closed Complaints||14|
Additional Complaint Information
Complaints for this business reflect activity from The Kirby Company and consist of manufacturing and product issues. Issues regarding sales practices are processed against the independent distributors that sell the cleaning systems.
On July 5, 2011, BBB notified Kirby of its concerns relating to the volume and nature of complaints involving its distributors. We have requested that Kirby cooperate with a BBB process to track, monitor and reduce complaints involving distributors and their sales and marketing practices. Kirby has indicated to BBB that internal measures have been put in place to address these issues.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||3|
Type of Entity
Business ManagementMr. Mike Nichols, President, Business Operations Mr. Steve Baden, VP of Business Compliance Ms. Halle Sminchak, Manager, Customer & Public Relations and Business Compliance
Manufacturers & Producers