BBB Accredited Business since

Life Line Screening

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Phone: (216) 581-6556 Fax: (216) 581-9611 View Additional Phone Numbers 6150 Oak Tree Blvd Ste 200, Independence, OH 44131 View Additional Email Addresses http://www.lifelinescreening.com View Additional Web Addresses


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Life Line Screening meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Life Line Screening include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 147 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

147 complaints closed with BBB in last 3 years | 66 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 44
Billing/Collection Issues 28
Delivery Issues 3
Guarantee/Warranty Issues 0
Problems with Product/Service 72
Total Closed Complaints 147

Additional Complaint Information

The BBB Serving Greater Cleveland location is the national headquarters for the company which services consumers nationwide. This report is based on compiled complaint activity from the company's nationwide service area.

Customer Reviews Summary Read customer reviews

72 Customer Reviews on Life Line Screening
Customer Experience Total Customer Reviews
Positive Experience 12
Neutral Experience 7
Negative Experience 53
Total Customer Reviews 72

Additional Information

BBB file opened: October 03, 1996 Business started: 02/25/1993 in OH Business started locally: 07/01/1996 Business incorporated 09/16/1996 in OH
Type of Entity

Private Limited Company by Shares (LTD)

Business Category

Health & Medical - General Medical Testing Companies Health & Wellness

Products & Services

Life Line Screening sells the following brand(s): Life Line Screening

Life Line Screening offers the following product(s): • Abdominal aortic aneurysm, • Elevated C-reactive protein, • Elevated liver enzymes, • Heart disease risk, • High cholesterol, • Know Your Number, • Osteoporosis risk, • Peripheral arterial disease, • Stroke / Atrial fibrillation, • Stroke / Carotid artery disease, • Type 2 diabetes

Alternate Business Names
Life Line Screening of America LLC
Additional Information

In 2013, Life Line Screening introduced a new line of business where they are able to provide Medicare related services such as Annual Wellness Visits, Advanced Care Planning and vaccines. The name of the new business is Life Line Community Healthcare, which is a separate entity with the same

ownership. 

 


Customer Review Rating plus BBB Rating Summary

Life Line Screening has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 6150 Oak Tree Blvd Ste 200

    Independence, OH 44131

  • THIS LOCATION IS NOT BBB ACCREDITED

    295 Princeton Hightstown Rd
    PMB 11-215

    Princeton, NJ 08550

  • THIS LOCATION IS NOT BBB ACCREDITED

    130 Fairfax Avenue Suite # 100

    Louisville, KY 40207

  • THIS LOCATION IS NOT BBB ACCREDITED

    1025 Ferndale Blvd.

    High Point, NC 27262

  • THIS LOCATION IS NOT BBB ACCREDITED

    1589 Skeet Club Rd.

    High Point, NC 27265

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

9/24/2016 Advertising/Sales Issues
9/21/2016 Problems with Product/Service
9/21/2016 Advertising/Sales Issues
9/17/2016 Advertising/Sales Issues
8/19/2016 Problems with Product/Service
8/19/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: There is so much wrong with Life Line Screenings, I don’t know where to start. Deception and Fraud committed from advertising to letters send to customers to personnel as indicated below. John B***** to name a few. The five “life-saving” procedures they boast are relatively simple and non-invasive screenings tests for a variety of conditions: stroke/carotid artery ultrasound abdominal aortic aneurysm (AAA) ultrasound peripheral arterial disease atrial fibrillation EKG osteoporosis risk assessment They especially push the carotid artery ultrasound to assess stroke risk, and the letter warns “Your risk of suffering a stroke is high—it affects 1 in 5 women, and 1 in 6 men—and takes a terrible toll on families.” Fear is always a good marketing tool, isn’t it? Sure these tests may be painless; the truth is they are either not recommended for the general population or not recommended at all. It can be difficult for consumers to distinguish false advertising claims from true ones, especially when they are made by credible-sounding advocates. As stated by Cyndy W****** on March 31, 2016 at 6:13 pm "on the original form my mother signed for her tests, she did NOT check the Medicare box because there was no need to, Medicare didn’t cover these tests. Well, after the conversation with Mr. B***** they sent her a copy of that original form–but the nurse, a Ms. Melissa S******, FNP, check the box and wrote in the date (my mother missed that) and wrote next to my mother the word self. They cannot do this. You cannot fill in any part of a medical form that the patient is supposed to fill out. That is brazen fraud. And I know why, after my mom agreed to the extra free test, Ms. S****** went back and checked the Medicare box so they could submit a Wellness checkup and get their complete $149 back. FRAUD, all the way around this company stinks. And the real stupidity – on the bill receipt to my mother’s credit card, the Wellness didn’t show up as part of her testing that day. Now that is fraud." (***************************************************************) When companies with enormous spending power are behind such claims, increasing profits is often prioritized over providing consumers with accurate information. Especially those target to senior citizens. Life Line Screening advertising is used to persuade consumers into using services that they might overlook or avoid under normal conditions. The law recognizes that consumers have a right to know exactly what they are purchasing, whether in goods or services, as well as what they are paying for the product or service. Unfortunately, some companies began to recognize the value of appearing to offer a discounted price or other incentive to induce consumers to buy, with no intent to provide the stated deal. The publishing of advertising, whether in print, electronically, online, or TV/Radio advertisement, designed to deceive or mislead consumers, is against the law. Life Line Screening must be stopped in this respect. They are deceiving seniors and others into believing they are providing professional screenings by professional, certified technicians and they are not. Life Line Screening treats customers like cattle. Running them through ultrasounds faster than 2 minutes or less and stating no immediate attention required. How can that be after less than 2 minutes on a screening that is not shown to the customer. They are providing a diagnosis with this statement which they are not capable of doing and which their Customer Service Representative Dawn R***** and John B*****, Customer Service Supervisor state that Life Line does not provide a diagnosis. How can they know what is stated when they were not present at the time of the screening with the customer who was misled and deceived by a technician working at an extremely rapid pace to get customers through and the technician complaining about how long it took to drive to this location from their home to the customers. Totally unprofessional and not credible! This deception MUST BE STOP TO PREVENT SENIORS AND OTHERS FROM BEING MISLED ON SERIOUS HEALTH CONDITIONS. NUMEROUS COMPLAINTS HAVE BEEN FILED YET THIS BUSINESS CONTINUES TO ADVERTISE DECEPTIVELY AND TAKE ADVANTAGE OF THE PUBLIC. Life Line’s screenings are simply not worth the time or money. They are totally worthless! That stated in advertisements that "Our sonographers are highly skilled and are either registered or eligible to be registered with the American Registry of Diagnostic Medical Sonographers (ARDMS) or Cardiovascular Credentialing International(CCI). NO DOCUMENTATION WAS DISPLAYED SHOWING THIS TO BE TRUE OF ALL TECHNICIAN ON SITE. All screenings are performed in accordance with the latest medical literature recommendations for categorization of normal and abnormal results. Sonographers adhere to strict protocols to ensure consistency and accuracy. We use the same state-of-the art Doppler color flow ultrasound technology found in hospitals. Individuals with abnormal test results are urged to contact their personal physicians who can then order further testing and any treatment considerations." Life Line Screening is a non-referral company. We do not refer individuals for further examinations or consultation to any particular doctor nor do we permit our physician reviewers to self-refer. No Medicaid, Medicare or insurance billing is involved. Really! NOT TRUE! Refer to above when Cyndy W****** stated on March 31, 2016 at 6:13 pm "on the original form my mother signed for her tests, she did NOT check the Medicare box because there was no need to, Medicare didn’t cover these tests. Well, after the conversation with Mr, B***** they sent her a copy of that original form–but the nurse, a Ms. Melissa S******, FNP, check the box and wrote in the date (my mother missed that) and wrote next to my mother the word self. They cannot do this. You cannot fill in any part of a medical form that the patient is supposed to fill out. That is brazen fraud. And I know why, after my mom agreed to the extra free test, Ms. S****** went back and checked the Medicare box so they could submit a Wellness checkup and get their complete $149 back. FRAUD, all the way around this company stinks. And the real stupidity – on the bill receipt to my mother’s credit card, the Wellness didn’t show up as part of her testing that day. Now that is fraud." (http://frugalnurse.com/2014/08/dont-reach-life-line-screenings/) I respectfully request a full investigation of this business as well as a full-refund for myself and my husband for not receiving services as advertised and paid. I expect a letter of apology from John B***** for stating my professional credentials as a Doctorate in Education are not professional! He does not know me nor has he ever met me! This was the most deceptive, unprofessional and worthless experience with this company and personnel I have ever encountered. They are a disgrace to the Better Business Bureau (BBB) and the medical company for misrepresentation and fraud. THEY MUST BE STOPPED TO PROTECT SENIORS AND OTHERS FROM BEING SCAMMED! A fraudulent business scheme and easy money making machine is all this is! This is a DISGRACE! BBB please help correct this situation and STOP THIS COMPANY FROM CONTINUING DECEPTION AND FRAUD. We the customer rely upon you to protect us. Thank you.

Desired Settlement: Full refund for myself and my husband for services not rendered as advertised. Also, a letter of apology for unprofessional and inappropriate remarks made by Mr. John B***** per phone on 8-15-16 to me.

Business Response:

Thank you for contacting Life Line Screening in regards to this complaint. We will refund this customer and her husband the full amount of their screenings, we will also remove them from our mail and call back list so no solicitations from us will go to them.

We sincerely apologize for all the inconvenience

Thanks again

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory as stated by Stephanie W*****, "

Life Line Screening in regards to this complaint. We will refund this customer and her husband the full amount of their screenings, we will also remove them from our mail and call back list so no solicitations from us will go to them."  We will expect a full refund ASAP and if not we will contact BBB again as well as notify the proper agencies regarding unprofessional and deceptional marketing via a scam to all senior citizens.  This business should be fined and not allowed to continue to take advantage of the poor and elderly.  ***** ****

 

 

Thank you for contacting Life Line Screening in regards to this complaint. We will refund this customer and her husband the full amount of their screenings, we will also remove them from our mail and call back list so no solicitations from us will go to them.

 



Regards,

***** ****

8/2/2016 Problems with Product/Service
8/2/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Take me off the mailing list. The draconian, dire, fear-mongering mailer I received is shameful.

Desired Settlement: Removal from all future mailing/solicitation from this firm.

Business Response:

Thank you for contacting us in regards to this complaint. We will immediately remove customer from all contact list

Thank you

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

****** *******


8/1/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: When I first talked with LLS, over the phone, they explained the program and the cost. I believe the original cost was 120 and the additional blood test was another 10 dollars. For a total of 130.00 dollars. When I arrived on the 28th of Jul 2016 at 0930 and was billed the cost had risen to 194.00 dollars. I asked about the increase but the attendant said you can call our cooperate office with any questions. I did and they stated that the original price is 139.00 and with the additional blood test the final cost is going to be 194.00. I will never use this service again and I feel they are taking advantage of the elderly. I want my 64.00 dollars back.

Desired Settlement: I want my 64.00 dollars back.

Business Response:

Thanks for contacting us in regards to this complaint I show the appointment was scheduled for TODAY.

 

The customer did call in, and scheduled for all 5 ultrasounds for the price of $139 which is exactly what would have been advertised to him. If there was an additional charge that means the customer would have agreed to add to blood test directly at the location and would have been told the price, and given a receipt right away which does explain the test that was taken and the amount paid.

 

At this time we do not see where any mistakes were made on our end. We scheduled the customer for exactly what was advertised at the advertised price and if they chose to add blood tests at the location that would be up to them

 

Thanks again

Business Response:

Thank you for contacting Life Line Screening we have spoken to this customer and the issue is resolved

 

Thanks again

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Nick (LLS representative) stated to me that there would be no charge so it is over.  I will work with my doctor and allow him to direct what screenings I need. 

Thank you for our assistance with this issue.

**** *******


7/1/2016 Problems with Product/Service
6/10/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Last week I went to a Life Line Screening appointment. I paid $149 for the basic 5 services. At the time I was checked in, I was asked if I would like to have a wellness visit. I asked what it involved and was told I would talk with a FNP. I asked how much it would cost, and they said there would be no charge. There was no mention of any ******** forms that would be submitted or any ******** charges or services. I had the reports sent to my family doctor. Today his office called me and said he will not be able to give me my annual ******** physical (scheduled for next month) because I had the Life Line Screening done. This is false advertising on the part of Life Line Screening. The receptionist at the Life Line check-in was very clear that there would be no charge and she did not even mention filing with ********. She asked for my ******** card, but I assumed it was for verification purposes. At no time did she say that anything would be filed with ********, and she certainly did not indicate that the Life Line Screening would take the place of my annual ******** physical with my primary care provider.. When I went in to see the FNP, that certainly was not a physical. She asked me to fill out an online questionnaire, and she took my blood pressure. She did not in any way examine me, and I certainly didn't have to take off any of my clothes. I could have gotten the benefits of the "wellness visit" by taking an online survey and taking my own blood pressure. I am very upset that because of the misleading information (or lack of) that I will not be able to have my annual ******** physical with my family doctor...and the physical with him would be a real physical, not just a questionnaire. I am aware that ******** patients are allotted one ******** physical per year. I had no idea that this "wellness visit" at Life Line would take the place of my annual physical with my family doctor, a visit that could actually provide some information. I now know that because I am on ******** that Life Line Screening offered me the wellness screening at supposedly "no charge," and then they turned around and billed it to ******** (without my knowledge or permission). It's a money-making scheme for Life Line with no appreciable benefit to the customer. In fact, it is harmful to the customer because it prohibits him/her from receiving a real annual ******** physical. I called Life Line customer service earlier today but was repeatedly told by the representative that my ******** card was charged for the wellness visit. I repeatedly told her I KNEW that, but the receptionist omitted important information about the "wellness visit" and ******** because I was never told that a ******** claim would be filed. She also said the "wellness visit" was not the same as a physical. Well, obviously, but tell that to ********. She was very uninformed and of absolutely no help. All she did was continuously repeat the talking points I am sure she had been given. The $149 I paid for the services is not the issue. The problem is that claims were filed on my ******** account without my knowledge or approval.

Desired Settlement: *I want the insurance claim that Life Line Screening made to ******** for my "wellness visit" to be recalled and erased so that my real doctor can give me my real annual physical that is covered by my ******** insurance. *OR... I want Life Line Screening to reimburse me for the charges I will be billed when my regular family doctor performs my annual physical (including the physical, all lab work, all blood work...in short, all expenses that I will be charged for my physical). *I want Life Line Screening to stop giving out misleading information to its customers and to stop taking advantage of ******** patients. *I want Life Line Screening to never contact me again about any future screenings

Business Response: From: C******, Karen <Karen.C******@llsa.com>
Date: Mon, May 23, 2016 at 4:17 PM
Subject: Complaint ID # ********
To: "yourBBB@cleveland.bbb.org" <yourBBB@cleveland.bbb.org>


Dear Better Business Bureau:

 

We are in receipt of complaint #******** and are working to resolve the problem. Please note that without a signed release of records from the patient, we are unable to provide details due to federal privacy laws. We have already called the patient and left a message. We are following up with a letter. Should the BBB required more specific information, we will be happy to comply upon receipt of a signed release of protected health information.

 

Thank you,

 

 

Karen C******

(800) 897-9177

Fax: (866) 783-2887

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I thought their response was fine, but they still have to contact me.  I haven't received a phone call, and my answer machine isn't turned on.  I will await the letter and we'll go forward from there.  Thank you.

Regards,

***** *******

Business Response: From: C******, Karen Date: Wed, Jun 1, 2016 at 6:11 PM
Subject: Complaint #********
To: "yourBBB@cleveland.bbb.org" <yourBBB@cleveland.bbb.org>


Dear Better Business Bureau,

 

This is an update regarding an unresolved complaint. Called patient today and left another message per her request. We also responded in writing. This issue will take a little longer to resolve. Again, we would be happy to disclose more information upon receipt of a signed release of records from the patient.

