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Progressive Corporation

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Phone: (800) 776-4737 View Additional Phone Numbers 6300 Wilson Mills Rd, Mayfield Vlg, OH 44143 View Additional Web Addresses

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Description

This company offers all types of automobile and motorcycle insurance.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Progressive Corporation include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1273 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1273 complaints closed with BBB in last 3 years | 438 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 27
Billing/Collection Issues 360
Delivery Issues 3
Guarantee/Warranty Issues 26
Problems with Product/Service 857
Total Closed Complaints 1273

Additional Complaint Information

The Mayfield Village, Ohio location is the national headquarters for the company which services consumers nationwide. Any matter of complaint received by a BBB across the country will be forwarded to the Cleveland BBB for resolution. This report reflects compiled complaint activity nationally.

Customer Reviews Summary Read customer reviews

16 Customer Reviews on Progressive Corporation
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 1
Negative Experience 13
Total Customer Reviews 16

Additional Information

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BBB file opened: March 22, 1956 Business started: 01/01/1937
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Ohio Department of Insurance
50 W. Town Street; Third Floor - Suite 300, Columbus OH 43215
http://www.insurance.ohio.gov
Phone Number: 614-644-2658
Fax Number: 614-644-3743

Business Management
Ms. Tamara Nault-Ockunzzi, Consumer Relations Dept. Mr. Glenn Renwick, C.E.O. Ms. Michelle Ziska, Ohio Marketing
Contact Information
Customer Contact: Ms. Eileen Levy, Customer Response Coordinator
Principal: Ms. Tamara Nault-Ockunzzi, Consumer Relations Dept.
Business Category

Insurance Companies Insurance - Auto Insurance - Liability Insurance - Property

Alternate Business Names
Mountain Laurel Assurance - Direct Group Progressive American Insurance - Drive Group Progressive Autopro - Direct Group Progressive Bayside Insurance - Drive Group Progressive Casualty Insurance - Drive Group Progressive Choice Insurance - Direct Group Progressive Classic Insurance - Drive Group Progressive County Mutual Insurance - Drive Group Progressive Gulf Insurance - Drive Group Progressive Halcyon Insurance - Direct Group Progressive Hawaii Insurance - Drive Group Progressive Home Insurance - Direct Group Progressive Insurance Progressive Marathon Insurance - Direct Group Progressive Max Insurance - Direct Group Progressive Michigan Insurance - Drive Group Progressive Mountain Insurance - Drive Group Progressive Northeastern Insurance - Drive Group Progressive Northern Insurance - Drive Group Progressive Northwestern Insurance - Drive Group Progressive Paloverde Insurance - Direct Group Progressive Preferred Insurance - Drive Group Progressive Premier Insurance Company of Illinois Progressive Security Insurance - Drive Group Progressive Southeastern Insurance - Drive Group Progressive Specialty Insurance - Drive Group Progressive Universal Insurance - Direct Group Progressive West Insurance - Drive Group
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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Additional Web Addresses

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