BBB Business Review


BBB Business Reviews may not be reproduced for sales or promotional purposes.


Rheem, Bryant, American Standard Trane,YORK, Amana, RUUD, GOODMAN, AO SMITH, Rheem water heaters, Bradford White, American Water Heaters, Lochinvar water heaters Navien Tankless, Noritz, Whirlpool water heaters. GE water heaters.  We service all makes and models.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Sal's Heating & Cooling Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Sal's Heating & Cooling Inc. include:

  • 23 complaint(s) filed against business

Factors that raised the rating for Sal's Heating & Cooling Inc. include:

  • Length of time business has been operating
  • Response to 23 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

23 complaints closed with BBB in last 3 years | 11 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 2
Delivery Issues 0
Guarantee/Warranty Issues 4
Problems with Product/Service 16
Total Closed Complaints 23

Customer Reviews Summary Read customer reviews

8 Customer Reviews on Sal's Heating & Cooling Inc.
Customer Experience Total Customer Reviews
Positive Experience 7
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 8

Additional Information

BBB file opened: January 01, 1976 Business started: 07/01/1975 in OH Business started locally: 07/01/1975 Business incorporated: 07/01/1983 in OH
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Ohio Construction Industry Licensing Board
6606 Tussing Rd., Reynoldsburg OH 43068
Phone Number: (614) 644-2223
Fax Number: (614) 644-2618

Type of Entity


Business Management
Mrs. Marilyn Sidoti , Vice President Mr. Salvatore Sidoti, President Mr. Scott Goins , Operations Manager Ms. Loretta Greene , Customer Service
Contact Information
Principal: Mrs. Marilyn Sidoti , Vice President
Principal: Mr. Salvatore Sidoti, President
Business Category

Heating & Air Conditioning Heat Exchangers Sheet Metal Work Air Conditioning Equipment - Room Units Water Heaters - Dealers Air Conditioning Repair Air Conditioning Systems - Cleaning Heating Equipment & Systems Cleaning & Repair Heat Supply Companies Air Purifying & Cleaning Systems & Equipment Boilers - New & Used Electric Heating Elements Electric Heating Equipment - Wholesale & Manufacturers Heating Equipment Heating & Cooling Demolition Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Water Heater - Tankless Hydronic Heating Air Duct Systems Air Quality Service Plumbing - Contractor Air Conditioning Contractors & Systems Boilers - Repair & Cleaning Heat Pumps Heating Contractors

Products & Services

Sal's Heating & Cooling Inc. sells the following brand(s): A.O. Smith, Amana, American, American Standard, Aprilaire, Armstrong, Bradford White, Bryant, Concord, Crown Boiler, Dunkirk, Goodman, Honeywell, Peerless Boiler, Rheem, Ruud, York

Sal's Heating & Cooling Inc. offers the following product(s): air conditioners, Boilers, Disposals, Faucets, filters, Furnaces, Outside Hose Bibs, service, sheet metal fabrication, Sump Pumps, Toilets, Utility Tubs, water heaters

Method(s) of Payment
Visa, AMEX, Discover, Master Card, Wells Fargo, GE Finance
Refund and Exchange Policy
Over the counter sales NO Refunds. Up to 12 years Parts and labor on select equipment.
Additional Information

Company also installs HVAC Systems on Commerical Building Rooftops, as well as HVAC units for new construction residential homes.

Industry Tips
Heating/Air Conditioning Sales and Service

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.


About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


Industry Tips


What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.


What government actions does BBB report on?

BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.


Thank you for your feedback!

Help us improve by taking our survey.


BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.


Additional Phone Numbers


Additional Web Addresses


Additional Email Addresses

Find a LocationX

  Change Location
Show Only Accredited Locations