BBB Business Review

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Consumer Complaints

This business is not BBB accredited.

Court Divorce Service

(888) 789-0198

Customer Complaints Summary

31 complaints closed with BBB in last 3 years | 9 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 6
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 24
Total Closed Complaints 31

Additional Complaint Information

In a letter dated February 7, 2011, BBB contacted the company regarding their advertisement in local newspapers. The advertisement read, “Divorce with or without children $125.00. With free name change documents and marital settlement agreement. Fast and easy. Call us 24hrs./7days: 1-888-789-0198;”

BBB cited a pattern of complaints including: 

    • confusion about the services consumers thought they had purchased 

    • receipt of some – but not all – documents referenced when calling the 888 phone number 

    • documents that were rejected by courts in the consumer’s geographic location 

    • an inability to contact anyone from the company to discuss customer service issues

While acknowledging the company typically responds to complaints by issuing a refund, BBB also asked the following: 

    • Are your documents created to address specific filing requirements by state? 

    • Have the documents been reviewed by attorney’s to assure they are able to be used for the purposes stated? 

    • Do you have a refund policy if materials are not acceptable in the buyer’s state? 

    • Can you substantiate the advertised claim that “Court Divorce Service is the leading self-help divorce websites.”?

BBB received no response from the company.

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BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.