BBB Business Review

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Consumer Complaints

This business is not BBB accredited.

Lawn Control Center

(440) 944-7550

Customer Complaints Summary

18 complaints closed with BBB in last 3 years | 7 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 3
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 15
Total Closed Complaints 18

Additional Complaint Information

BBB has received a pattern of complaints against this firm concerning dissatisfaction with the quality of the lawn services performed. Complainants state that their lawn is in worse condition than before the company's services and in certain instances that the firm actually damaged their lawn.  A significant number of complaints concern dissatisfaction with the company's customer service, specifically that no live person can be reached via telephone and that the company does not return telephone calls. On September 6, 2013, the BBB contacted the company concerning this apparent complaint pattern and its failure to correct the underlying cause of these complaints. At that time, the company did not respond to BBB.

As of February 18, 2015, the business is currently working with BBB to address and resolve the underlying cause of its pattern of complaints. 



Industry Comparison | Chart

Lawn Maintenance , Fertilizers

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.