 

Thank you,

 

 

Karen C******

(800) 897-9177

Fax: (866) 783-2887

5/31/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased on or about April 08th, a screening package from Life Line Screening, in the amount of $130.00 to have exam for Stroke, Vascular Disease and Heart Rhythm Package. I paid with my ******** Credit card (master card logo). i was told by the Male on the phone that the payment went through, He gave me an appointment and confirmation # ******************** for May 20th, @ C***** ** ********* *** *** ******* ******* ******** ** *****. @ 9:55am. on the Morning of May 20th i arrived 15 minutes early for my appointment, to do the check in process. i was told by the receptionist doing the check in that i have a balance due, i then told her that i pre-paid she said it's not in the system. so she called their call center, and i called my credit card company, because i could remember my code i could not complete the call. i was prepared to leave because i wasn't going to pay for something twice, and being a sunday i didn't think i would get any answers to the credit card company and i also didnt have the card on me. the receptionist said i should take the test and let them sort it out later. she see this happen all the time. so i took the test. well after my test i was sitting in my truck in the still in the church parking lot. when i finally got thru to someone at the Life line call center, the lady i spoke with was Susan. I explained to Susan what the Problem was, and my concern that i gave my credit card info to someone who represented Life Line now i am being told that my payment isn't posting, Susan put me on hold for about 10 minutes she came back on line and said she has a manager with her and the manager wants the last 4 of the credit card number. i gave it to her, & i was put on hold again for about 3-5 minutes. then Susan comes back online and told me " they found my payment i can tell the people inside to go ahead and let me test, the payment is there it posted someplace else? i asked what do you mean my payment posted someplace else. Susan said it's complicated. I asked Susan if she would tell the Receptionist as i was heading back into the building, what she just told me about the payment being there, and it's ok for them to let me test although i already took the test. when i gave the receptionist the phone, the look on her face as Susan explained the situation, she was stunned, when she handed me the phone back the receptionist said to me. " i have never experience anything like this ever" she apologized, she was the first and only person to apologize to me. she saw how disappointed and upset i was, by this whole situation. I thought that my credit card information was stolen by someone at this organization. although still puzzled by this mess, before i left the building i spoke back with Susan, she was still on the phone, Susan said that someone from the billing dept. would get in touch with me, when they got in, i may not hear anything until Monday but everything was in my chart. Unbeknownst to me Ms. April G****** from life line called me and left a message, I had my ringer off i went to church, the number ms. G****** left was 800-897-9177, ext 21540. I called her back at 4:30-4:45 and i left her a message, i have been calling her every day since and have yet to hear from her. her message say's she will get back to you within 48 hours. i think this situation is urgent enough to receive a call A.S.A.P I called their call center this morning and spoke with Jennifer, i explained to her my situation and i wanted to know if they found where my payment supposedly posted, Jennifer put me on hold for 5 minutes came back to the phone and said the "my payment didn't go thru and they want to know if they can hit my card again for the payment" I was so livid, i said to her, first off i was told the payment went thru but posted someplace else? now you tell me it didn't go thru, this was told to me and the receptionist on May 20th, that they (life line see the posted payment) now it didn't go through? I hope you can pull every recorded call and hear what was told to me by Life Line incompetent Reps. because i will not give them permission to hit my credit card again nor will i give them another credit card for Life Line to loose and post else where again! i have yet to be informed just where my payment posted? i have been using this same credit card since the day i purchase the screening package, and every charge has gone thru, I have good credit, i am terrified that now my credit information has been damaged. Life Line should be refunding me the amount i paid for the screenings $130.00 after all the Stress and turmoil they have put me through. Due to all the stress i may have a terrible reading of the test results being that i was so upset. and Still no Apology from anyone at the Call Center or Billing Dept. Ms. April G****** could have left that in her message. Thank You

Business Response:

Thank you for contacting Life Line Screening in regards to this complaint we have spoken to this customer in regards to this issue. We explained that we did not charge her card at all, the reps who said it was in another system found it but did not realize at the time that it was declined and reported that in the system.

 

Customer stated she left multiple messages with one of our representative and never heard any replies back at all. We apologized multiple times and explained the entire situation to her and why there was a confusion on our end and she did understand at the time. We did also apply a comp certificate to this screening due to the fact that she was not going to pay and was extremely upset.

 

Once the call was completed she was ok and we assumed the issue was resolved. If she has a copy of her credit card statement where the payment was processed then she need to provide a copy of that payment because according to our record her card was declined

 

Thanks again for contacting us and have a wonderful day

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 

Regards, I spoke with Nick, he stated he is the Supervisor of the Customer Service Dept,  Nick stated that i will receive my test results, 21 days from my test date which was May 20th,  and Nick stated that i

have a Credit on file and i am absolved from the payment of $130.00.  

******* *******


5/31/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Myself and my aunt both had the screenings done on March 18, 2016 at the ***** ****** ********* ****** ** ********** **., Newnan, GA 30263. Mine should concern with hypertension and said to contact a doctor. My aunts' show no concerns at all. The report she received indicate she was doing great. On May 9, 2016 she had to have OPEN HEART Surgery with 5 BYPASSES. Therefore I have no confidence in the screenings or the results that we received.

Desired Settlement: I paid $149 each for a total of $298 for both our test so we could have peace of mind. I feel like I have been ripped off. I would like a refund for amounts I paid since the test are obviously bogus.

Business Response: Thank you for contacting Life Line Screening in regards to this complaint, we are able to review her results but will also need her aunts name to review her results too.

Life Line Screening is a screening company and we do not screen for heart disease and the ECG we performed would not detect signs of myocardial infarction or coronary artery disease (which appears to have been the issue with her aunt if she underwent a coronary bypass almost 2 months later)

As far as her Blood Pressure was concerned, it was only evaluated at the PAD station and according to the AHA is high for her age. At this time there is no reason for a refund as there is no indication Life Line Screening did anything incorrectly

Thank you once again for contacting us

Business Response:

We clearly state in our results package that we do not screen for coronary artery disease.  This is the standard language on our results pack that both received:

It is possible to have a normal screening result with Life

Line Screening and still suffer a stroke or heart attack. LLS

screens for the leading causes of stroke, however, we do

not screen for every possible cause of stroke. There are no

technologies available that can screen for all types of

stroke. Please note: We do not screen the heart (coronary

arteries) for heart attack risk. If you are experiencing

symptoms of a stroke or heart attack SEEK MEDICAL

ATTENTION IMMEDIATELY.

Thanks again for contacting us

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I still disagree but will drop the matter since I will never get a satisfactory response from them. I will continue to spread the word about my experience with this company. Thank you for your assistance with this matter. 

Regards,

***** ********


5/7/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I received a hand written solicitation for preventive health screening to access my risk for heart disease. I did not request this solicitation. I contacted them at 1-888-808-9016 ref priority code MERB-029 and asked them how they got my name and address. They told me from a credit card list. I requested to be removed from future solicitation. I do not appreciate this business contacting me with a hand written letter.

Business Response:

Thank you for contacting Life Line Screening in regards to this complaint , we will stop all solicitations immediately to this customer. We apologize for the inconvenience

Have a great day

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

**** *********

5/4/2016 Advertising/Sales Issues
5/3/2016 Advertising/Sales Issues
5/3/2016 Problems with Product/Service
5/3/2016 Problems with Product/Service
4/29/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I registered for a screening in Morristown, TN on Friday April 8, 2016. Staff was very disorganized and kept pushing an additional test. They also kept insisting I provide my Medicare info. even after I told them I had private ins. and not Medicare part B. I was shuffled around from station to station. When I actually entered testing area the only test I had was Bone Density. They did not have a step stool and I could not climb up on their tables. I have had screenings before and have never had this issue. I simply had to leave. I sent an e-mail requesting a refund on tests on received and have heard nothing from them. There is a serious issue with this company.

Desired Settlement: I want a refund of services not received.

Business Response:

Thank you for contacting Life Line Screening in regards to this complaint we apologize for all the misunderstandings and this customer has been full refunded

 

Thanks again

4/26/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I pre paid for health screenings. No one was at location at time and date of supposed purchased appointment. Whne I called the customer service number, I was hung up on.

Desired Settlement: Refund of payment and compensation for wasting a day off of work waiting for an appointment that didn't happen.

Business Response:

Thank you for contacting Life Line Screening in regards to this complaint. We have refunded this customer due to the complications of that day due to weather conditions

 

Thanks

4/20/2016 Billing/Collection Issues | Complaint Details Unavailable
4/20/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: In 2013 I finally talked my common-law husband into going for a battery of tests through Lifeline Screening for $149.00. When we received his results back, they showed a moderate build-up of plaque in his carotid artery. This was a cause of worry they said. Of course, being a man, he just said he was sure it was no big deal, and they advised on the results that he inform his Dr. Since then, we have received sales letters from them talking about how important it was for him to be re-screened due to the plaque build-up, and included the results of the test that showed it. I was told numerous times, by everyone I spoke to on their customer service phone reps that it would not go away on it's own, but continue to get worse, and how important it was for him to come back every year, but I couldn't convince him to go. With me being concerned as he had not shared this info with his Dr, after getting their sales pitch letter this year, I literally forced him to go, and paid for it myself. They gave me a discounted price of $99. As I stated, every person I contacted at Lifeline said this plaque could not go away on it's own. We got his results today, and they say his carotid artery shows no plaque build-up at all. NONE! So I called them today, and didn't refer to this test haven been given, and asked the question that if you have been told you had a moderate build-up of plaque whether or not it could go away. Once again I was told NO. Then I talked to another rep who said the same thing. Then I told them about the conflicting tests, and asked for a supervisor, and told him I wanted a refund, because either they didn't do it right either time, or lied the first time to encourage us to keep scheduling him for the yearly screenings. He refused to give me a refund, saying he will have someone look at the results again, which I would not trust, and that he can't give me a refund because of one test result being in question. Well, there are other results on these recent tests that show different results on separate pages for the same test. How can we believe the results of either round of tests? If you call their number, and just ask the question, as I did, whether or not moderate plaque build-up in the carotid artery can just go away and return to normal, they will give you the same answer I'm sure. I want my money back for both since they are in conflict with each other, but if not, at least a refund for this last one. What a scam, and insensitive to cause me so much worry, when their tests cannot be trusted!

Desired Settlement: I want my money back for both since they are in conflict with each other, but if not, at least a refund for this last one.

Business Response:

Thank you for contacting Life Line Screening in regards to this complaint. We have reviewed the results and the 2016 exam has been updated (the plaque was not included in

the report, but was documented on the images) and a corrected letter was sent to the customer.We are also trying to reach out to this customer to explain

Thanks again for contacting us and we truly apologize for the oversight

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I want a refund for the tests. Obviously none of your results are dependable, and we should not have trusted your company. I had a feeling you were gonna come back and say the test was misread the first time. When people sign up for these tests, it is to find, issues, or alleviate worries. I have no faith in any of the tests you performed the first time, or this time. So now we have to get them done all over with qualified physicians. Please refund all of the money I spent on both occasions.
I was told on the phone by a rep at Lifeline that they shouldn't refund all of my money because only one test was messed up. How do they know that? If one was this mixed up, we have no confidence in the other results either.
Regards,

***** ******

Business Response:

Thank you for contacting us we will refund the tests

Thanks

4/18/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I had a lifeline screen a couple of years ago and they have continually pestered me to schedule another screen I have asked them to quit calling and mailing me and they told me they removed my name from their contact list, but the calls and mailings continue. I even told them my personal physician told me I do not need another screen but they continue to contact me.

Desired Settlement: I want them to quit contacting me.

Business Response:

Thank you for contacting Life Line Screening we sincerely apologize and will remove this customer from our mail and call back list immediately

Thanks

Business Response:

Thank you for contacting Life Line Screening once again, I did contact our Marketing department again and ask that this be resolved right away. Please accept our apologies and if you have any further complaints please do not hesitate to contact us again

Thanks

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

****** ****


4/6/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Lifeline is charging us a fee for Wellness visit that their written conformation for visit clearly states NO CHARGE to you. Even their websites state these are done without co-pay or charges to customer. We were advised both verbally and in writing this would be at NO COST on our part.

Desired Settlement: Cancel false charges from Wellness visit for myself and also wife. Our written conformation of appointment clearly stated this would be NO CHARGE to us. Our Medicare plan has already paid for this. Visit # were ****** and ****** on 11-30-15

Business Response: C******, Karen <Karen.C******@llsa.com>
3:56 PM

to yourBBB 
Dear Better Business Bureau:
 
We are in receipt of the complaint mentioned above for ****** ****. We will contact the patient  to resolve the issue. If further information is needed by the BBB we would require a signed release of records in accordance with federal privacy laws.
 
Sincerely,
 
 
Karen C******
(800) 897-9177
Fax: (866) 783-2887

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

****** ****

4/5/2016 Billing/Collection Issues
4/1/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I registered and paid for a health screening from LifeLine. When I arrived at my scheduled appointment time there were at least 25 angry looking people. I was told that they were running 2 to 3 hrs behind. I chose not to wait and was told that the company would contact me to reschedule or refund my payment. I have called them numerous times and waited 10 minutes each time without the call being answered. No one has contacted me for rescheduling or refunding. I have used this service before in AZ and was very satisfied. However that is not the case in WA

Desired Settlement: Refund to my credit card

Business Response: Thank you for contacting Life Line Screening this customer has been refunded and we sincerely apologize for the delay

3/25/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I continue to receive mailing from local organizations (from an Ear and Throat Doctor's Office for an Hearing Test, from a local Church and Temple University) for screening that I do not want or need. I don't know how they obtained my address, I want these mailings to stop. I have never contacted them or sought them on line. These are unwanted solicitations.

Desired Settlement: Do not want to receive mailings with offers of any kind from this company, do not want to be contacted by this company or by any local company that has been given my name and address by this company.

Business Response:

Thank you for contacting Life Line Screening in regards to this complaint. We will immediately remove this customer from our mail list

Thanks again

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

**** *******

3/25/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I am a member of the California Association of Realtors and received a joint CAR LifeLine letter for a scan on April 14, 2016. I was willing to pay the $145, but the phone extension to schedule an appointment was "dead air" and when I logged onto their website, I was unable to schedule my screening. I spent over an hour of my time on the phone and computer and was never able to schedule a time. It appears as though if a consumer does not choose the extra packages (for extra money), the system will not give you what they advertised.

Desired Settlement: I would like the CAR to stop this relationship and wasting the time of its members.

Business Response:

Thank you for contacting Life Line Screening, not Life Scan in regards to this complaint. I apologize that customer had some trouble making an appointment online but please feel free to call 1-800-897-9177 to schedule an appointment and thye will honor his pricing

 

Thanks again

3/22/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I had several tests performed on February 29, 2016 and was told I would receive results in 10 business days. After 12 business days I called and was told someone would call me back within 24 hrs. After 5 five days with no call back I called again. Still no results. In fact I have called 3 times total and emailed once. No response at all let alone results. I payed over $400 upfront for these tests and it doesn't seem unreasonable to have results after 23 days and several attempts on my part to get them. It seems the benefit of any health condition being discovered by their "early detection" screening could be negated if results are not given.

Desired Settlement: Results of my tests or my $400 dollars back.

Business Response:

Thnak you for contacting Life Line Screening we do apologize that he has not received his results yet but it usually can take up to 21 days to receive results. His results were mailed on 3/17/2016 so he should receive them any day now. We will also mail another copy today to ensure that he receives them.

Thanks again

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

***** ******

3/22/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I attended Lifelinescreening event in 11 february. i received the result which concluded ''The assessment for stroke says ''Because you are 55 or older with a personal cardiac or stroke history, your risk for having a stroke or TIA (or another if you have previously experienced one) are greatly increased.'' I do not have a history of cardiac or stroke neither is there any history of such in my family? Yet they have given me a risk score of 46. i have spent 24 minutes on the phone with them and was promised a return call but received nothing. i have contacted them by their website and heard nothing. my grievance is that their report is wrong and i wonder whether any of the tests they did are also flawed!

Desired Settlement: do their job properly

Business Response:

Thank you for contacting Life Line Screening in regards to this complaint, we have reviewed our records and have left a message with the customer explaining why we had this finding on his results letters.

He marked on his questinairre thatt he had been told that he has plaque build up in his arteries. We have left a message for him to call us back and confirm what he wrote and if he indeed made a mistake we will correct and resend him a  new letter.

Thanks again for contacting us

3/16/2016 Billing/Collection Issues | Complaint Details Unavailable
3/15/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I paid Lifeline Screening on 11/11/2015 $55.00 to process a colon specimen for colorectal cancer. Collected specimen and mailed in. Never received a report as of this date which is March 13, 2016. Received no satisfaction when I called them regarding the issue and asked for a refund of the $ since it appeared to be a rip-off, scam, against folks who are concerned with their health. I have not received any satisfaction with regard to this. Their phone # is 800-897-9177

Desired Settlement: Refund of the $ expended for a test that was never completed or results unknown to me. Their home office might be in Barton Oaks Plaza, Suite 130, Austin, TX 78746 An easy way to make money off of older health conscious folks. A close friend of mine had hers done same day, and never received her results or any correspondence from them. Her name is: **** ******, ***** ******* ***** **** ***, ******, ** *****. I request refund of these $ immediately without further delay.

Business Response:

Thank you for contacting Life Line Screening in regards to this complaint. We did indeed receive the phone calls from this customer and a check was mailed to her on 3/11/2016. Please ask her to call our office back in 10 business days if she does not receive her check. We did leave a message on her answering service today explaining that her check was mailed.

Thanks for contacting us and we sincerely apologize for the delay.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

**** ****

3/8/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: For over a year now they have been sending me information about screening events in my area. These have been sent in my mother's name, ****** *. *********, who suffers from the last stages of alzheimers and is confined in a nursing home and one is also sent in my stepfather's name, ******* ** *** ******, who is deceased as of 12/7/2012. I have even received a couple invitations in my name, ***** *. *****. I would like them to please, please stop sending these to my home at * ***** ***** ***** ********* ** ***** immediately. I wish no further with this business. Thank you very much for your assistance with this issue. Regards, ***** *. *****

Desired Settlement: No further contact by this business.

Business Response:

Thank you for contacting Life Line Screening in regards to this complaint, we apologize for the mailing and we will remove this name and address from our database immediately

Thanks again

3/3/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I made the mistake of getting a health screening from them years ago. My doctor could not find any official record of the "doctor" who signed off on the forms. I have not gone to any more of their screenings. They, however, keep calling me repeatedly to schedule more screenings. They also send me numerous letters using scare tactics (telling me I am "at risk"). I have no desire to be screened by them and have not answered any of their numerous requests. Finally, I sent them a written request to remove me from their contact list and to stop calling me and to stop sending me letters. They refuse to do so. I will never attend another of their screenings and I will never recommend them to anyone because they are simply harassing me. I want them to leave me alone.

Desired Settlement: I want NO phone calls from them. I want NO letters from them. I want NO emails from them. Please do not give them my email address because they will just use it to harass me further. I want NO contact with them at all. I want them to remove me permanently from their contact list. That is not too much to ask. Thank you.

