Customer ReviewsforSal's Heating, Cooling, Plumbing & Sewer

Received a deal from Lowe’s for a tune up special through Sal’s. Scheduled said first available was 2-1/2 months away. Tech Husni Ahmad shows up 2/7/24 and spends 20 minutes looking at the furnace. Calls us downstairs to tell us that it’s leaking refrigerant and that multiple parts were wrong to the point it was unsafe and needed replaced. Especially the inducer motor which was testing at 2.24 amps and should only be 0.47. Then heavily tried to push a $12k replacement on us. Kept saying we wanted an estimate sent to us and we’d review. Continued to push us to the point we flat out said no and that we’d be in touch if we changed our minds. Called a different company for a second opinion. They showed up same day and spent over an hour looking and testing. He shows me all of his results and says there is nothing wrong. This tech confirms the inducer is at 2.24 but then shows me the tag on the front saying it should be 2.35. Not the 0.47 Sal’s said. The Sal’s tech never even cleaned or tuned up anything. It all had to be cleaned by the second company/ tech. Second tech also said that the quote from Sal’s was likely wrong since nothing was even measured and seemed like it would extremely oversized for our home. Stay far away from Sal’s. They won’t actually clean or tune up anything. They’ll just look at your current furnace and say it’s dangerous to try and scare you into a sale. Absolutely ridiculous that a company will lie straight to your face and try to scare you by saying you run the risk of a fire if you don’t do it. And then pressure you for 30 minutes until you tell them NO and would call if we wanted their business to work on our home. All of this while being told “well I’m not a salesman”. Nothing but snake oil salesmen who don’t do what they’re contracted to do

We've used Sal's to replace our furnace and a hot water tank. Recently, there was a "noise" coming from the furnace when the blower kicked on. We called, they came out same day and took care of the issue. They did a complete inspection and even changed the batteries in the thermostat while they were here. As in previous experiences with Sal's, they were on time, courteous, knowledgeable and got the job done. We'd recommend Sal's every time. Pat G

Date Wed, Dec 20 2023 at 7:47 PM The thermostat for the furnace malfunctioned. I bought it at the auction in 2017. It is supposedly under a ten year warranty. It appears we have been scammed by your company. Someone came to fix the unit on 12/20/23. We went through hell with your schedulers. They were VERY incompetent. The man who came to service the unit was ok, but he did not know how to wire the thermostat correctly. They are telling us someone can come on the 28th. What kind of company are you people running? They told me the warranty covered parts but not labor. I paid over $600 for labor and the thermostat is not functioning properly. I am looking into reporting this to anyone who will listen. Sent from Yahoo Mail for iPhone

They came out when they wanted. Never gave any kind of time frame. We had two drains that needed attention and they didn’t fix either of them. The guy said our house beat him. What does that even mean? He charged us for five hours of labor while he was gone for lunch for half of that. We paid 500 dolllars and they fixed nothing. Then after he left our drain overflowed just to make it worse. We paid a lot of money for nothing.

Very unprofessional company. Would never use them again or recommend to anyone. I was told that a water heater that had a groupon would work in my home. After purchasing the groupon and calling back with the code, I was told by someone else that it wouldn't work. I had already purchased the groupon and Sal's will not help at all to try to get my money refunded. The water heater that was originally going to be $949 ended up costing me over $2400.00. The person doing the install openly did not want to do it, complained and said I should get a thankless. He left the house door open all day. Very unprofessional. Other service people that we have since had in our home verified that it is not a good company.

The phone staff was friendly and technician arrived on time. I had a thermostat that went out and requested someone come out to repair. I, however, had a poor experience for the following reasons: 1) Technician started out by telling me, after an initial glance at our HVAC systems, that they were very old and likely difficult to service 2) When he did look at the one HVAC system he was called to look at, repeatedly expressed how old the system was (that particular system was 9 years old). His exaggerated expressions of difficulty and challenge were red flags that he wanted to up sell me things I did not need 3) When he diagnosed the problem as a failure of the circuit board, told me that it would be not worth the price of replacement and that I should look at replacing the entire furnace and AC unit. 4) He looked at the other HVAC units that I have and said that all should be replaced 5) Looked at water around my water heater and said it was leaking and needed replacement. Asked for a quote and was given a $35000 quote to replace everything. 6) I paid $150 for "diagnosis" of the original problem (which was that a thermostat went out). He did not fix it. 7) I called another company. They diagnosed the problem as a wire that shorted the system. Replaced the wiring. Circuit board was intact. System worked immediately. Total charge was $300 to fix the problem. No need to replace a 9 year old system 8) This other company looked at the water heater and confirmed it was not leaking. The water on the ground was leakage from a condensation PVC pipe on the ground. Cost to repair $30. Floor is totally dry now. Summary: Wrong diagnosis, did not fix the problem, charged me for incorrect assessment and left me with a whole system replacement charge. I am surprised that the reviews have been so positive given my experience. My hope for this family run business is that this was an outlier and can be internally remedied. I will not use this service again

I think that you will be more than pleased with Sal's Heating, Cooling, Plumbing & Sewer. My contractor noted Sal's van in our building parking lot and we both called after having no luck with numerous contractors for a washer /dryer hook up in my new condo. Long story short, technicians did a quality job and I was pleased. I had a plumbing leak issue in my previous condo unit and needed a plumber again. The plumber/and maintenance man used by our building quoted an enormous price to fix a hidden leak Since I used Sal's previously, I called. The technician was professional, courteous and knowledgeable. He detected the leak and determined that we needed caulking. What is important is the quality of the workmanship, the correct estimate for the job, and the courteous employees. I was pleased .