BBB Business Review

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This business is not BBB accredited.

Progressive Corporation

Find a Location

Phone: (800) 776-4737 View Additional Phone Numbers 6300 Wilson Mills Rd, Mayfield Vlg, OH 44143 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company offers all types of automobile and motorcycle insurance.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Progressive Corporation include:

  • 9 complaint(s) filed against business that were not resolved

Factors that raised the rating for Progressive Corporation include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1449 complaint(s) filed against business

Customer Complaints Summary Read complaint details

1449 complaints closed with BBB in last 3 years | 598 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 41
Billing/Collection Issues 362
Delivery Issues 10
Guarantee/Warranty Issues 26
Problems with Product/Service 1010
Total Closed Complaints 1449

Additional Complaint Information

The Mayfield Village, Ohio location is the national headquarters for the company which services consumers nationwide. Any matter of complaint received by a BBB across the country will be forwarded to the Cleveland BBB for resolution. This report reflects compiled complaint activity nationally.

Customer Reviews Summary Read customer reviews

77 Customer Reviews on Progressive Corporation
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 4
Negative Experience 70
Total Customer Reviews 77

Additional Information

BBB file opened: March 22, 1956 Business started: 01/01/1937 in OH
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Ohio Department of Insurance
50 W. Town Street; Third Floor - Suite 300, Columbus OH 43215
Phone Number: 614-644-2658
Fax Number: 614-644-3743

Type of Entity


Business Management
Ms. Tamara Nault-Ockunzzi, Consumer Relations Dept. Mr. Glenn Renwick, C.E.O. Ms. Michelle Ziska, Ohio Marketing
Contact Information
Customer Contact: Ms. Eileen Levy, Customer Response Coordinator
Principal: Ms. Tamara Nault-Ockunzzi, Consumer Relations Dept.
Business Category

Insurance Companies Insurance - Auto Insurance - Liability Insurance - Property

Alternate Business Names
Mountain Laurel Assurance - Direct Group Progressive American Insurance - Drive Group Progressive Autopro - Direct Group Progressive Bayside Insurance - Drive Group Progressive Casualty Insurance - Drive Group Progressive Choice Insurance - Direct Group Progressive Classic Insurance - Drive Group Progressive County Mutual Insurance - Drive Group Progressive Gulf Insurance - Drive Group Progressive Halcyon Insurance - Direct Group Progressive Hawaii Insurance - Drive Group Progressive Home Insurance - Direct Group Progressive Insurance Progressive Marathon Insurance - Direct Group Progressive Max Insurance - Direct Group Progressive Michigan Insurance - Drive Group Progressive Mountain Insurance - Drive Group Progressive Northeastern Insurance - Drive Group Progressive Northern Insurance - Drive Group Progressive Northwestern Insurance - Drive Group Progressive Paloverde Insurance - Direct Group Progressive Preferred Insurance - Drive Group Progressive Premier Insurance Company of Illinois Progressive Security Insurance - Drive Group Progressive Southeastern Insurance - Drive Group Progressive Specialty Insurance - Drive Group Progressive Universal Insurance - Direct Group Progressive West Insurance - Drive Group
Referral Assistance

The following Government Agency(s) or Association(s) may be able to provide you additional information:

Ohio Department of Insurance 50 W. Town Street; Third Floor - Suite 300, Columbus OH 43215 Phone Number: 614-644-2658 Fax Number: 614-644-3743

Customer Review Rating plus BBB Rating Summary

Progressive Corporation has received 2.87 out of 5 stars based on 77 Customer Reviews and a BBB Rating of B.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.