Business Response:

Thank you for contacting Life Line Screening in regards to this complaint, we sincerely apologize for the inconvenience and will remove this participant from our mail, email and call list immediately. Please also be advised that all our physicians that reviews our screening are all board certified and have valid licenses in all the states they review screenings for

Thanks again and have a wonderful day

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

***** ********

3/1/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: First issue: O orderder a screening for my father and myself and paid for both with my bank account - HAVE STATEMENT SHOWING PAID. Then they charged my father's ******** for the same amount after I told them and showed them the receipt that I had already paid! HERE IS WHERE ******** FRAUD COMES IN.....I am reporting with ******** as well. Second Issue: They had a technician that performed the Carotid Artery ultrasound who was pushing so hard against our arteries, couldn't find the artery, had to call another technician - only to have the test come back saying both my father and my carotid arteries were 80-100% blocked, causing another test to be run only to show NO BLOCKAGE with a dopple ultrasound. Either they need to retrain technicians or get updated equipment with certified and trained technicians.

Desired Settlement: Since they have charged both myself back in December for my fathers Christmas gift of a Lifeline Screening and charged ******** (they paid and he has that documentation available) I would like them to refund me the full amount for his screening.

Business Response:

Thank you for contacting Life Line Screening in regards to this complaint. We have reviewed the complaint and find no grounds for a refund, the carotid test on her father was performed properly and there were no faulty equipment and we stand by our findings. We have tried to contact this participant and have received no reply. Please advise customer if there is a discrepancy to please have her doctor's report faxed over to Life Line Screening for comparison, fax# 866-658-5546.

Life Line Community Healthcare (LLCH) is a subsidiary of Life Line Screening of America (LLSA). Life Line Community Healthcare is a ******** provider. Life Line Screening of America is not a ******** provider but rather is a direct-to-consumer business. The patient in question, paid $293.00 to LLSA for screening services performed on January 7, 2016. 

At the same event, he was informed of his eligibility for the ******** benefit of an Annual Wellness Visit and was told that he could have an AWV done same day. Customer consented to have the AWV and his signature is on the attached Authorization and Consent for Treatment Form. The AWV was performed by Life Line Community Healthcare Nurse Practitioner, Edith Reichert.

 

The Annual Wellness Visit that customer received meets all ******** guidelines. ******** was billed for the service at $259.00, paid $144.89 or 100% of the allowed charges. This left the patient with a zero balance.

 

Life Line Screening of America (LLSA) and Life Line Community Healthcare (LLCH) take pride in our contribution to preventative care. We have provided two separate services. The first service being a health care screening that was paid by the patient. The second being an AWV that was covered by ********. It would indeed have been fraudulent if we had charged both the patient and ******** for the same service but that is absolutely not the case

2/18/2016 Billing/Collection Issues
2/16/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This company took my money without providing service.

Business Response:

Thank you for contacting Life Line Screening in regards to this complaint. Please provide a little more explanation of what the issue is, this customer called in to our customer service department on 2/6/2016 and was issued a full refund.

 

Thank you

2/8/2016 Problems with Product/Service | Complaint Details Unavailable
2/8/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: My mother moved across the country to live with me and has received mailings from Life Line Screening containing her HIPPA information. She has NEVER authorized for Life Line to be able to access her medical records.

Desired Settlement: Life Line stops all mailings to my mother, removes her from any of their databases, and makes no further contact.

Business Response:

Thank you for contacting Life Line Screening in regards to this complaint. Our Marketing department will immediately removed this customer from all mail and call back list so this customer will no longer receive any mailings from us.

Thanks again

2/5/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Agreed to pay for life line screening test ONLY. and prepaid $149. At end of test was told to continue through this line for results and paperwork. Was asked to fill out forms and sign them in an attempt to get Medicare to pay for Life Line Screening Test ONLY. Completed forms as required by the people. No explanations were given that this could possibly be considered as another procedure , another company involved or another type of billing. IT IS A SCAM. This is another business that uses the same first name in its title and same address. Filling out the form and signing it does not mean that I and any of the other individuals in the room had agreed to additional fees. The $259 to fill out forms that appeared to be required of me to complete my Life Line Screening is a scam. The form was not properly explained and no additional fees were explained. With 141 complaints by seniors on record already and another million who are unable to address the complaint, It is time that the Better Business Bureau formerly charge this company with scamming innocent seniors. Yes I signed a form and LifeLine can provide it to you. It was a form to get Medicare to reimburse me for up to $149 dollars for a life Line Screening ONLY.

Desired Settlement: Life Line Screening and Life Line Community Health be separated from doing business on same premises. Life Line Screening may be helpful, but Life Line Community Health is a SCAM that must be eliminated.

Business Response:
C******, Karen <Karen.C******@llsa.com>
6:31 PM

to yourBBB 
Dear Better Business Bureau:
 
We are responding regarding Complaint ID # ******** for Mr. **** *****.  I spoke with Mr. ***** today and am forwarding his medical records as requested. I am also responding in writing. We believe that this will satisfy Mr. ***** and that we have successfully addressed his complaint and cleared up any confusion regarding his services.
 
Should the BBB require further documentation from Life Line, we would require a Release of Records signed by Mr. ***** himself.
 
Thank you for bringing this concern to our attention.
 
Sincerely,
 
 
Karen C******
Billing Manager
(800) 897-9177
Fax: (866) 783-2887
 

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. My response:

The representative did not detail the phone call that took place:  The response was as evasive as their actions.  Below is the discussion we had on the phone:

At the time of the Life Line Screening , I was asked if I wanted a "Wellnes Exam".  I said, "No.  My doctor provides a full exam twice a year."  After having the first screening, I was told to complete and sign this paperwork, and answer questions.  At no time was it pointed out that the discussion was the  "Wellness Exam" being provided by a  second company called Life Line Community Health.  I found out two months later when I received a Statement from Medicare that they were sent a bill for a "Wellness Exam" for a price of $259, for which they paid $148.  The representative also stated that it was written in the fine print of the paper I signed.  My verbal refusal of the wellness exam should not have been negated by a paper that was required for me to sign at the end of my screening test.

The representative is willing and able to provide a signed document that I was duped into signing.

This same representative said that she is provided all complaints and has no knowledge of the 141 complaints listed with your BBB. I doubt the veracity of this representative.

She also stated that the Wellness exam provided by Life Line Community Health was included in the letter from Line Screening.  What she did not know is I have retained this letter and Life Line Community Health Wellness Exam is never mentioned in the letter.

That was the extent of the phone call, obviously NOT reported to the BBB in their canned response.

Once again the only response that would make me happy is the separation of the Life Line Screening from the Lifeline Community Health for a Wellness exam.  This separation should be complete.  Neither should be in the same physical location at the same time.  I realize that would significantly hurt the financial income of Life Line Companies, since they rely on the ignorance of the seniors and the direct access they are given to Medicare with the "Signed" papers.  Continued use of the current process without full, complete and transparent disclosure to the clients is a scam and should be turned over to the ******** ******* for review.

 

 



Regards,

**** *****




 

Business Response: C******, Karen <Karen.C******@llsa.com>
5:08 PM

 
Dear *******,
 
Mr. ***** would not yet have received the letter and documentation that I had mailed to him. This documentation will contain a signed agreement for an Annual Wellness Visit from Life Line Community Healthcare. We cannot provide services without one. I have also provided his medical records. It is certainly not our intention to “dupe” anyone into agreeing to have an Annual Wellness Visit. Nonetheless, I have forwarded his concern to the medical staff from the event that he attended to be certain that his concerns are addressed.
 
Life Line has no intention of separating Life Line Community Healthcare from Life Line Screening. We are one and the same company. Many companies have multiple divisions and/or subsidiaries. Life Line Community Healthcare is a wholly owned subsidiary of Life Line Screening. Life Line Community Healthcare is a Medicare provider because the services that we provide are covered benefits under the Medicare program and require a separate National Provider Identifier. Life Line Screening is a direct-to-consumer business and does not participate in the Medicare program.
 
In a few days, Mr. ***** should receive the letters and medical records that I have mailed to him. We have offered to refund Medicare after he reviews these records if he is still unsatisfied with the service that he received. Unfortunately, I cannot elaborate any further without a signed release of records because to do so would place us in violation of federal privacy laws. Life Line Community Healthcare provides more than 120,000 Annual Wellness Visit each year to beneficiaries who are very satisfied with our services. We regret that Mr. ***** had an unsatisfactory experience and take his complaint seriously as we desire to continuously improve our services.  Unfortunately, we are unable to resolve his complaint as he has requested.
 
Sincerely,
 
Karen C******
Billing Manager
 
 

2/3/2016 Problems with Product/Service
1/21/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I keep getting billed for $140 for a wellness visit which was not part of the screening tests. I called the company and told them I did not authorize this. She was to send me copies of the documents I signed. To date I have received nothing. Today I received another statement. I called the company again and talked to "John." He said he would look into it and call me back. He didn't even ask for my name, phone number or account number. I just want to make sure this does not go on my credit report as a nonpayment.

Desired Settlement: zero balance as I did not order this.

Business Response:

Good Afternoon,

We have sent Ms. ******, the documents that she has requested, specifically a signed Patient Agreement and Consent for Treatment form as well as the medical records documenting the services that were provided.

Without more information regarding John, the person that she spoke with, we are unable to research that part of the complaint. We have many employees named John working here.

We hope that by mailing these documents, we will resolve this complaint. If further information is needed, a signed release of records would be required in accordance with federal privacy laws.

Thank you,

Karen C******

(800) 897-9177

Fax: (866) 783-2887

1/7/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: On July 07 2015 I opted to have the Life Line Screening done as was adversities by the company. I paid for the screening with my American Express Card ref: ************ for $149.00 for 4 tests. On August 18, 2015 the date of the testing, I was told at the check in desk “Oh you need to have the liver test done”, that’ll be another $55.00 in addition to the $149.00. I paid $55.00 with my Wells Fargo debit card. After that transaction I was told at the check-in desk “If you have Medicare they may pay for some of the testing”. I produce my Medicare card and low-n-behold I get my Medicare bill; Life Line charged Medicare $259.00 for the same test I had paid for. Medicare Claim # ****************. ******* ******* NP

Desired Settlement: I would like my refund of $204.00

Business Response:

Dear Mr. *********: 

We have been notified by the Better Business Bureau that there has been some confusion regarding your charges for services rendered on August 18, 2015 by Life Line. As you stated in your complaint, you were charged a total of $204.00 for screening services which included Carotid and Peripheral Arterial Disease screening, Atrial Fibrillation screening, as well as kidney and liver function tests. 

In addition, an Annual Wellness Visit was completed same day with a Life Line Community Healthcare Nurse Practitioner. Attached is the copy of the Patient Agreement and Consent for Treatment form that you signed granting permission to complete the Annual Wellness Visit, as well as to bill Medicare for that service. A copy of the medical records from that Annual Wellness Visit are also attached. 

Life Line has not double billed for your services. These are separate services. One of those services, the Annual Wellness Visit is covered by Medicare. The other services were not billable to Medicare which is why you were charged. 

If you have any further questions regarding this, please contact me at the number below. 

Sincerely, 

***** *******
Billing Manager (800) 897-9177 ext. *****

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

******* *********


12/19/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: on Monday dec 7th I called lifeline services to schedule a medical screening. appt was set for wed morn dec 9th at 9:25 am . payment was demanded up front for services and was told I could not cancel. due to a family emergency on morning of dec 9 we had to cancel the appt for circumstances beyond our control. In talking to the woman from the company on the phone she was less than cordial and told us we would have to accept a gift certificate. After my experience on the phone I decided to read reviews on the company both online and on the bbb site. After all of the negative feedback and misinformed advertising the company puts out about their product there is no way I would even consider scheduling another appt for this service. I believe it justifiable to credit my visa for services never rendered.

Desired Settlement: refund to my credit card for services that were never rendered

Business Response: Thank you for contacting Life Line Screening a full refund has been issued to both customers.

12/15/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This company refuses to stop mailing confidential medical records to me, trying to solicit new sales. I have called repeatedly, always being told that the solicitations would stop (in 4 to 6 weeks). I NEVER WANT TO HEAR FROM THESE PEOPLE AGAIN!!!!!

Desired Settlement: I NEVER EVER WANT ANY MEDICAL RECORDS MAILED ANYWHERE. I WANT MY RECORDS PURGED. I WANT NO MORE CONTACT EVER!!!!!!

Business Response:

Thank you for contacting Life Line Screening in regards to this complaint. We have removed this customer from our mail, call and email list. We sincerely apologize for the inconvenience.

Thank you

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory if they truly stop sending solicitations and HIPPA protected medical information via unsecured US mail. I promise to sue them if I ever hear from them again.

Regards,

***** ******


12/10/2015 Billing/Collection Issues
12/10/2015 Billing/Collection Issues
12/9/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I keep getting spam E-mails from this company. I go to the Unsubscribe button hit that and nothing happens. I have done this numerous times but cannot Unsubscribe. I sent an E-mail to the main office in Ohio and no response, asking them to Unsubscribe me. They have apparently ignored me. Thank You

Desired Settlement: Please get them to stop sending me e-mail advertisements and remove my e-mail address from their records.

Business Response:

Thank you for contacting Life Line Screening in regards to this complaint we apologize for the inconvenience and will have this customer's name, phone number and email addresses removed from our database

Thank you

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Regards,

***** *******




 

11/27/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I had a Life Line health screening on 4/09/15, and was billed a total of $259.00. My credit card was charged $139.00 on 2/16/15 for the service in advance, and my insurance paid $112.20(for prescreening which I was informed at the time would be paid in full by my ******) on 7/2/15. Also I was credited $6.80 as a courtesy per statement. $139.00 +$112.20+$6.80 = $258.00. The company keeps sending me an invoice for $140.00 for account # ******. I sould not owe more than $1.00 per the math that they represented in this case. On the invoice they are not crediting my account the $139.00 which was paid by my credit card on 2/16/15.Thanks ****** *******

Desired Settlement: I would want a full refund of $139.00 for the service that was not fulfilled per false representation they gave me.

Business Response: Mr. ****** ******* participated in a Life Line Screening event on December 10, 2014 at the ****** ***** Catholic Church in ********, AZ. He purchased a screening package which included stroke, vascular, heart rhythm and osteoporosis screening. Because of the preventative nature of these tests they are non-covered by most insurance companies which is why Mr. ******* paid $139.00 via credit card for the service.

On the same day, Mr. ******* was informed of a new benefit for Medicare and Medicare Advantage beneficiaries in the form of an Annual Wellness Visit. He agreed to have the Annual Wellness Visit, signed a Patient Agreement and Consent for Treatment form and provided us with his ****** card for the purpose of billing his insurance. The form that Mr. ******* signed says, "I understand that if I have insurance coverage outside of traditional Medicare Part B, such as through a Medicare Advantage plan, co•pays or deductibles may apply, and I may be billed for these amount". This is what happened with Mr. *******'s claim. ****** processed the claim but applied the charges toward a deductible. The courtesy adjustment of $6.80 was done because as a company we have decided to never charge a patient more than the Medicare allowable even though ****** showed the higher deductible amount.

Mr. ******* received two separate services. Screening services that are not covered by insurance companies and an Annual Wellness Visit that is billable to insurance companies. Unfortunately, his insurance company applied this to an outstanding deductible. He was billed appropriately for the service. He does owe $140.00 for the Annual Wellness Visit. We are more than willing to work with him on the outstanding balance. We do not believe that a refund is warranted in this situation since he has not made payment for the Wellness Visit at all.

Life Line Screening and Life Line Community Healthcare would be more than happy to provide copies of all documentation related to the services that Mr. ******* received upon receipt of a signed release in accordance with federal privacy laws. We regret any confusion that may have occurred with regard to his experience with our company. We continue to strive to provide outstanding preventative health care services to our participants,

Sincerely,

***** *******
Billing Manager
(800) 897-9177 Ext. *****

11/24/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I recently had an appt scheduled for today. Even tjo the weather was horrible, I prepared for the test as instructed and left my house with more than enough time to find the location of the appointment. I searched for maps and stopped twice to try and find someone who knew how to get there to no avail. I tried to call Lifeline at the location I was to go to but there was no listing. So I couldn't get instructions from them. My complaint is that I called them to explain why I missed the appointment and that now I just wanted a refund/credit to my account and was told they ONLY GIVE A GIFT CARD TO BE USED AT ANOTHER APPOINTMENT! i am so angry. This is not what I want, They have given me yet another appointment, the only one available in ****** **** where I live and know the area, It is not convenient for me as I care for my 4yr old grandson. I will be forced to waste another day to not lose the value of my $139.00 which you are required to pay upfront before you HAVE THE APPOINTMENT! i just want everyone out there to know this fee IS NON-REFUNDABLE EVEN IF YOU HAVE A VALID REASON! I personally will never deal with this company again.

Business Response:

Thank you for contacting Life Line Screening in regards to this complaint. Life Line Screening does have a cancellation policy that was explained to the customer at the time of the appointment , if appointment was not cancelled before 24 hours of the screening a gift card will be issued. We are sorry to hear this customer had trouble finding the location even though it was only 3.5 miles away from her home. We will refund customer as a courtesy.

Thank you

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

***** *******


11/20/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: looking at the bbb web site re.billing issue problems = I see the very same issue of receiving a bill for $140.00 afew months after my screening cost of $149.00 for a "wellness visit"charge of $140.00which I did not authorize. I called the phone number on the bill and was told that there was no phone number for billing problems but that they would have the company contact my phone number to discuss this problem.( What.. no phone number ??) the web site complaint is exactly the same as mine and stated that at first the customer was told to disregard the bill as it's a mistake then a later call from them threatening to "ruin their credit" if they did not pay. What a SCAM ! = how is this activity allowed ?

Desired Settlement: because this supposed charge is a scam I do not want to be contacted ever again by this company. and t would hope that the BBB would take action against this company for their Scam activity.

Business Response:

Mr. ******* ******* participated in a Life Line Screening event on July 10, 2015 at ***** ******* ****** in *************, TX. He had purchased a preventative screening package that that he paid for out-of-pocket because the tests are non-covered by most insurance companies.


