Find us on Google+

BBB Business Review

Text Sizesmall medium large

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Rheem, Bryant, American Standard Trane,YORK, Amana, RUUD, GOODMAN, AO SMITH, Rheem water heaters, Bradford White, American Water Heaters, Lochinvar water heaters Navien Tankless, Noritz, Whirlpool water heaters. GE water heaters.  We service all makes and models.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Sal's Heating & Cooling Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Sal's Heating & Cooling Inc. include:

  • Length of time business has been operating
  • Response to 33 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

33 complaints closed with BBB in last 3 years | 24 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 5
Delivery Issues 0
Guarantee/Warranty Issues 5
Problems with Product/Service 21
Total Closed Complaints 33

Customer Reviews Summary Read customer reviews

10 Customer Reviews on Sal's Heating & Cooling Inc.
Customer Experience Total Customer Reviews
Positive Experience 8
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 10

Additional Information

BBB file opened: January 01, 1976 Business started: 07/01/1975 in OH Business started locally: 07/01/1975 Business incorporated 07/01/1983 in OH
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Ohio Construction Industry Licensing Board
6606 Tussing Rd., Reynoldsburg OH 43068
http://www.com.ohio.gov/dico/ocilb.aspx
Phone Number: (614) 644-2223
Fax Number: (614) 644-2618

Type of Entity

Corporation

Business Management
Mrs. Marilyn Sidoti , Vice President Mr. Salvatore Sidoti, President Mr. Scott Goins , Operations Manager Ms. Loretta Greene , Customer Service
Contact Information
Principal: Mrs. Marilyn Sidoti , Vice President
Principal: Mr. Salvatore Sidoti, President
Business Category

Heating & Air Conditioning Heat Exchangers Sheet Metal Work Air Conditioning Equipment - Room Units Water Heaters - Dealers Air Conditioning Repair Air Conditioning Systems - Cleaning Heating Equipment & Systems Cleaning & Repair Heat Supply Companies Air Purifying & Cleaning Systems & Equipment Boilers - New & Used Electric Heating Elements Electric Heating Equipment - Wholesale & Manufacturers Heating Equipment Heating & Cooling Demolition Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Water Heater - Tankless Hydronic Heating Air Duct Systems Air Quality Service Plumbing - Contractor Air Conditioning Contractors & Systems Boilers - Repair & Cleaning Heat Pumps Heating Contractors

Products & Services

Sal's Heating & Cooling Inc. sells the following brand(s): A.O. Smith, Amana, American, American Standard, Aprilaire, Armstrong, Bradford White, Bryant, Concord, Crown Boiler, Dunkirk, Goodman, Honeywell, Peerless Boiler, Rheem, Ruud, York

Sal's Heating & Cooling Inc. offers the following product(s): air conditioners, Boilers, Disposals, Faucets, filters, Furnaces, Outside Hose Bibs, service, sheet metal fabrication, Sump Pumps, Toilets, Utility Tubs, water heaters

Method(s) of Payment
Visa, AMEX, Discover, Master Card, Wells Fargo, GE Finance
Refund and Exchange Policy
Over the counter sales NO Refunds. Up to 12 years Parts and labor on select equipment.
Additional Information

Company also installs HVAC Systems on Commerical Building Rooftops, as well as HVAC units for new construction residential homes.

Industry Tips
Heating/Air Conditioning Sales and Service
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.