BBB Logo

Better Business Bureau ®
Start With Trust®

This Business is not BBB accredited

Romero's Landscaping

Additional Locations

Phone: (216) 253-0171 20860 Miller Ave, Cleveland, OH 44119 http://www.romeroslandscaping.net

Print

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Romero's Landscaping include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Romero's Landscaping
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

top
BBB file opened: November 14, 2008 Business started: 01/01/2005 in OH
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Ohio State Department of Agriculture
8995 East Main Street, Reynoldsburg OH 43068
http://www.ohioagriculture.gov
Phone Number: (614) 728-6250
Fax Number: (614) 466-4346
foodsafety@mail.agri.state.oh.us

Type of Entity

Sole Proprietorship

Contact Information
Principal: Mr. Romero Phillips, Owner
Business Category

Landscape Contractors Snow Removal Service


Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    20860 Miller Ave

    Cleveland, OH 44119

  • THIS LOCATION IS NOT BBB ACCREDITED

    PO Box 200732

    Cleveland, OH 44120

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX
X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

X

BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

X

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

X

What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

X

Thank you for your feedback!

Help us improve by taking our survey.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

Find a LocationX

  Change Location
Show Only Accredited Locations


Complaint Detail(s)

8/5/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: In March I engaged Romeros Landscaping to maintain my yard, both lawn and beds, plant some pachysandra, and undertake Spring and Fall cleanups. He agreed to satisfy my needs. Beguiled by his assurances as well as his website proclaiming him a member of the BBB, I gave him a check he requested for $50 to secure our agreement, said sum to be applied to the fall clean-up. The next day he offered me a 10% discount if I paid for the entire seasons cost for lawn cutting. All other work would be billed at $61.50 an hour for his team (****** and his helper). I gave him another check for $680. Then the excuses and interminable delays began. At the end of the first week in June the weeds where knee high, the pachysandra was unplanted, the lawn was a scraggly mess, the edging and trimming crudely done with a weed-whacker. ****** complained that he couldnt get through my back gate with his riding mower. His small mower was being repaired so he cut my back lawn with his weed-whacker. He appeared only once in April, pleasantly ignored my complaints, and patiently explained that his helper had jumped ship for a job with Taco Belle, leaving him to care for 70 customers by himself. checks in the amount of $730. I told him I must end our relationship. I had given him two checks in the amount of $730 and asked him to refund the unearned portion of that money which I reckoned to be $465 for the lawn. I was willing to forfeit the $50. He refused. He said he intended to keep all the money. He was ready to attend my lawn for the rest of the season, but I should find someone else to renovate, maintain the beds, and clean up in the Fall. Considering that ****** has failed to provide the services he agreed to, I believe he is in default and obligated to honor my request. I respectfully submit this matter for your adjudication.

Desired Settlement: Refund in the amount of at least $465. An additional $50 may be added to that figure as a result of the adjudication requested above.

Business Response: In response to Mr. *** *****'s complaint. I explained to him my situation about finding quality employees, my two main guys quit. One of them went back to school and the other had health issues. Yes I did tell Mr. ***** that I would do the work and eventually I would have done it, even now I am caught up on extra work. I had made every effort to do the extra work for him and his wife. I even went as far as telling them that I would do said flowerbed/extra work in his complaint and if it was not up to par or he was dissatisfied in anyway the work would be a free project. They had agreed to that and then I got a call from them in which he said "I no longer want you on my yard, I hired a new landscaper and then the insults started". So at that point all negotiations were off and I told him I still wanted to fulfill the grass cutting as described in my contract and his new landscaper could do the flowerbed work. Mr. *****'s grass was always well maintained Like my other 70 clients. My first obligation is to the grass cutting, that is what is under contract. I am still willing to cut his grass for the rest of the season. And I never said I could not do his fall clean up. It has been told to me that Mr. ***** changes landscapers on a regular basis. If you need a copy of his contract, it is available. Mr. ***** Broke the grass cutting contract after about two months and there can be no refund in this matter.

Consumer Response: My need and my agreement was for a full service landscaper as advertised by ****** in his website and by his personal assurances that he could and would do the work. I never "insulted" him or said I didn't want him on my yard. I find those asseverations to be as sad as they are untrue. I treated ****** with the respect he deserves both as the pastor of a church and a businessman. I expected the same him from him. It is I who, unfortunately, paid him upfront. It is he who broke our agreement through shoddy work and non-compliance. The moral: money warps ethics.

Business Response: Company's Response by telephone/BBB staffs/** 

 
Company responded that they will offer no refund, they serviced the lawn and stand behind their contract.  As a goodwill they are willing to either provide a Fall clean up or Spring clean service for the consumer, this was not their choice to discontinue services, but the consumers.