On the same day, Mr. ******* was informed of a new benefit for Medicare and Medicare Advantage beneficiaries in the form of an Annual Wellness Visit. He authorized the Annual Wellness Visit by signing a Patient Agreement and Consent Form. Mr. ******* indicated on this form that he had Humana and right next to where it says Humana it indicates "Applicable copays, coinsurance and/or deductibles" apply. We billed Humana for Mr. *******'s Annual Wellness Visit and they applied the charge toward his outstanding out-of-network deductible. Mr. ******* was sent a bill for $140.00 in accordance with his Humana Explanation of Benefits.


We are not sure why Mr. ******* had problems contacting us. Our phone number does appear on our statements. Life Line does not make collection calls at this time. We send statements but are not staffed to make collection calls. We also do not refer to outside collection agencies. We do not have record of anyone making such a call and threats of ruining credit are not part of our process and would not be tolerated. Unfortunately, without more information we are unable to verify this claim.


Life Line Community Healthcare did bill Mr. ******* appropriately. Due to his claim of poor customer service, we are adjusting his balance to zero. We cannot routinely adjust patient balances because it is a violation of federal collection laws but we can make a courtesy adjustment in this case.


Life Line screening and life Line Community healthcare would be more than happy to provide copies of all documentation related to the services the Mr. ******* received upon receipt of a signed release in accordance with federal privacy laws. We regret this negative experience with our company and will continue to provide outstanding preventative health services to our participants.


Sincerely,


***** *******

Billing Manager



Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards, I receive an annual wellness visit free of charge thru Medicare = so I would NOT authorize another one. I appreciate Life Lines' understanding and adjustment.

******* *******


11/18/2015 Problems with Product/Service | Complaint Details Unavailable
11/17/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: On July 17, 2015 I went for a Life Line Screening at a church which I previously paid for. I was asked to read and sign some material about the procedures but before I could finish, they called me, so I quickly signed it. They asked health questions and then proceeded with some testing. My results were later mailed to me. Two days ago Nov. 1, I received a bill for $140 and I thought there must be an error. They said I had been interviewed by Life Line Community Healthcare LLC which was separate from the screening. At the time, there was no indication that the questionaire and tests were separate. I called them and they insist I owe them $140. I told them I didn't and that they were trying to scam me.

Desired Settlement: I don't believe I owe them anything else. I paid them in advance and they said nothing about further payment. There was no reason for me to think that I would be required to pay them in addition to what I had already paid. They are running a scam.

Business Response: Ms. **** ******* attended a Life Line Screening event on July 17, 2015 at ********** Church in **** *********** **. She purchased a preventative screening package including stroke/carotid, peripheral arterial, osteoporosis, abdominal aortic and atrial fibrillation studies. In this situation, these types of test are non-covered by most major insurance companies including Medicare. She paid $99.00 for these services. 

At the same screening event, she was informed of a new benefit for Medicare beneficiaries in the form of an Annual Wellness Visit. The Annual Wellness Visit is a covered benefit through most insurance companies including Medicare. She signed a Patient Agreement and Consent for Treatment and had the Annual Wellness Visit completed same day by sister company, Life Line Community Healthcare's Nurse Practitioner. On this patient agreement Ms. ******* indicated that she had Medicare and the form indicated that there would be no out of pocket expense. 

Ms. ******* actually does not have Medicare Part B. She has a Medicare Replacement or Advantage Plan which by name "replaces" her Medicare Part B benefits. By choosing these Medicare replacement plans a patient opens themselves up to incurring out-of-network charges which is what happened in this situation. Life Line billed her Blue Cross replacement policy and the charges were applied toward an out-of-network deductible which is why she was subsequently billed for the Annual Wellness Visit. 

There wasn't any intention to deceive anyone. If Ms. ******* actually had Medicare Part B as was indicated on the form that she signed, there would not have been any additional charges billed to her. In light of her negative experience and as a courtesy to Ms. *******, we will adjust off the remaining balance bringing it to zero due. 

We would be happy to provide additional documentation including medical records upon receipt of a signed release from the patient. Life Line Screening and Life Line Community Healthcare strive to provide outstanding service in the area of preventative health care and hope that Ms. ******* will continue to utilize our services in the future. 

Sincerely, 

***** *******

11/17/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: My 93-year old mother, **** ** *********** ******** *******, scheduled tests in ********, Indiana on October 30th. While having the tests, the nurse/technician told her she really should have a thyroid test. She had not scheduled one as she'd had her thyroid tests not so long ago. She said before she knew what was happening, she was having the test and the lady was telling her how bad things looked. She caused my Mom a lot of stress and anxiety and charged an extra $52 to do it. When Mom left to check out, they tried to charge an extra $55 instead of the $52. Mom paid it because she had the test but it certainly was forced upon her. Strong-arming seniors and using scare tactics isn't something they should have to endure. We have tried to call the company (one week ago) and were told someone would call us. They haven't.

Desired Settlement: I would like my Mom's $52.00 refunded. And, this company should never contact her again. Please remove her name from your mailing list. Any tests she needs can be scheduled by her doctor.

Business Response:

Thank you for contacting Life Line Screening in regards to this complaint. We have refunded this customer and will remove all her information from our mail and call back list

Thanks again

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

******* *******

11/12/2015 Problems with Product/Service
11/12/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I will never take the tests again as I feel like they are using out of date equipment and the unprofessional employers. When I went in, the person before me didn't want to take off his shoes, because others(perhaps hundreds) had already taken off their shoes in the same area. I felt the same way. However, the employers just kept up conversation loudly with the man even when he was outside the curtain. They hardly focused on me. I have no confidence in that kind of care. They kept up the conversation laughing loudly when the man would respond to their questions and statements. I was never paid the attentiveness that I felt like I needed. That is the reason you will never see my face in your facilities.

Desired Settlement: I do not think that I got the correct results because the shoddy equipment and the unprofessional staff. I think I am owed a refund.

Business Response:

Thank you for contacting Life Line Screening in regards to this complaint. We are trying to reach out to this customer to apologize and offer her a refund. We have not heard back from her yet. Please let her know we apologize for her experience and look forward to hearing from her

 

Thank you

11/10/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I made an appointment for the screening at 12:15 today and arrived5 minutes early to find the area crowded with others like myself waiting for a screening. I asked if I would be seen at my appointed time and was told not likely! I reminded the desk person that I had an APPOINTMENT and was on-time and that I had another appointment at 1:45 giving the screening a full hour to be accomplished. There was frustration on their part as to whether making the appointed screening and making my next appointment would be possible. I waited until 12:50 and decided they would not be able to accomplish the screening and me, make my next appointment so I left as sitting there was going to accomplish anything. It appears this 'business' has NO real appointment procedure and that they will sign up all the people they can knowing full well no one would be seen at their scheduled appointment time! This is a scam!

Desired Settlement: Refund in FULL my money paid via accredit card for the entire amount as I will never do business again with this business!

Business Response:

Thank you for contacting Life Line Screening in regards to this complaint. We are a reputable company and surely not a scam, as we do business in almost every state in America and also registered with the BBB. We sincerely apologize about the wait time and the inconvenience and will refund this participant money.

Thanks again for your time

11/10/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: On June 11, 2015 I participated in a Life Line Screening at the ******* ******** Masonic Temple Lodge. During the screening one of your technicians ask me a series of questions evidently related to Annual Wellness and never mentioned to me that there was an additional $259 charge. Had I been made aware of this fact, I would have declined.

Desired Settlement: I am requesting that Life Line Community Healthcare LLC send me an amended statement showing that I have a $0.00 balance and provide me with evidence that this will not be turned over to a collection and blemish my credit rating. I am requesting a confirmation response from Life Line by November 15, 2015.

Business Response:

Thank you for contacting Life Line Screening in regards to this complaint we will stop billing immediately and adjust the balance to $0. We sincerely apologize for the misunderstanding

Have a great day

11/7/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I was solicited by Life Line Screening about an Annual Wellness visit offered by them in July of 2015. They explained that this would not cost me anything, not a penny! They "checked my insurance" on the day of my visit and again verified that is service would be free. I told them I did not want the service if it cost me anything. I was assured again that it would not cost me one thin dime! I am now getting a bill for $140.00. I called customer service and was told by the representative that she had no authority to do anything about the bill. It supposedly has gone to some "other" department for them to call me. I have not heard anything yet. I did not even want this service as I have frequent visits with my primary care physician. The "wellness" visit entailed me sitting at a computer and answering questions about my health. The nurse then looked at the computer and said I see you are doing everything right. End of visit. I believe this Life Line Screening has become a sham and a fraud and needs to be investigated by Medicare especially with the Free Annual Wellness visit.

Desired Settlement: I wish to have the $140.00 removed from my account, I do not want anything bad on my credit report and I do not wish to have any further involvement with Life line Screening.

Business Response:

Thank you for contacting Life Line Screening we will immediately stop all billing to this participant and will remove her name from our database so no future communications will be received from Life Line Screening

 

Thanks again and we sincerely apologize

11/5/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Have utilized services of Life Line Screening before, but when I elect not to use their services (via mail solicitation) I keep getting daily phone calls from 1-800-******** around this time of the year. I don't answer incoming "800" calls and they never leave a message.

Desired Settlement: Remove my phone number from Life Line Screening, and remove my address from their mailing list.

Business Response:

Thank you for contacting Life Line Screening in regards to this complaint. We will immediately removed this participant from our call back list

 

Thanks again and we sincerely apologize

10/29/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: My wife and I each had Life Line Screening at St. Augustine, FL in August of 2015 which we prepaid in June of the same year. Payment in full was COLLECTED IN JUNE (nearly four months ahead of service). On Oct. 26, 2015, I received two bills (one for my wife, ****** and one for me) at 140.00 each for an "Annual Wellness Visit". On October 27, 2015 at 10:26 AM, I called and spoke with "D****" in customer service who refused to give me his last name, and I complained that we did not contract for an "Annual Wellness Visit" and am disputing the charges. He said he would forward the complaint to "Billing". I asked for the phone number of "Billing" and again was refused. He said their procedure was to call me back within 24 hours. They have not called me back. I feel that this is "ambush billing" and told D**** just that. Conveniently, there is no one in authority I can speak to. I WILL NOT PAY THESE CHARGES. THIS IS A RIPOFF.

Business Response:

Thank you for contacting us in regards to this complaint we sincerely apologize and all billing will be suspended ASAP.

Best Regards

Business Response:

Thanks again for contacting us this customer will no longer receive any billing from us

Thanks again

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

***** *****


10/24/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I keep getting mailed advertisements although I have called them three or four times since April requesting my name be removed from their mailing list.

Desired Settlement: No further contact by the business

Business Response:

Thank you for contacting Life Line Screening in regards to this complaint, we sincerely apologize and will remove this patient from all mail and call back list

 

Thank you

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  However, if I continue to receive more unsolicited advertisemens from this business, I will submit another complaint.

Regards,

***** *******


10/17/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: For years I have been receiving repeated calls from this company. I have asked numerous times not to be called. I have not had a business relationship for over five years. They also block their caller ID when they call. (A complaint with the FCC has been filed.)

Desired Settlement: Remove my number from their database and do not call.

Business Response:

Thank you for contacting Life Line Screening in regards to this complaint. We sincerely apologize for the calls and will remove this name asap from our database

 

Thanks again

10/3/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have used Lifeline Screening twice and my doctor does not see any need for my wife and Ito continue with this service. Today, two ladies appeared at my home. I did not answer as I was on a call, However, as they were walking away, one of them called my phone and did not leave a message as I expected they would not. I am quite upset this company is sending unsolicited individuals to my home and I want it stopped and I want to be permanently removed from their outreach call list .

Desired Settlement: Stop all further contact and stop sending unsolicited visits to homes as that is an unfavorable business practice.

Business Response:

Thank you for contacting Life Line Screening in regards to this complaint. Life Line Screening does not make door to door solicitation calls so I do believe this was a case of mistaken identity.

Thanks and have a great day

9/29/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: The company provides health screening tests throughout the US. I signed up, took almost all the tests they offer for a significant $$$ total - and was given contradictory, non-applicable gibberish in return. For example, my results reference a smoking habit and related issues several times - BUT I DO NOT SMOKE! Either they managed to swap my results with another individual, or they simply ignored the information I provided to their staff and on paperwork submitted. I have written and emailed 4 times to the company to have the reports corrected to no avail. Not even the courtesy of a reply indicating that it has been received.

Desired Settlement: I expect a new and corrected report, accurately reflecting the input I provided and the results of all tests.

Business Response:

Thank you for contacting Life Line Screening in regards to this complaint we will immediately have this corrected and have all results sent to this customer. We apologize for the inconvenience

 

Thank you

9/26/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I was contacted by Life Line Screeing, claiming they wanted to speak with my father, who had died 2 years ago, , I had never done business with them and I am on the Do Not Call List.. I attempted to contacted them and asked to speak with a supervisor.. "D****" answered the call and put me on hold and was then was hung up on. The second time I was call I again got "D****" and I again asked to speak to a supervisor. After several minutes I was connected to a supervisor. After being connected to "John S*****: I explained that I explained that I had never had been in contact with this company and had never done business with them. "John" explained that he didn't know why I was contacted and that he didn't know why I had been contacted. I explained that I wanted to taken off the list immediatetly. I gave him my name and phone number to have my number removed from their call list. He asked for my address declined because I have never done business with them. "John" indicated it would take 48, and then 72 hours, to get off their Do Not Call List. I explained that that was not acceptable and that I wanted all calls to stop. "John" indicated that it would take 48 to 72 hours to stop calls. I asked to speak to someone who could get me off the list immediately. He indicated that he didn't know who could do that. I explained that his calls were painful so close to the anniversary of my father's death. He would not connect me with anyone who could expedite my request.

Desired Settlement: Immediate removal from call list based on my registry to the Do Not Call List. Apology for thoughtless actions of company representatives.

Business Response:

Thank you for contacting Life Line Screening in regards to this complaint we sincerely apologize for the calls and have remove this name, address and phone number from our mail and call back list.

Again we do sincerely apologize for any inconvenience this might have caused

Thanks again

9/22/2015 Problems with Product/Service | Complaint Details Unavailable
9/16/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I went for a health screening. I paid in full for the items that I wanted tested. I went through the entire process and at the end was asked if I wanted a wellness check-up, that it would be paid for by medicare. I said that I didn't want to incur any additional charges and they guaranteed me that it would not cost me one thin dime. Their exact words. They spent another 10 minutes with me, then told me I could leave and thanked me for coming. Now 9 months later, I'm getting a bill for $140.00 for an annual wellness visit. I called and was told to throw the bill away as it was a mistake, after I explained what had been told me. Now I'm getting a second bill. I believe it is a scam. I called again this morning and was told a different story. I was threatened if I didn't pay this bill immediately. They will ruin my credit.

Desired Settlement: I want the bill to go away. I will never do another annual test of any kind with them again. I want to be taken off of their client list.

Business Response: Thank you for contacting Life Line Screening again, the billing that this customer is receiving will be resolved. She should no longer receive anymore bills in regards to payment for Medicare screenings

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

**** *****


9/16/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I was billed and paid $149.00 for the screening. This included the 5 screenings and a sit down with the nurse practitioner, about 5 minutes , my medicare was billed separately for the nurse practitioner for 259.00. I have called to no avail to contest the additional charge of $259.00. I was misled in being told the total cost was $149.00.

Business Response:

Thank you for contacting Life Line Screening in regards to this complaint we will have this complaint resolved immediately

 

Thank you

8/29/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I was scheduled for a screening test for the carotid artery, aortic aneurism and osteoporosis for 1/15/15 and prepaid by credit card and declined the annual wellness visit they offered since I have my own doctor When I arrived for the test, I was not wearing my hearing aids because I was afraid of losing them. I was born in Poland and English is my second language .When I arrived, I was directed to a booth. It was noisy there and I thought everything was prepaid . Several months later I found out that Life Line had billed my insurance for a "wellness visit in which they took my blood pressure and weighed me and asked a few questions. When I called to complain, I was told someone would call me and they never did. They just keep sending me bills I think its bait and switch and taking advantage of a 76 year old person with hearing loss.

Desired Settlement: They should stop sending me bills for payment and refund the money to my insurance for what is a fraudulent charge for services that do not include any significant health tests.

Business Response:

Thank you for contacting Life Line Screening in regards to this complaint we do apologize for the mis- communications and this customer will no longer receive any billing from Life Line Screening.

Thanks again and have a great day

8/26/2015 Billing/Collection Issues | Complaint Details Unavailable
8/11/2015 Delivery Issues
8/6/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Sent false diagnosis and false report to my doctor. They are incompetent - did not send proper letter to my doctor explaining the 2 questions that their diagnosis is based on. Poor exam (screening) No screening would be better. This outfit did such a poor job. it scares me.

Desired Settlement: I want my money back. I have experienced grief and aggravation as a result of their false reporting to my doctor and to me. I would never let them test me again. I do no trust them.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I have spoken to 6 different people at Life Line Screening and gave details.  They are A****, C.J.C*****,Y******, T*****, Michael A** and M***.  I’m sure they have the records of my specific complaints.  I reached everyone except M*** at 1-800-897-9177.  I reached M*** last and she is at 1-800-635-0475.  What upset me the most was the letter they sent my doctor saying that “I am possibly memory impaired”, which was based on two questions.  The questions were suppose to be given to me in writing so that I could read the words, “Increasing difficulty”.  Instead they were asked verbally and “increasing difficulty” was never mentioned.  The questions were, “Forgetting recent events or conversations” and “Retelling a story or joke to the same person because I forgot that I had already told them”.  The questions are too vague.  The questions are misleading because there are big events like weddings and there are small events, like prayer meetings that I attend regularly.  I am a people person and talk to people all the time, even people I don’t know in the grocery store, church and the athletic club.  I have been guilty of doing both of these all my life because I’m always going somewhere and always talking to people. 

