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BBB Business Review

BBB Accredited Business since 4/17/1990

Medical Mutual of Ohio

Additional Locations

Phone: (216) 687-7000 Fax: (216) 687-7990 View Additional Phone Numbers 2060 E 9th St, Cleveland, OH 44115 http://www.medmutual.com

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BBB Accreditation

A BBB Accredited Business since 4/17/1990

BBB has determined that Medical Mutual of Ohio meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Medical Mutual of Ohio include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 29 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

29 complaints closed with BBB in last 3 years | 10 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 16
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 13
Total Closed Complaints 29

Read Complaints | Definitions | BBB Complaint Process | File a Complaint against Medical Mutual of Ohio
See Trends in Complaints on Medical Mutual of Ohio

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Medical Mutual of Ohio
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Read Customer Reviews | Submit a Customer Review | See Trends in Customer Reviews on Medical Mutual of Ohio

Additional Information

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BBB file opened: January 01, 1953 Business started: 06/15/1934 in OH Business incorporated: 03/08/1945 in OH
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Ohio Department of Insurance
50 W. Town Street; Third Floor - Suite 300, Columbus OH 43215
http://www.insurance.ohio.gov
Phone Number: 614-644-2658
Fax Number: 614-644-3743

Type of Entity

Corporation

Business Management
Mr. Tom Greene, Vice President, Human Resources Ms. Sue Tyler, Executive VP and Chief Financial Officer Mr. Ken Sidon, Chief Information and Security Officer Mr. Rick Chiricosta, CEO Mr. Dave Quiring, Vice President, Claims Mr. Patrick Dugan, Executive VP & Chief Legal Officer Mr. Jared Chaney, Executive VP Chief Marketing & Communications Mr. Dennis Jancsy, Executive VP, CFO
Contact Information
Principal: Mr. Dave Quiring, Vice President, Claims Principal: Mr. Rick Chiricosta, CEO
Related Businesses
Medical Mutual of Ohio Medical Mutual
Business Category

Insurance - Health Insurance - Life

Alternate Business Names
Mutual Health Services
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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As a matter of policy, BBB does not endorse any product, service or business.

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