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BBB Business Review

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BBB Accredited Business since

Pyramyd Air

Phone: (888) 262-4867 Fax: (216) 896-0896 View Additional Phone Numbers 5135 Naiman Pkwy, Cleveland, OH 44139

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This firm specializes in the online sale of air guns and rifles, as well as bb and pellet guns. It also provides gunsmith services.
Consumers should be aware that some states and countries restrict or forbid residents from the purchase of such guns. Where permitted, purchasers must be 18 years or older. Consumers should familiarize themselves with the laws in their area when considering an airgun purchase.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Pyramyd Air meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Pyramyd Air include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 12 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

12 complaints closed with BBB in last 3 years | 5 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 7
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 12

Customer Reviews Summary Read customer reviews

7 Customer Reviews on Pyramyd Air
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 0
Negative Experience 4
Total Customer Reviews 7

Additional Information

BBB file opened: August 01, 1998 Business started: 05/01/1996 Business incorporated 07/14/2000 in OH
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

U.S. Bureau of Alcohol, Tobacco and Firearms (ATF)
5005 Rockside Road, Suite 300, Independence OH 44131
Phone Number: (216) 522-3786

Type of Entity

Limited Liability Company (LLC)

Business Management
Val Gamerman, Vice President
Business Category

Internet Shopping Gun Dealers Guns & Gunsmiths

Products & Services

Pyramyd Air sells the following brand(s): The company carries American, European and Asian airgun manufacturers, including AirForce, Air Arms, Beretta, Benjamin Sheridan, BSA, Crosman, Colt, Daisy, Evanix, Gamo, IZH, Smith & Wesson, Walther, Webley & Scott.

Pyramyd Air offers the following product(s): Air Guns , Air Rifles, Airsoft Guns, BB Guns, BBs, Lasers, Pellet Guns, Pellets, Red Dot Sights, Scopes

Method(s) of Payment
The company accepts Visa, Master Card, American Express, Discover, Personal Check, Money Order, Wire Transfer, PayPal, Bill Me Later, and Amazon Checkout for payment.
Refund and Exchange Policy
Within 30 days of receipt of order, consumers may return any item in new condition along with its original packaging and any accessories for a full product refund.
The company does not refund any shipping charges. Items that are used, not in original packaging or otherwise not in new, saleable condition are subject to a minimum 15 percent (15%) restocking fee.
Consumers should not attempt to disassemble any items. Attempts to change the appearance or function of any item purchased will void the warranty and the right to return the product for a full refund.
If a consumer wants to exchange an item, that should be indicated in the space available at the bottom of the invoice.
All exchanges and refunds will be processed within 2 weeks from when the company receives all item(s) back.
Consumers should write the reason for their return and their phone number in the space available at the bottom of their invoice and keep a copy of the invoice for their records.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.