The other thing I had a problem with is that when I asked them to send a letter to my doctor explaining what the diagnoses is based on, they sent him an additional 15 pages and those two questions were not on the same page as the letter to the doctor.  When I asked why they couldn’t be on the same page, they told me, “they didn’t have a letter like that”.  On my 6th call, M*** said she would do that, but I had already decided that I needed to contact you. I have not gotten a copy of M***’s letter.   My other complaints are, calling me “at risk” with a blood pressure reading of 124/78 and “at risk” in physical activity when I live on 3 floors, do all my own housecleaning, take care of a huge yard and exercise one and a half hours three times a week.  I believe the written question was do you exercise 30 minutes each day and I put down, “No”.  The question should be, “ how much do you exercise in a week”.  The questions are  “very misleading”.

****** ****




 

Business Response:

Thank you for the clarification, The healthy Brain check list that is used to  check for possible memory impairment during the Annual Wellness Visit does not give a diagnosis of cognitive decline, it is a screening tool that only shows if further testing in needed.  Testing for cognitive decline is a required part of The Annual Wellness Visit. A copy of the check list is attached for your records.

 

We do apologize for all the confusion

 

Let us know if we can be of any further assistance

7/17/2015 Problems with Product/Service | Complaint Details Unavailable
7/2/2015 Problems with Product/Service | Complaint Details Unavailable
7/1/2015 Problems with Product/Service | Complaint Details Unavailable
6/26/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: The life line screening that I expected according to the marketing, commercialism, and advertisement were false. I appeared to be the youngest person in this church where different stations were set up. Mostly Doppler equipment that can be purchased on the outside. The test for osteoporosis was to put my foot in a plastic contraption to measure problems in my heels did not work. I purchase this package for 149.00 expecting high tech ultrasound machines that you would not be able to get during a normal primary care visit with annual blood labs which would clearly give the physician results for feedback to the patient. There were many elderly people in this establishment which I felt was a scam on the elderly. Which included outrages prices for blood draws and results. I was given 10.00 back because the osteoporosis box did not work on me. Immediately after leaving I tried to contact supervisors at lifeline. I was unable to talk to one but encountered several customer service reps who were rude and told me I would not receive my money back whether I talked to supervisor or not. I have left several messages without resolution. Maybe in some other states they may have more sophisticated technology that I expected. This type of service may have help some elderly detect and be able to prevent some disease process but I believed I have been scammed. I am asking for help from the BBB to have my 139.00 returned, I also took 3 hours of sick leave off work, traveled to and from the destination. This setup that was in ************ was unacceptable and so inappropriate to represent themselves as a part of the medical community.

Desired Settlement: REFUND OF my 139.00 Back to my card. Provide detailed description of each service and how it will be done and provide pictures of the equipment in their marketing and advertisement so that others are not misled. I received a envelope from them but I have not open them and I do not believe the results are reputable. This sounds like a great business for someone to profit from citizens who are truly concerned about their health. Maybe even having paranoia/anxiety according to family history.

Business Response:

We are very sorry to hear of Ms ******* dissatisfaction with our services. We will certainly refund her money. We would like to explain that our technology is the at the highest level.  Our ultrasound machines were originally developed for use by the military on the battlefield. We invest in latest ultrasound equipment as it gets better, lighter, and more useable in a mobile environment.  We would encourage Ms ******* to please open her results letter so she can review them and share them with her primary care doctor.  Our services are supplemental to primary care and are designed for those age 50 and over.  As our customer base is 50 and older it is entirely possible that the other customers were older. Many people in their '60s, '70s and even '80s take advantage of the screenings for the information and peace of mind they bring.

Thanks again and have a wonderful day


Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I will update you when my refund is placed back on my card.

Regards,

**** *******


6/19/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Numerous sales calls from 1-800-909-4576 over the last 2 weeks. I have told them not to call but they persist.

Desired Settlement: My name and phone number to be removed from their calling list

Business Response:

Thank you for contacting Life Line Screening in regards to this complaint. We sincerely apologize for these calls and we will remove this customer immediately from our mail, email and call back list

 

Thank you 

6/17/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I am 94 years old and keep getting letters from Life Line Screening for health services I do not need or want. I was persuaded by a caretaker many years ago to get the Life Line screening and do not want to be screened by them anymore. I am a ****** patient and receive proper treatment by my ****** doctor and specialists. I consider Life Line Screening an unnecessary expense for unnecessary procedures. They use scare tactics to make me think I should come to my church for screening when I already get my tests done at ******. I want them to remove my name from their mailing list and stop harassing me with letters.

Desired Settlement: Please remove my name from the mailing list and stop harassing me with letters.

Business Response:

Thank you for contacting Life Line Screening in regards to this complaint. We sincerely apologize for the inconvenience and we will immediately remove this customer from our mail, emails and phone list.

 

Thanks and have a wonderful day

Consumer Response: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,
***** ******


6/15/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I continue to received phone calls from 800-909-4576 which is Life Line. They never leave a message. They call all different times. I would like them to STOP calling me.

Desired Settlement: I would like them to STOP calling me.

Business Response:

Thank you for contacting Life Line Screening in regards to this complaint. We will remove this customer immediately from our mail, email & call back list and we do sincerely apologize for the inconvenience

 

Thanks again

Consumer Response: Better Business Bureau:

I question why a company would call people and not use there Name on Caller ID. Also why would they not leave a message. They would call several times a day and on Caller ID it comes up as UNKNOWN. And they NEVER leave a message. This is the way scams operate not valid companies. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

***** *****


5/26/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: They notified me by mail that I had registered for a health screening when I had not. They have been calling me to make sure I get to my appointment on time. they called me saturday 5/16/15 and I told them I did not sign anything and they said they would remove me from mailing list. They called again today sunday 5/17/15 to reaffirm the appointment, they said they would remove my name in 90 days. Finally, i called back and warned them sternly of their crazy actions and told them i would call them everyday if they did not remove me now from their list. Lady now says it would take 24 hrs. (amazingly it changed!). These people are deceptive and claimed I signed up over the phone. Something is wrong here! Please investigate their practices!

Desired Settlement: Leave me alone and see if some illegal practice is taking place. also, it is required under "primary nature of complaint" to show what my complaint is. None of your choices are correct; however, in order to continue that you receive my complaint, I chose. one.

Business Response:

Thank you for contacting Life Line Screening in regards to this complaint. Our records indicate that this customer called in on 4/4/2015 and schedule an appointment for 5/19/2015 with us, which he also paid for in full at the time of the appointment. He did call back in after we sent him reminders of his upcoming screening and wanted to cancel his appointment , which was cancelled and refunded. We have since then removed him from all our mail, phone and email list, so he should no longer be contacted by us.

Thanks again for contacting us

5/22/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: In an effort to induce me to repeat a health screening, Life Line Screening has sent to me a letter directed to me claiming disclosure by me of a health history that does not exist and if disclosed to other health providers or health insurance providers will create a false health profile negatively impacting insurance rates, employment opportunities, and other possibly and probably negative repercussions.

Desired Settlement: I want provided to me a copy of all information upon which they relied to make the false claim, a disclosure of everyone they either have or may have disclosed such information to (and I refused to have the results shared with anyone at the time of testing), and a letter of retraction and apology.

Business Response:

Thank you for contacting Life Line Screening, we are sorry if there were concerns created by the Results Pack from your screenings.  Please be assured, we only share Life Line Screening results with you, and no one else.  Our notations of risk factors comes from the health history questionnaire and screening results from your last screening. We will also remove this customer from all future contacts from Life Line Screening

 

Thanks and have a wonderful day

Consumer Response: I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Your response says exactly what I was concerned about in that you assert you used information I provided. You did not use information I provided, else I would not have received the letter I did. I demand a copy of the documents upon which you rely to assert my risk level. This is what I stated in the initial complaint. I'm giving you a chance to resolve this cheaply. I am an attorney and it will not cost me to hire representation. 
Regards,

***** *******




 

Business Response:

Dear *** *******:

 

We apologize for the confusion with your scantron form and risk factor documentation. It appears that the scantron did not scan properly, most likely because of stray marks on the form, and it was not properly verified. We can understand that receiving a letter from us indicating that you had risk factors that were false would be very upsetting for you. We have removed you from our mail list and you should not receive any mailings in the future. 

 

Again, we apologize, and thank you for letting us know of the problem.

5/20/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Not a customer service issue, but; I am: **** * ******** ************************ **** ******** *** **** * ******* ** ********** I have repeatedly received unwanted mail from this company despite a request to be removed from their mailing lists. I am on the Direct Marketing Association's "DMA Preference Service's" "DON'T MAIL ME" List. It's a real pain in the neck to get unwanted mail plastered with my name & address that I must shred to protect my privacy. I request that they DO NOT Contact Me via: Mail (Neither US Postal Service nor any other carrier) Phone Calls (I am on the Federal Government's DO NOT CALL List.) E-Mails Thank you.

Desired Settlement: I request that they DO NOT Contact Me via: Mail (Neither US Postal Service nor any other carrier) Phone Calls (I am on the Federal Government's DO NOT CALL List.) E-Mails

Business Response:

Thank you for contacting Life Line Screening in regards to this complaint. We apologize for the inconvenience and we have removed this customer from all our Marketing list where he should never again be contacted by mail, email, or phone calls

 

Thank you

5/13/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: This company has been sending me emails for the past 8 months. This is my work email and I have called the company multiple times requesting to have any of my contact information purged from their records. Each time I am told that this will occur within 1 or 2 weeks of my call however the emails keep coming. On several of my calls I have asked to speak to supervision but was denied. I have never given permision for Life Line to send me solicitations and obviously they have not purged my personnal information as requested.

Desired Settlement: Stop contacting me and purge any personnal information that have concerning me in their system.

Business Response:

Thank you for contacting Life Line Screening in regards to this complaint. We apologize for the inconvenience that this has caused, and we will removed his name, phone number and address from our system immediately.

Thanks again and have a wonderful day

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

***** ********


4/15/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I previously purchased a screening, and, had an appointment in December, 2014, but I could not attend the screening. I was told by LifeLine Screening that I would be sent a coupon for a screening in the mail. I never received the coupon, that I was told, was mailed to me on December 29, 2014.I scheduled another appointment through they're customer service telephone number, and, I was told that they could lookup the coupon information. Then I received a harassing voice mail message from a person who identified herself as "C*****", stating that I had never paid for a screening.

Desired Settlement: Send me the coupon that they told me they had sent to me three months ago, that I never received, so that I don't have to endure they're negligent harassment.

Business Response:

Thank you for contacting Life Line Screening in regards to this complaint. We do have a coupon for screenings at no cost for her. We apologize for the misunderstanding and will be contacting her today with that coupon number so she can reschedule her screenings at no cost.

 

Thanks again

Consumer Response: I just received the gift certificate, post marked March 27, 2015.  However, I'm not sure what is the problem with the postal address, because, the address on the envelope is addressed "Care of 1341", but, I am not aware of who or what is "1341", and, I haven't given permission to have my mail directed to anyone other than myself.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

***** ****


4/14/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: My husband, ******* ****, is a bit upset over LifeLIne Screening Services. After seeing a flyer for screening services he called to set up an appointment. On March 9, 2015 he called to set up the appointment and was required to make payment in the amount of $149 and received an appointment for March 11 at 11.50am. On March 11 he went to the ***** ************** Church in ********** CT and was met by a line of others that had a similar appointment time and a greeter who handed him paperwork and asked him to review and sign the necessary paperwork. When he reviewed the papers he noticed one said you do not have to sign this form in order to receive life line screening services. And because he didn't want to be bombarded with ads/services from others he opted to not sign. When he returned the paperwork he was told he HAD to sign, he tried to explain that the paper says differently but the gentleman argued with him and said he had to sign or no service would be performed and he could not get his money back. He proceeded to leave with a copy of the consent form in question He was upset for a variety of reasons: 1. the form says you do not have to sign 2. there were quite a few elderly people there being bullied in the same manner, many paying extra money for other tests that ******* said no to because his physician does them at his annual physical 3. if services were not provided why can't he get his money back

Desired Settlement: Ina perfect world teh company would not be bullying people into testing tehy do not need and would understand the English language of teh forms required

Business Response:

Thank you for contacting Life Line Screening in regards to this complaint. On the day of this screening our team contacted the Home Office with a complaint on this situation. There was a misunderstanding on what the forms are intended for. We do have a form that is filled out for Marketing purposes which is ok for the customer to decline, which he did.

However the medical form that is used to complete and administer his tests , we do need his signature stating that he gives Life Line Screening's PERSONEL including our Reviewing physicians, permission to administer the tests and to review them. If this is not signed we cannot administer the screenings.

We sincerely apologize for the misunderstanding and we will refund his money

Thanks again for contacting us.

Business Response:

Thanks again for contacting Life Line Screening, any customer has the right to refused to sign our Marketing form. It is not required to have our screenings done. We do apologize for the mis-understandings between the customer and what our representatives was trying to explain.

 

Thanks again and have a great day

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The representative was told by ******* that the form states he did not have to sign YET the representative refused to acknowledge what he was saying and was forcing him and others to sign the marketing form.  Something needs to be done to better train representatives so that consumers do not feel like they are being bullied into signing forms or signing up for services.

******* wants something stating that representatives will be better trained and the public will not be bullied.

Regards,

******* ****




 

4/10/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Within the Life Line Screening Q & A literature, specifically the question: Q. "Are they covered by Medicare or health insurance?" Their answer: A. "Medicare and health insurance generally do not allow for coverage of vascular screenings. Insurance coverage varies from policy to policy. HOWEVER, WE WILL PROVIDE YOU WITH A DETAILED RECEIPT THAT CAN BE SUBMITTED TO YOUR INSURANCE COMPANY TO DETERMINE COVERAGE. You should also make a copy of your results to send along." The part of their answer that I have capitalized is misleading, and should be changed. There is nothing "detailed" about the receipt that they provide to you other than a listing of the test procedures, and the total amount for the entire screening for which you scheduled and paid! Without an actual ITEMIZED receipt that includes the ICD-9 and/or ICD-10 procedural codes, and a breakdown of costs per each test procedure performed and received, no health insurance that you may have will ever cover your out-of-pocket expense for the Life Line Screening! You will not be reimbursed for this medical expense, not ever! Even if you have called your health insurance ahead of time to confirm the reimbursement based on the Life Line Screening wording on their brochures. Do not believe it...this was enough to assure me, AND my health insurance people! I would not have scheduled my appointment with Life Line had I not known that I was not covered by my insurance. I am out $349.00 Hopefully, the results of my tests will be worth the monetary cost I personally incurred. Next time, I'll do the 12 minutes with my physician. **

Desired Settlement: Life Line Screening should provide me with a true itemized receipt including all IDC-9 and/or IDC-10 procedural codes that apply per listed test procedure on my receipt, inclusive of costs of each listed test procedure, not just a final total...so, I may submit this corrected itemized receipt to my health care insurance for reimbursement per our health care plan. My health care insurance provider has already confirmed that they will then reimburse me for my costs according to our health care insurance plan, if this is done. Otherwise...Life Line Screening should immediately change the wording in their brochures, and all other literature of providing their customers with a "detailed receipt", as this is misleading!

Business Response:

Thank you for contacting Life Line Screening in regards to this complaint. We do apologize for the customer's misunderstanding, there are some insurance companies that do cover preventative screening, however they will only cover it if the patient has a provisional clause in their policy stating that this kind of screening is covered.

Life Line Screening only provide screening exams that is not dependent on an authorization from a physician, it is solely up to the patient to sign up for our screenings. Therefore because of this we cannot provide any kind of coding to customers. CPT codes are provided only if tests are ordered by their physician.

Our Marketing Department is advise and will review the wording to see if there is anything they can revised to make sure this does not happen again.

Thanks again for contacting us

3/27/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I would love lifelinescreening to quit calling my house it is very annoying. They call on average of 2 times a day they ask for my wife by name when I tell them she is not here they say oh then I ask them if I could take a message they say no message . I would really love for it to stop I really appreciate your time and effort. Thank you very much

Business Response:

Thank you for contacting Life Line Screening in regards to this complaint. We do apologize for any inconvenience this has cause and will have her name removed ASAP from our mail and call back list. I have already contacted the various departments that handle these complaints.

 

 

 

Thanks and have a great day

3/11/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: My number is on the no call list. I received a Life Line Screening called my number 5 times in a row after being informed not to call me again. They indicated that they did a screening for me in 2007. Their tactics are aggressive, misleading, and unethical. This is a scam. They tried telling me that preventative health care cannot be obtained from my provider and trying to scare me into having tests performed with them. They also said my insurance would not pay for anything preventative even if my doctor ordered it.

Desired Settlement: Shut this scam artistry down.

Business Response: ******* *********
Attachments10:52 AM 

to me, ***** 
Thank you for contacting Life Line Screening in regards to this complaint. We do apologize for any inconvenience this has cause and will have her name removed ASAP from our mail and call back list.
 
We also apologize for the mis-communication in regards to preventative screening and her medical provider. She can indeed get those done at her physician’s office.
 
Thanks and have a great day

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
I have received three more phone calls since my initial complaint.  Each time, I have told the caller to remove me from their list.  They continue to bully me and insist that I DO NOT HAVE PREVENTATIVE CARE THROUGH MY INSURANCE OR MY DOCTOR.  This is not ethical.  This is not right.  I do not accept that they have removed me from their list, as I am still receiving phone calls.  I do not have a relationship with this "provider".  Yes, in 2007 I unknowingly had a screening through them.  However, I have not given them permission to contact me 8 years later.  I also certainly do not need them outright lying to me and trying to scare me out of my money.  The caller always wants to know when I had my AAA screening or my C-reactive protein....  These tests are associated with diseases with HIGH mortality rates... and basically the caller is telling me that I am going to DIE if I DON'T GET TESTS THROUGH THEM BECAUSE THERE IS NO OTHER MEANS BY WHICH I CAN GET TESTED.  They keep telling me that these tests are ultrasounds and can't be provided by my doctor or local hospital.  They also have told me repeatedly that PREVENTATIVE CARE IS NOT COVERED BY MY INSURANCE.

Regards,

******* **********

Business Response:

Please advise customer that yesterday we removed her officially from our mail and call back list. If he should receive anymore phone calls between today and going forward then she can reach out to you again, but yesterday we took care of it.

 

I am also apologizing for the Customer Service Representative that she spoke to because that should never be their approach to our customer. We will try to see if we can pull that call

 

Thanks again and have a great day

3/10/2015 Advertising/Sales Issues | Complaint Details Unavailable
3/9/2015 Problems with Product/Service | Complaint Details Unavailable
3/9/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I had a screening years ago and I did not like the way it was performed. I had not complained about it until I received offers in the mail for a new one. I called their customer service and asked to be removed from the list. It did not work and I kept receiving more offers in the mail. I called again several times, and I still receive their letters. The last one was on January 2, 2015.

Desired Settlement: I just want them to stop harassing me with their letters.

Business Response: ******* *********
Attachments11:32 AM 

to me, ***** 
Thank you for contacting Life Line Screening in regards to this complaint. We do apologize for any inconvenience this has cause and will have this name removed ASAP from our mail and call back list.
 
I am not sure what the results issue was years ago since it was not explained here, so I cannot resolved that issue right now for this customer without knowing the full details of why they were dissatisfied.
 
Thanks again for contacting us and this name will be removed ASAP
 

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

**** ****** ****

3/3/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I received a 'Life Line Screening' profile that was for another person, I can only assume that mine was also sent to the wrong person and that person now sees my previous health screening profile. This is a HIPPA violation. I also received a phone call from this organization some time back with high pressure sales pitch. I told them I was not interested at this time and they made me feel very pressured to do this, implying I could die soon if I didn't.

Desired Settlement: I want a call from the Director of Clinical Operations for Line Line Screen with an apology.

Business Response: ******, *********
Attachments11:09 AM 

to me, ***** 
Thank you for contacting Life Line Screening in regards to this complaint. We do apologize for any inconvenience this has cause and will have this name corrected and removed ASAP from our mail and call back list.
 
This should not have been a scared tactic call, but merely to remind out patients about the awareness of having preventative screening.
 
We sincerely apologize that the incorrect mailing was also received, these are rescreening letters and no specific details about a patient’s results should have been included.
 
We sincerely apologize, thanks for your time and have a great day

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

*** ********

1/13/2015 Advertising/Sales Issues | Complaint Details Unavailable
12/31/2014 Advertising/Sales Issues | Complaint Details Unavailable
12/31/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: From 730 am throughout the day we receive numerous (5-7) calls. I found the number belongs to LIFELINE which has your creditation listed, therefore I am siting my complaint the BBB.

Desired Settlement: I just want the annoying calls to STOP

Business Response: ******* ********* <****************@llsa.com>
8:09 PM

to me 
Thank you for contacting Life Line Screening in regards to this complaint, I have contacted our Marketing department and have requested that this names be immediately removed from our mail, email & call back list.
 
We sincerely apologize for the inconvenience this have caused
 
Thank you

12/31/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I'VE REPEATEDLY REQUESTED LIFE LINE SCREENING TO REMOVE ME FROM THEIR MAILING LIST -- ALL TO NO AVAIL. I'VE MOVED TWICE SINCE REGRETTABLY USING THEIR SERVICES NEARLY TEN YEARS AGO, YET THEY HAVE SOMEHOW TRACKED ME DOWN AND CONTINUE TO HARASS ME TO AGAIN SIGN UP FOR A SCREENING. THIS IS A SERIOUS INVASION OF MY PRIVACY AND EXTREMEMY ANNOYING.

Desired Settlement: REMOVE ME FROM THEIR MAILING LIST -- PERMANENTLY!

Business Response: ******* ********* <****************@llsa.com>
8:14 PM 

to me 
Thank you for contacting Life Line Screening in regards to this complaint, I have contacted our Marketing department and have requested that this name be immediately removed from our mail, email & call back list.
 
We sincerely apologize for the inconvenience this have caused and do understand that customer no longer wishes to be screened by us
 
Thank you

12/31/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On October 7, 2014m my husband and I both had medical tests completed by Life Line Screening in Osseo MN. When we got the results my cholesterol was 31 points higher than another test I had on September 13, 2014. Both were with fasting. A pharmacist said that was impossible for cholesterol to change that much in that time. It is not known which equipment was off. What we do know about Life Line Screening is that my weight was 10 pounds over what I do weigh. My husband's weight was listed by Life Line Screening at 101 pounds with a 46 inch weight so he was listed on their form to us as being underweight. In all actuality they were off on his weight by about 85 pounds and his waist is 36 inches - a difference of 10 inches. We called Life Line Screening and talked to somewhere in the call center. She was very apologetic and said someone would call us back in 72 hours. That was a couple weeks ago and no return phone call. We told her that we couldn't possibly take that report to the doctor as Life Line Screening in their advertising encourages people to do. It would be too apparent to them that this report was not accurate. She asked my real weight and my husband's real weight and waist size. They then sent us a new report in which Life Line Screening corrected the weight and inches to reflect what we said. The issue is how can we trust anything in this report. Someone took our measurements, they were transcribed into a report and Life Line Screening says all tests are looked at by a physician. None of them so the apparent discrepancies. For the other tests we had there is no way we know if they are right and we certainly can not trust this company in accurate reporting. To resolve the complaint, we want ourmoney back. The two tests were $536.00 for both of us.

Desired Settlement: We want a complete refund of our money - $536.00. Wecan't trust anything in this report to be accurate. Maybe none of it is even our report.

Business Response: ******* ********* <****************@llsa.com>
7:56 PM

to me 
Thank you for contacting Life Line Screening in regards to this complaint, we have reviewed these records and we at Life Line Screening do apologize for the transcription error on the weight that was recorded. Our screenings are reviewed by a certified physician at all times so we do stand by our results and do not see a reason for a refund for the screening exams.
 
We will however process a refund for the transcription error and we can also offer a rescreen to the patients at no cost to them.
 
Thanks again for contacting us.

12/1/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: This company has been harrassing me. The first time they called to offer me health screening, I told them I wasn't interested. They continued to call back until I blocked their number. Now they are sending me letters. I don't want anything to do with this company and I have told them I don't want their service and they continue to try to get me to do their health screening.

Desired Settlement: I want them to leave me alone.

Business Response:

Thank you for contacting Life Line Screening in regards to this complaint. We sincerely do apologize and we are immediately removing this name from our call and mail back list.

 

Thank you and have a wonderful day

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]


While I appreciate the company removing my name from their call list, I do not want to receive any further mailings from them. I would also like to know how they got my name, phone number, and mailing address and I want that information expunged from their records.

Regards,

****** *********

11/19/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: In today's mail, I found a notice of some sort sent to MY address from Life line screening. It was addressed to my husband's ex-wife. We have been married 20 years. He has been divorced from her for 22 years. She has NEVER lived in MY house. When we married my husband moved in with ME!! If they cannot do their homework any better than this perhaps they should not hand address envelopes to people who do not know them and do not want any of their services. I do NOT accept any mail for his ex-wife. I would suggest they do their research!!!!

Desired Settlement: I would like an apology and for them to remove ***** * ********* from MY ADDRESS!!!!

Business Response:

Dear BBB:

We are in receipt of the complaint from ******** *********.

We have suppressed the incorrect name in our systems and have contacted our list supplier to try to determine how this happened.

I have also personally left a voicemail for ******** ********* apologizing for this incident and providing my name and number if she would like to call me back.

Thank you very much,

****** ** ******

Global Communications Director

Life Line Screening

11/10/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: My husband and I received a Life-Line screening on Oct 2, 2014. Everything about the test was fine. My husband had an additional blood test taken. We were told to expect results in 21 days. The results of my scan came in about 14 days his arrived ln about 23 days with a note that the blood test results would be sent in a separate letter. We have not yet received those results. My real problem is that we have contacted lifeline time and time again without getting any satisfactory answer. When you call them you are put on hold for as long as 20 minutes then offered the opportunity to leave a voice-mail and when I leave a message no-one ever calls back. The only way to get a live person at this company is to select the option to make an appointment. This person promises to resolve the problem and call me back. Never does. I asked to speak to a supervisor and was assured she would call me back as soon as she got out of a meeting. Never did. I am 76 years old and this is the first time I have filed a report against a business. We are very distrustful of the validity of their testing.

Desired Settlement: We would like the $55. back that the test cost us so my husband can have it done at a place he trusts. No we do not want a coupon to have it done by Lifeline again.

Business Response:

Thank you for contacting Life Line Screening in regards to this complaint we will process this refund immediately and double check with lab to see if we have lab results and if we do, we will in fact mail those out to customer right away. Either way a refund of $55 will be processed immediately.

 

Thanks for contacting us and we sincerely apologize

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

*** *******

10/15/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I am receiving mail addressed to my deceased wife whom I divorced in 2003. She has never lived at this address or any other address in ******* or ****** County. I don't know what kind of software program Life Line Screening is running to match up an ex wife, deceased person, with my name and address but it is rude and invasive. Not to mention insensitive to her surviving family members.

Desired Settlement: I would like to be contacted by Life Line Screening with an explanation as to how they got my ******* County address. I would also like to be assured by them that there will be not further contact initiated by them after receiving their apology.

Business Response:

Thank you for contacting us in regards to this complaint we have contacted the customer and resolved this issue. These types of issues occurs at a mail list supplier level, we also advise him that his name and ex wife's name will be suppressed.

Thanks again and have a great day

10/7/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: This company has made repeated calls to our home phone ************ as well as sending us junk mail to **** * ************ **** ******* ** 45414. The person calling says "This is a medical call for ***** ********". However, ***** ******** has had nothing to do with this company within the past 10 years. We have both requested that they put us on their do-not-call do-not-mail lists but so far they have refused. The caller ID of the calling number is 800-909-4576. The persons making the call are rude and unprofessional. Using "this is a medical call" is simply dishonest ... their calls are simply telemarketing, and have nothing to with medical services. Stop calling us. Stop mailing us. Also, on the company's website at http://www.lifelinescreening.com/, they represent that BBB has given them an A+ rating. On BBB's site however, it says there is no rating. Which is it? These people are simply dishonest telemarketers. Stop calling us. Stop mailing us.

Desired Settlement: Stop calling us. Stop mailing us.

Business Response:

Thank you for contacting us, we do apologize for all the calls and mail that you have received. We have now removed your names from all our mail and call back lists to prevent any future communication. In regards to the BBB site and its rating, there must be a error on the BBB's end, and we will work with them to get the issue fixed so that our rating can be displayed once again on their website.

 

Thanks again

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I reject this response for the following reason.  In each call made by Lifeline, the caller states up front that this is a "Medical Call" invoking HIPAA privacy rules. I had previously spoken with my wife about these calls (they were coming at the rate of 3 or 4 a day) and she had told me that she had no relation with Lifeline for more than 10 years (and further that their screening were shoddily done and worthless).


When I confronted the Lifeline caller about this, he or she continued to insist that this was a "Medical Call" and they could not discuss the nature of the call with me. In fact, they were soliciting business, trying to get old (ancient?) customers to come in for some kind of screening so that Lifeline could then bill Medicare.  On each call, I asked to speak with a supervisor, only to have the Lifeline caller hang up.  I also asked to have our number put on their 'Do Not Call' list, I was told that they could only discuss that matter with ***** ******** (my wife). On one occasion, I did manage to reach a supervisor ******* *******). She also promptly invoked HIPAA privacy rules "This is a medical call" - can't discuss it with you! I told her that was not true - she was simply a telemarketer and the call had nothing to do with a "medical call" or medical privacy or anything remotely like that. She then said "Well, this call is medically related". She did not even apologize.


In fact, all of these calls were simply a "cold-call" telephone solicitations for a medical screening service so that Lifeline can bill Medicare. It is clear that Lifeline employees are carefully trained to always hide behind HIPAA privacy rules - dishonestly so. Too bad there is no punitive provision in HIPAA to punish callers falsely claiming privacy rights under the law. Shame on Medicare for dealing with dishonest telephone solicitors such as Lifeline.

Regards,

***** ********

Business Response:

Thanks for contacting us again we sincerely do apologize and we have removed all names from our call and mail list. Usually when these calls are made information from past screening sometimes is discussed where we would not be able to discuss with a family member it has to be that patient.

Once again we apologize

Have a great day

9/26/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: My wife (********) and I both had screenings with this organization in late August in ********, WI. At the time of our screenings, we paid a total of $149.00 each. The clerk who took our payments told us that we were each entitled to a refund of $25.00. After contacting the business on both September 17th and again today (September 22nd) we were told that there was no reason for a refund and thus we wouldn't be getting one. I asked them to contact the person who had told us we'd get a refund and they responded by saying they couldn't tell who that might have been. We didn't initiate any discussion of a refund. It all came from their employee and now they're refusing to honor her statement. This is just wrong.

Desired Settlement: Total refund of $50.00 ($25.00 x 2) plus an apology.

Business Response:

Thank you for contacting Life Line Screening in regards to this complaint. We do apologize for this customer misunderstanding but both customers called in to schedule a screening for 5 ultrasound screenings at a cost of $149, However, during the call one of the 5 tests was canceled (the abdominal aortic aneurysm) and was replaced with the kidney disease test along with a $9 discount on the screening.

 

The customer pre-paid the $149 before the screening and we sent them each a receipt by email showing the screening was paid in full. Also at the site on the day of the screening we do provide a receipt at the site. If the customer does have a receipt showing $25 is due for each of them we would be more then happy to assist with honoring the refund as soon as a copy is faxed to us at 1-888-897-9153. Neither customer is due a refund at this time as the correct amount was paid. Customer did call in to our contact center and this was explained to them as well.

 

Thanks and have a great day




From: ******* ********* *****************@llsa.com>
Date: Tue, Sep 23, 2014 at 1:57 PM
Subject: ******* ******** You have a new message from the BBB serving Greater Cleveland regarding complaint #********.
To: "info@cleveland.bbb.org" <info@cleveland.bbb.org>
Cc: "******* ********** *****************@llsa.com>


Please note that I did review our records some more and even though a refund was not due, our techs did tell the patients they should be getting a refund so we are honoring that request and a credit of $25.00 each was issued

 

Thanks again and please confirm receipt of this email. I could not submit through online systems because I had already provided a response

 

********* ******

Results Processing Team

6150 Oak Tree Blvd Suite 200

Independence OH 44131

*******@llsa.com

216-339-2229

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

******* *********

9/9/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Recieved letter from Life Screening advising I had not had screening since 8-24-2014 & offerem me a $149.00 (5 screenings) for $99.00, Priority Code ********. I went on line and filled etire application & put in my Credit Card and all appeared to be OK; however, I received email from Life Screening saying "Appointment is waiting o be completed". I could not find one thing wrong, so for 2 days called and explained but noone would return my call so on 3rd day I called and pushed option 1 (to schedule) spoke to ****** who cold not find anything & ask me to call Credit Card Company to see if C Card went through. Checked C Card Company & no record. Called Life Screening back and poke to ******* who Ask questions and said only quilified for 3 screenings and cost would be $149.00. I explained this is not what my letter said and I did inded have some problems and anyway the letter said $99.00. Nothing doing price was $149.00!!!!!. This should be illegle to send out information like and I will never use Life Line again for a letter (in my opinion) was only lies. I do have copies of everything if needed. Thanks, ******* *** ******---********* NC-----************

Desired Settlement: Would like to know why they would send letters out like this (LIES) and tell me why the application did not go through even though everything was filled out correctly and clearly showed I would get the 5 items for $99.00 and instead I received email forcing me to call them and left message 2 different days to call me and noone ever called and when I went to a different option on 3rd day (For new application)and was advised I would only get 3 items for $149.00. I sincerely believe this was froud

Business Response:

Thank you for contacting Life Line Screening in regards to this complaint , we just contacted customer and schedule her appointment at $99.00. While she was registering online her payment did not go through so no appointment was saved. This is now resolved

Thanks again

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

******* ******

9/5/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I had to cancel for personal reasons and was denied a refund of $283.00 by a very rude lady.I am a retired federal employee and a 4-year honorably discharged Coast Guard Veteran.I wish for my credit card to be credited back my $283.00 ASAPJohn *****

Desired Settlement: Credited back to my Credit Card

Business Response:

Thank you for contacting us, Customer called in on July 31st stating they had canceled there appointment by email for July 30th. We did review our e-mails which the customer canceled on July 30th at 9:36 PM. He was then called and informed the appointment was not canceled with at least 2 days notice so a gift card will be issued.

Prior to his appointment we had emailed him our cancellation policy and also told him during the time of scheduling when the appointment was made on June 21st.

 

We do understand things come up which is why we offer a very fair and honest refund policy where they can reschedule at any time as the gift card does not expire. They may also give the gift card to any friend or relative for a future Life Line Screening.

 

Thank you

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.   Why did they send me a reminder of appointment  one day before instead of two or three to which I would have cancelled at that time?   Sounds pretty convenient for them and smacks of an unprofessional and deceitful practice to keep monies.  I cancelled soon as they sent me an email.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

******* *****

Business Response:

Thank you for contacting us , we have already cancelled this customer's gift card, and a refund him on 8/18. We appreciate all his comments but there is really nothing else we can do for this customer

Thanks again for contacting us

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

 

******* *****

9/4/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Life Screening charged me $55. For what they said was a "liver injury screening". And $29. For what they said was "chronic kidney disease screening".When I called to complain that they had charged me for tests they had not done, they said that the finger stick blood tests were what they two tests referred to.This is a total misrepresentation of what these simple blood tests can reveal. I want to register my displeasure at the false advertising and the over priced blood tests.

Desired Settlement: They must be required to accurately label and describe the tests that they do.

Business Response:

Thank you for contacting Life Line Screening is regards to this complaint. This customer schedule for lab tests which was performed by our techs and results were mailed to her as promised. I am sorry for her confusion but those tests are blood tests and that's the way they are performed at Life Line Screening. If for any reason she was not aware that the finger prick were for lab testing then please let us know.

Thanks again and we do apologize for any confusion she might have had.

9/2/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Continuous solicitation for services for a family member that has been deceased over 2 years. I have not been able to get the name removed from their mailing list. This causes significant grief issues with family members when we receive this mail.

Desired Settlement: PERMANENTLY REMOVE********* * *********** ***** ***** *** ********** ** **********from any and all mailing lists. She is DECEASED. The mail received by her 77 year old widower causes substantial grief issues every time it is received. I would strongly recommend that the advertiser validate their lists and remove deceased persons so as not to inflict pain and suffering on survivors just so they can make a buck! Removal requests should be immediate, not 4-6 weeks / read 'never'!

Business Response:

Thank you for contacting Life Line Screening in regards to this complaint. We are in the process now of having this name and address completely removed from all our mail and call back lists immediately.

We apologize for any inconvenience

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

******* ******

8/29/2014 Problems with Product/Service | Complaint Details Unavailable
8/19/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Life Line Screening keeps mailing me their offer for a screening in my city. I wonder how they can't discern that I don't want their screening from my previous failures to "You must call 1-888-787-9018 to register."I couldn't find anything in the material they sent me as to how to be removed from their mail list. I couldn't find any removal information on their website (www.lifelinescreening.com) either.I didn't phone them to see how to get off their mailing list because I didn't want to suffer the outrageous head pain that would result from talking to them on the phone due to my brain cancer.Seems to me that if they met "all accreditation standards in trust and integrity by the BBB," even people with brain cancer should be able to figure out how to get off their mailing list.I've already had the same screenings Life Line Screening offers and more as ordered by my doctor.Please email me how to get off their list.Thanks

Desired Settlement: My name, address and all other contact information be removed from Life Line Screening's mail, e-mail, phone and any other contact list. Further, that Life Line Screening, its agents, employees, family, friends, whomever not disclose my contact information to any person or entity.

Business Response:

Thank you for contacting Life Line Screening in regards to this complaint. We apologize for the inconvenience and will have this name and address removed immediately from our database.

Thank you

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Thank you for your assistance.

Greatfully,

*** *******

8/19/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: My husband and I participated in the Life Line Screening on March 06, 2014 at ******* ******* ****** in Marion, VA. We paid for our screening and I paid for two additional tests and my husband paid for one additional test. We were told that we would hear from these tests via LabCorp and probably before we heard from them. We have not heard from LabCorp, but we have heard from Life Line. I have called Life Line two times and each time we have received additional reports from them and not Lab Corp. life Line took our money, so I feel they are responsible. We would like to have our money refunded for these tests. I paid an additional amount for thyroid screening and C-reactive protein ADX and my husband ******* paid an additional amount for C-Reactive protein ADX. The amount is stated on my complaint. It was not itemized. Our transaction numbers are: *************, *******s is: *************. It has been five months. I fell like we have definitely given them an ample amount of time to respond to our request.Thank you very much for your help.****** **********

Desired Settlement: The amount we paid them.

Business Response:

Thank you for contacting Life Line Screening all lab tests will be refunded

 

Thank you

8/19/2014 Problems with Product/Service | Complaint Details Unavailable
8/14/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I went to Life Line screening June 30th 2014 for testing and paid an additional $55 for the cardiovascular screening. I got the results for the original package ($149) but not for the cardiovascular. I called after 3 weeks and was told the cardiovascular results were coming. Six weeks later,today I called and asked for a refund of the $55 since I still do not have the results. I was told all they would refund was $20!They did refund $20 but I want a full refund of the $55. I think this is very unprofessional of them, the error was their fault in not providing test results and then only refunding a part of the fee!Thank you for your help. **** * ******

Desired Settlement: A full refund of the $55 I paid for additional testing

Business Response:

Thank you for contacting Life Line Screening in regards to this complaint. We have given this customer a $20 refund as a courtesy. He did not received his CRP results in a timely manner but we do have them and he should have received them by now. If he did not we will Fed Ex them to him so we can have a tracking delivery receipt when they are delivered.

Thanks again

8/12/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On August 1, 2014 I went for a life line screening. When a technician was scanning my stomach area, he pressed so hard that I had to tighten my muscles because of the pain. He had to ask another tech for advice on how to find the artery he was looking for. When I asked about the pain, I was told "we are just technicians, not doctors" (true enough) and that I had gas. I had not eaten since the day before as instructed. I was almost afraid they were going to break a rib. It didn't seem like it should have hurt so much. They were not alert to my facial expressions of pain. Isn't it possible that pain may be a signal something else is wrong with the patient and they should be referred to a doctor? It will be a few weeks before I get my test results. I hope the pain was worth it.

Desired Settlement: Let the technicians at the Seattle Revival Center site on August 1, 2014 know they should be more observant of patients' facial expressions and listen more to patients' complaints of discomfort and be more considerate of senior citizens being tested. Maybe a real doctor should be at these sites for emergencies. I know, higher prices. Sigh.

Business Response:

Thank you for contacting Life Line screening in regards to this complaint. We sincerely apologize and will alert the technicians. Please be advised that it is the policy of LLSA to notified customers on site if there is a critical emergency. They are sent from the site immediately. The fact that he was not referred means that it not a emergency that day.

I will have results expedited thanks again for contacting us

8/6/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I had been receiving Life Line screenings packages for a couple years for Carotid Artery Disease, Atrial Fibrillation, Abdominal Aortic Aneurysm, and Peripheral Arterial Disease. I share the information with my doctor and feel that it is worthwhile. I trusted this company to recommend useful tests based on this experience. Then I got a brochure for "6 for Life Health Assessment" to determine risk factors for developing 6 chronic conditions: Coronary Heart Disease, Stroke, Congestive Heart Failure, Type 2 Diabetes, Chronic Obstructive Pulmonary Disease and Lung Cancer. Although I get my cholesterol and blood sugar checked at my annual physical, I thought it was worth while to check for these other conditions, and assumed the testing would be similar to the thoroughness of my previous experience with Life Line - since that also identifies risk factors. However, most of the results are based on a questionnaire about family history and cholesterol results. I was given no information that I did not already know, and this was useless to me. When I called Life Line, I was told it was an assessment and I should have known that it is different than a screening.

Desired Settlement: I am requesting a refund of the $79 and suggest that they are more transparent in their advertising.

Business Response:

Thank you for contacting Life Line Screening in regards to this complaint. We thank her for being a returning customer. The risk assessment test was not only information in regards to he family history, it included a series of Lipid and Glucose blood tests which cost $60, and the questionnaire section is $19.00. We can definitely refund her the questionnaire section of this test.

 

Thanks and please let me know

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I appreciate the offer of $19, but I spent $79 for tests that were unnecessary to me.  I ask that they give me a full refund and accept the loss.  I think they should advertise this "assessment" as cholesterol and glucose screening, and in addition a questionnaire will be utilized to predict risk factors for the following: COPD, Lung cancer, etc."  This would be full transparency and an ethical way to describe what is involved for those of us who do not understand the difference between an assessment and a screening.  By stating the assessment involves a blood test that includes ..."cholesterol... glucose...and more",  I assumed the and more referred to ways to determine other risk factors - not just based on a questionnaire.  I do question the integrity of this organization, what they are marketing to the public, and the A+ rating with the BBB.  By giving me a refund and evaluating the way they promote this product would be satisfactory.

Regards,

***** ******

Business Response:

Thank you for contacting Life Line Screening we did refund her as a c courtesy, but please have her review this link.http://www.lifelinescreening.com/What-We-Do/What-We-Screen-For/6-for-Life

 

Thank you

8/6/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Advertising on the lifelinescreening.com is extremely misleading in regards to what each package includes; in this instance, my complaint is in regards to CRP screening, which the web site implies is included with the package I purchased. Here is the process I followed:1. Visit www.lifelinescreening.com 2. Enter my zip code (17603) in the Personalize Your Screening Program section. 3. Choose one of the locations and times, then click Save and Continue. 4. On the "Stroke, Vascular, Heart Rhythm with Osteoporosis" package, underneath the heading "Screenings included with this package", there is a clickable link called "Stroke/Carotid Artery Disease" which describes this portion of the package I purchased. 5. When I click on the "Stroke/Carotid Artery Disease" link, I am taken to the following location: http://www.lifelinescreening.com/What-We-Do/What-We-Screen-For/Carotid-Artery-Disease 6. At the above link, there is an explanation of the Stroke/Carotid Artery Disease screenings that are included with the package, and one of the five listed is C-reactive Protein Screening. There is nothing whatsoever indicating that this is an optional add-on to the package, or an extra fee. Because in #4 above, the "Stroke/Carotid Artery Disease" link is directly underneath "Screenings included with this package", when I click on the "Stroke/Carotid Artery Disease" link, whatever is shown on the linked page must be included with my package unless there is an exception noted, and there is no indication anywhere that CRP is an extra charge and not part of the package I purchased.

Desired Settlement: I am requesting a refund of the $55 extra that I was charged for the CRP test, and urge them to modify their web site to indicate which of the tests are an extra charge, and which are actually included in the package, as there is no possible way anybody who clicks on the "Stroke/Carotid Artery Disease" link under the heading "Screenings included with this package" will know that anything listed is optional and not part of the package they purchased.

Business Response:

Thank you for contacting Life Line Screening in regards to this complaint this customer has called in to us a couple of times and admitted that she mis-read our information. There is nowhere on our website we indicated that the CRP was included or any other lab was included in her price amount.

 

We do apologize but we will not be able to honor a dollar refund amount but we will send her a comp certificate for the CRP tests and she can call in and schedule an appointment for it or we can call her and schedule her for that test at no charge

 

Once again we apologize for the mix up

 

Thanks again

Consumer Response:

This is a completely unprofessional response to a serious complaint. Firstly, they refer to me as “she” in the reply, yet I am a man, not a woman, which is obvious by my name, and this alone shows how much time Lifeline Screening spent reviewing my complaint and history. Then, they outright lie, claiming I admitted to them that I misread information on their web site, which is completely false! Why would I file a detailed complaint with the BBB if I admitted I was in error? Before contacting the BBB, I called Lifeline Screening directly to try and resolve this situation, but they would not help, claiming that the CRP test was not included and ignoring the fact that their web site ordering system implies the opposite, so I came to the BBB. As I indicated in my original letter, when placing an order for tests on the Lifeline Screening web site, there is a link as part of the order itself that takes the buyer to a description of the services included with the purchase, and CRP is listed and described!
 
There is nothing anywhere that indicates the CRP test is optional, as it’s part of the description that is linked to the order itself (see my original complaint). Because of this, there is no way for a customer to know that CRP is an extra charge, since nowhere is this stated, but rather the opposite is implied. Then, on testing day, suddenly the receptionist tries to up-sell an unsuspecting customer to CRP for $55 extra, when the order itself (when placed online) has a clickable link to CRP as one of the screening tests performed.
 
I’m asking that someone who is competent contact me so we can actually go through the ordering process and I can show how the web site is providing misleading information. Maybe the idea is that since most customers are older, Lifeline Screening can take advantage of them by claiming they misread or misunderstood, and they’ll just accept this as an answer? I am 40, intelligent enough to know that my complaint is valid, and I want a satisfactory resolution before I forward this to the Attorney General.

Business Response:

Thank you for contacting us , this customer has been refunded and all gift cards has been cancelled

 

Thank you

7/25/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I went for a lifeline screening on June 24th. Paid. $283.00,was told test would take 60/90 min ... I was out in 15 min. Also told I would get a copy of test results & then one would be mailed. I received neither.. I called the 18003937531, was told results were mailed on July 9th.. She could give me no other info.. This is outrageous .. Now I question the legitimacy of the test &all behavior or lack of.. I would like to be reimbursed, I feel a scam & allot of money to throw down the drain.. Very unprofessional .. I would appreciate any help.. Thank You.. ****** ****** *********

Desired Settlement: Credit card credited..

Business Response:

Thank you for contacting Life Line Screening in regards to this complaint. Please be advised that because of HIPAA we cannot give the patient results information over the phone unless they have a copy in their hand and need some explanation or clarification. This patient called in yesterday to us and we explained to her that her results were mailed on 07/11/2014 and to allow for delivery from post office. We also requested a 2nd copy to be sent to her just in case there was delivery issues with the post office. If customer does not receive results within 7-10 days then by all means please have her call back and we will handle from there. We also have an email delivery option where we can send her results today by email.

 

Thanks and have a great day

7/25/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I prepaid on-line over $200 for a screening session. Their website promises 90 minutes or less to do this screening. I showed up for the screening, and they said it could be over 90 minutes. I didn't have over 90 minutes to spend there, so I left with no services performed. When I phoned their Customer Service Department, I was told that because I did not cancel my appointment two days or more before the appointment date, I couldn't have my money back. I argued with them for over an hour, but they would not budge. They said it was in their records that I was a "no show". I was NOT a "no-show". They refused to give me my money back even though they did not perform the screenings. I said how could I cancel two days before when I don't have a crystal ball to tell me that they were going to lie on the website and tell me that it would be over 90 minutes? They were thick-headed. They didn't care that I said I would report them. They basically called me a liar and said they had no record that I showed up, so it was my word against some technician's word and guess what, they decided that I was a liar so they could keep my money. Very poor attitude, uncaring bunch of money grubbers, stay away from them.

Desired Settlement: Refund.

Business Response:

Thank you for contacting Life Line Screening our records show that this patient was refunded on 07/15/2014

 

Thanks again

7/21/2014 Problems with Product/Service
7/11/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I have tried several ways of communicating with Life Line Screening that I am not interested in any of their products and services. I have asked them to STOP SENDING ME SOLICITATIONS at least five times, including through a nationally-known Mail Preference Service! They have not replied to any of the requests - I am still receiving solicitations from them!

Desired Settlement: Remove my name (shown as; ****** * ****** on the mailings) from all of their mailing lists. I simply want them out of my life!!

Business Response:

Thank you for contacting Life Line Screening in regards to this complaint. I have already gone ahead and submit this request to our Marketing department to have this name & address permanently removed from our database. Once again we do apologize and have a wonderful day

 

Thanks

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

****** ******

7/11/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have tried for ten years to get off of the Life Line Screening mailing list. I have called and been assured, more than once, that my name has been removed. I have posted to their Facebook page looking for help to get off of their mailing list. They responded to my post suggesting I fill out their form online, and that it might take "several weeks to fully purge" my name from their records. I thanked them kindly and followed their link and instructions. Yesterday I received another mailing from them. Like many others, it says "final screening notice" on the outside of the envelope. I've seen enough of these to know it really is not. If a business cannot follow through with someone's request, it borders on harassment, especially after all of these years. Maybe by bringing this to the Better Business Bureau something can finally be done.

Desired Settlement: A letter from Life Line Screening confirming beyond all doubt that my name and address have been fully purged from their records and that they will NEVER contact me or anyone at my home again. Thank you, Cleveland BBB!!!

Business Response:

Thank you for contacting Life Line Screening I have sent this over to the Marketing department for immediate actions. We will also send a letter to customer confirming that her name has been removed and she should no longer receive any mailings from us. We do apologize for all the inconvenience.

Thanks again

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Thank you so much for your assistance in this matter. It is very much appreciated!

Regards,

****** ********

7/1/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Long-time customer of Life Line Screening. While making the appointment I asked if there was any problem in cancelling. I was told no. Due to other medical issues I had to cancel. It was more than a day before the appointment BUT less than the 48 hours to receive a refund. I was not told this ahead of time. I have contacted customer service twice and landed in the voicemail of a supervisor. No response! I do not want a gift card for a future screening. I received no services. I would like my money refunded. Thank you.

Desired Settlement: I just want a refund. They did not perform a service and should not be allowed to keep my money!

Business Response:

Thank you for contacting Life Line Screening in regards to this complaint, we have  refunded this participant her total amount. We thank her for being a continued customer at Life Line Screening and hope to see her again soon.

Thank you

7/1/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: We received a non solicited piece of junk mail from Life Line Screening today. It was addressed to ***** * ******** at our PO Box.First, there is no ***** * ********. My wife's mother, ***** ******** DIED in 2000. This was long before we had our PO BOX. This type of sloppy, junk mail is inexcusable. Thank you to this heartless company for sending mail to a non existent person, but for using part of a name of my mother in law. It may not seem like a big deal to a corporation, but my wife was very close to her mom and does not need this kind of garbage.

Desired Settlement: Quit sending unsolicited junk mail.

Business Response:

Thank you for contacting Life Line Screening in regards to this complaint. We sincerely apologize for sending these mailings and we have removed both names from not only our mail list but also our call list.

Have a great Monday

6/30/2014 Problems with Product/Service | Complaint Details Unavailable
6/28/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I had basic five-test screening package on may 7 2014 in Vancouver WA. I have the following complaints:1. Life Line promised that the appointment would take 60-90 minutes. It took 120, for maybe 20 minutes worth of work. Even 90 would have been ridiculous.2. Immediately after i was finally taken, i heard others in the waiting area being told that appointments were taking two hours, & that they could have a refund, but i was not offered that.3. Osteoporosis heal test accuracy is dubious, & as a man i have little chance of ever getting osteoporosis. I realize i could have opted out, but it was part of the package, which isn't appropriate for men.4. When i received my results, i saw that the envelope was delivered to the wrong address, which means that a stranger could have read my results, or tossed them away. Instead, the recipient returned the mail to the post office, which figured out where i really live.5. Results included information that i am "obese", even tho i did not have, or ask for, a test for obesity, but simply gave my height & weight when asked. Problem is that i'm a weight-lifter, & my body composition does not fit the nonsensical scale that many health professionals use. Muscle weighs more than fat, & is contractile. My blood pressure is excellent, what it was in college. My bodyfat composition when last measured by bio-impedance was 12%, +/-3%, which is very good for my age & build.6. With the incorrect classification of me as "obese", i now question all results given to me.7. I called their customer service about the foregoing issues, & have not been called back.

Desired Settlement: Because of ALL the above facts, refund is indicated.

Business Response:

Thank you for contacting life line screening in regards to this complaint. We do apologize for the inconvenience of the wait time, but Life Line Screening does not offer refunds at the site unless they were not able to perform the services that should have been rendered.

 

As far as the BMI test Life Line Screening provides that additional information to all our customer at no cost to them This is where we use the customer’s height & weight to determine the BMI this is the standard procedures for performing this test. Males & females do get osteoporosis but as a courtesy for all his dissatisfaction we will refund $20 for his osteoporosis test.

 

Thanks again for contacting us

Business Response:

Thank you for contacting Life Line Screening the word obese does not affect his other results that just for his BMI screening. We can remove that BMI calculation and resend his results if that is what he is recommending but because of his height & weight he will always be classified as obese in a BMI screening. The vascular screenings we are checking for plaque build up in the arteries.

Thank you

Consumer Response: Every message from them adds more to their insults. Of course i know what the other tests are for! And i also know that the bmi chart is nonsense. Yes they should resend my results without the unprofessional & unscientific bmi garbage.

Business Response:

Thanks for contacting Life Line we will resend without BMI

 

Thanks

6/24/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I did receive the packet of info I requested. Seems weird that the person who called me regarding the April 25 email said they cannot send out the info about what is in the package until after we schedule an appointment and buy the package!!!!!! On the info below it says the price is $224. When the hard sell sales person called he said it would be $130 less some possible discount. Now the new info says the price is $125. I have no idea what the price is!!!!!!! I do think there is value to your service but the hard sell sales tactics, and the deceptive pricing policy has turned me off to your service. My wife was so upset with the hard sell approach at our appt last year that she said she would never go back. Please make sure that if this appt is somehow scheduled without our input that it is cancelled. And if it was not confirmed then please make sure it is not registered. I am copying BBB because this does not seem like a professional business practice. ***** ******** ************* ************ On Fri, Apr 25, 2014 at 11:34 AM, ***** ******* <*************> wrote: I don't know what appt you are confirming. But my wife got one of these as well. It's hard to think this is a legitimate business with these hard ball, deceptive practices. On the phone I was told the cost would be $139 with some discount. I told that hard sell person that I would respond when I saw the info in writing, and said I would not agree to an appt based on a hard sell sales pitch. Sure enough that was deceptive info he gave me. And the implication in this email is that I agreed to an appointment AND I DID NOT. And my wife didn't even talk to a hard sell sales person and she got an appt confirmation. May be time to involve BBB and/or state consumer protection. Makes me wonder if the whole procedure is a hoax.</*************>

Desired Settlement: Unspecified

Business Response:

Thank you for contacting Life Line Screening in regards to this complaint we do apologize for all the mix up with pricing. Please be advise that Life Line Screening is a reputable company and  when issues arises we do everything in our power to correct it. We did remove him from our mail list and all future contacts

 

Once we apologize for the mix up

 

Thanks

 

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

We have been doing the screening for several years and think there is some value to their screening.  But each year their sales tactics become more aggressive and their pricing more deceptive. This was not just a one time mixup, this is their standard MO.  On June 6 my wife and I both got reminder post cards for an appointment for today right now that we never made. 

It seems interesting their public relations person has such atrocious grammar.

You can consider my complaint closed but that does not mean that I think that their business practices are professional or acceptable.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

***** ********

Consumer Response: From: ***** ******* ***************
Date: Sun, Jun 15, 2014 at 12:05 PM
Subject: Re: Life Line Screening Appointment Reminder for *****
To: Life Line Screening <reply@lifelinescreeningemail.com>, info@cleveland.bbb.org


On June 12 at 4:57 PM we received a voice mail from Mason as a reminder that my wife and I have an appointment Monday June 16 at 10:25 and 10:35 AM, with another phone call on Saturday June 14 with the same info.  We HAVE NOT made any such appointment, and were never even contacted about setting put this appointment.  Then we both received the post card as attached as a reminder about the appointment we DID NOT make.  
 
Per our complaint to the BBB, case # ******** someone from Life Line Screening assured BBB that we had been removed from your database.  Then the same day Life Line is contacting us about appointments we never made with the followup voice mail and post cards for appointments we have not made.
 
Please respond that we will not be charged for this false appointment, or the false appointment on June 12.  And that you will honor your commitment to remove our names from your database and will not randomly decide to schedule appointments for us without any participation from us.

Business Response:

Thank you for contacting Life Line Screening in regards to this complaint. Please ask Mr. ******** to disregard the email confirmation if it was just received I verified this morning that his appointment is now cancelled in our system and his name and mailing address removed from our database

Thank you

6/21/2014 Advertising/Sales Issues | Complaint Details Unavailable
6/19/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I made two appts for me and my wife My account was debited 2x $149.00: 06/09/2014 Electronic Debit Line Line Screen TELEPHONE -$149.00 06/09/2014 Electronic Debit Line Line Screen TELEPHONE -$149.00The ad says immediate refund on cancellation - a lie.I called to cancel my wife's appt - they said as I paid with echeck, they won't see the credit for 2 weeks and so the refund won't happen for 3 weeks - I pay a host of bills with e-check and they see the credit in 3 days max. This is just a way to hold on to money - So I cancelled both appt and asked my bank to dispute the two payments.

Desired Settlement: I want our refund this week as they were paid yesterday There is no reason to hold on to client's money for three weeks.

Business Response:

Thank you for contacting Life Line Screening in regards to this complaint. It is the policy of Life Line Screening to hold checks for 21 days to assure that it clears the participant bank before we can process any refunds. This customer can go ahead with a stop payment but its because of cases like these why we have to hold to make sure check clears before we can refund. We could possibly refund someone and then their checks come back as insufficient funds.

We do apologize but it is our policy

Thanks again for contacting us

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Attached is the letter from Huntington stating that they have been paid $149 x 2.  This response is simply not acceptable.  Line Line is simply holding on to the money in order to make the float for 30 days.    We cannot afford to wait the period of their policy.  I demand that you please force the issue with them.  Perhaps they should not enjoy your BBB sanctions!  My next call will be to the Attorney General of Ohio.  Please call me at *** *** **** 

Regards,

*** *****

Business Response:

Thank you for contacting Life Line Screening , the check was sent via Fed Ex and delivered on 6/18/2014. Tracking#**************

Thanks again for contacting us

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  The checks arrived as advertized.

In the future, rather than losing two clients over this issue, it would have been better, in my humble opinion, to have a manager come to the phone and discuss a resolution with me instead of hiding behind a telemarketer saying that they are in closed door meetings all day long.

Further, the website, the mailers and the telemarketers need to state a CLEAR POLICY, rather than states that "at cancellation, refunds are immediate"!

Just my thoughts, but what do I know, right?

BBB, thank you for your assistance.

Regards,

*** *****

6/19/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I have tried to get my phone number removed from receiving phone calls. I want them to stop phoning (405) ********. Stop harassing me with phone calls every day

Desired Settlement: leave me alone. I filed a complaint with the FTC because I have attempted to tell you to stop phoning; difficult when it's a recorded message or no one there. STOP PHONING

Business Response:

Thank you for contacting Life Line Screening in regards to this complaint. I have spoken to our Marketing department and they have assured me that they will remove his phone number and address from our database immediately.

 

We do apologize for these phone calls and sincerely hope he will never be bothered again

 

Thanks again for understanding

 

6/18/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Well how would I know. I contracted for medical services that included a health analysis with test results. I cannot get the medical analysis to be provided to my physician

Desired Settlement: I want all the medical information of the ultrasound, bloodwork and neurology or my $204.00 back

Business Response:

Thank you for contacting Life Line Screening we do sincerely apologize that Miss ****** have not received her results as of today. I am having those results expedited to her by Fed Ex she should have them by Monday of next week.

 

Thank you

6/16/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: ***SCHEDULING PROBLEMS***On 09/09/13 I scheduled and paid $356 for a medical screening which was to occur about a month later. In a few days I received a confirmation email and my first name was spelled wrong. I called them and corrected it. A few days later I received another confirmation email and my name was still spelled wrong. I called a second time to correct my name. In a few days I received another confirmation email and this time my name was correct. On my scheduled date I arrived on time with a copy of my email confirming my appointment and the fact that I had paid for it. The check-in person told me I did not have an appointment. She got on the phone and an hour later she finally had me scheduled and they did the tests. Several days later I got an email telling me that I had an appointment in several weeks at a different location. I called and told them I had already been tested, but they continued to email me of my "new" appointment. I kept getting these reminders even after they sent me the test results.***INACCURATE TEST RESULTS***The test results they sent me were either inaccurate or for another person. I called them and told them of 5 results that did not apply to me. They said I was at risk for lung cancer because I am a heavy smoker, yet I have never smoked. They said I needed to exercise more and yet I go to the gym 7 days a week. They send me a second set of test results, correcting the errors I told them about, but still having other errors. They send me a third set and I still don't know if they are correct.***REFUSAL TO REFUND***They sent me a $356 gift card for another screening. I want my money back. They sent me three different reports and I have no faith that any of them are correct. I last contacted them a month ago and they have not responded.

Desired Settlement: I paid them to test me and provide me with the results. They tested me and then send me three different reports; two of which I know are incorrect and a third which may or may not be correct. I do not want to spend my time having another screening by a company that has demonstrated its incompetence. I want my money refunded.

Business Response:

Thank you for contacting Life Line Screening in regards to this complaint, we will cancel the gift card and refund her total amount as a courtesy for all the misunderstandings

 

Thanks again

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will not consider the matter closed until I receive the reimbursement that they have promised me.

Regards,

***** ******

6/11/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: The date of my last screening was October 20,2009. I have asked on numerous answered telephone calls from the company to drop me from their contact data. They still continue to send me letters about upcoming locations of screenings,etc. I have an MD and take two physicals a year. Please tell Life Line Screening to stop contacting me. Thanks!! Why do they not have an opt out provision on their web site or telephone menu?

Desired Settlement: Contact Life Line Screening with this info provided via letter or telephone and have them confirm in writing that they dropped my name from their notifications via mail or telephone. Then, send me a copy of the letter confirming that my name has been dropped.

Business Response:

Thank you for contacting Life Line Screening in regards to this complaint, He was entered into our system on 10/5/2009 but was never opted out.  We have gone ahead and opted him out and will send his information to direct mail company  and ask them to remove him from the mailing list ASAP.

 

He will possible receive one more mailing but he should not receive any more after that

 

Once again we do apologize

 

Thanks

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

****** *****

6/4/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I would like to complain about the BBB Rating of A+ on the Lifeline Screening Co. When I called to make an appt for my mother the person on the phone said my mother needed the ADDITIONAL screenings as prescribed by Dr.M? and it would cost 218??, now, instead of the original cost. I told her I ONLY wanted the listed screening and would end the call if she continued selling me on the other tests. She made sure that you the BBB endorsed the recomendations for All of thier Tests. And that they were needed at the time of the appt. I felt like I was in some "Readers Digest" pressure sell. Is this what the BBB wants thier Logo on. While older persons are concerned about health issues, it looks like LifeLine is using scare tactics, high pressure, and the BBB to confuse and pressure them into taking on more than they were originally presented. Is that "Bait and Switch"????? I woukd be ashamed to have my logo emblazed on this propaganda, while many see you as a symbol of quality, someone they can trust. LifeLine is using you and your Logo to sucker peopkle into thinking that this company has thier best interest at heart.

Desired Settlement: Remove your Logo!!!!!!!!!Call yourself and see how they switch and change the price. and when you ask to stick to the plan you were sent in the mail, see how they pressure you.Is that what the BBB stands for. Sounds like someone might be getting a kickback?

Business Response:

Life Line Screening offers preventive health screenings in an affordable, convenient manner. We have done so for many years and served millions of clients with accuracy and great customer service, both in our call center and in the field delivering screenings. This has led to an A+ BBB rating, and it is fairly earned. 

We do, apologize, however, if your experience on the phone was not up to our usual standards. Our focus is on educating our callers about the full suite of services we offer, why we offer them, and how much they cost, transparently.  The purpose is to inform and enlighten, but not to scare or pressure. We are truly apologetic if that was the perception or experience.

If Ms. ****** or her mother would like to try us again, we would be happy to help arrange a complimentary screening.  Please private message our Communications Director, ****** ******, at *************@llsa.com. We are certain the experience will be more pleasurable and will assuage her of our quality and credibility.  Thank you

4/16/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Sirs:I have received an unsolicited letter from Life Line Screening. They ask: "What would your doctor say...if he/she could actually see INSIDE your arteries?" (First of all, if they want to know, they should ask my doctor, not me. He doesn't let me speak for him professionally...) More to the point, this question implies that Life Line Screening has some new, wonderful technology that would amaze my doctor. Yet later in the later, Life Line Screening states: "These are the same screenings that your doctor could order for you, but they will not typically be paid for by insurance..." Thus, the implication is that procedure isn't new nor a surprise to my doctor. My guess is that insurance won't pay for it likely because there isn't a good correlation between a non-need based screenings and prevention. So the only conclusion I am left to draw is that Life Line Screening is trying to excite the public by falsely implying they have a new, innovative procedure and simultaneously frighten us into opting for a screening that our own doctors would not recommend. In my opinion, this is a dishonest attempt to manipulate the public. If Life Line Screening's techniques were so effective, one presumes they wouldn't need to resort to verbal trickery. Life Line Screening boldly claims that they have a BBB A+ rating.

Desired Settlement: I would like Life Line Screening to stop using seemingly inflammatory and misleading verbiage in their solicitations.

Business Response:

Dear Mr. ******:

In response to your BBB complaint, we have opted you out of any further mailings. Please be aware that this process may take a few weeks to filter all the way through the system. 

The mailings we send are designed to explain that the ultrasound technology that we use can visualize the inside of your arteries and help determine whether or not the blood flow is impeded, which would indicate levels of plaque build-up that could possibly lead to stroke, or another cardiovascular event.  Your primary care doctor cannot do these tests, and cannot see inside of your arteries. He or she must rely on physical examination and does not have this additional information.  The technology, however, is the same as used by hospitals through their vascular laboratories during diagnostic examination.  Our statements are accurate.

We do not seek to frighten but to inform, in a compelling way, why we offer the screenings we do and to let people know where we are holding the screenings.  If you would like to participate because this is something that is of interest to you, we offer convenient and affordable services.  If you do not, then simply throw the letter away.  We understand that preventive vascular screening is not for everybody.  Stroke is the fourth leading cause of death in the United States and a leading cause of adult disability.  Many individuals choose to come to us so they can get additional information while they are asymptomatic, because they have significant risk factors, and would like to do everything possible to prevent becoming sick. Thousands of our customers tell us that they came on the recommendation of their physicians.  

We are a legitimate company with a valuable service. We are involved in significant research efforts to better understand the role and efficacy of screening.  You may learn more about our research collaborations with major universities at www.lifelinescreeningresearch.com, and our partnerships with hospitals at www.lifelinescreeninghospitals.com.  We state that we have BBB A+ rating because we do. We service 800,000 people a year across the United States, the United Kingdom and Australia.  Supplemental healthcare services, and a focus on prevention, is a global trend, and one that we are proud to be a part of.

We are sorry that disliked our mailing, and as stated above, we have opted you out of further communications.   We hope that this will be a satisfactory solution for you.

Yours truly,

****** ** ******

Global Communications Director

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

To wit: most of the response by Ms. ****** merely restates the screening capabilities of Lifeline Screening and why [she feels] they are important. My complaint wasn't about their technology or it's relevance. My complaint was that Lifeline's unsolicited mailing was (in my opinion) alarmist and misleading. As I pointed out in my complaint, the sentence from their letter that states  "What would your doctor say if he/she could see inside your arteries..."? implies that my doctor would be surprised by this ability. In other words, that this is a new and unique capability that would so amaze my doctor that he/she would definitely want to use it if they only knew about it.


In fact, if that was the case, Lifeline Screening should be approaching my doctor to share their abilities. After all GE doesn't send me mailings describing their new ultrasound, MRI, or other imaging capabilities. They send that literature to the specialists that would order them.


The reality is, doctors do know about Lifeline Screening's capabilities, but don't order them proactively-- they order arterial imaging if they believe there is a medical need and is therefore justified. This is what Lifeline's own letter implies on the back page when they explain that physicians COULD order their tests, but don't because insurance typically doesn't cover them.


Ms. ****** admits that 'thousands of their customers' come at the recommendation of their physicians. And that's as it should be: medical tests should be recommended by a physician. But, in fact, Lifeline Screenings letter is directed at the consumer to entice them pay for the procedure out of pocket themselves.


I have no doubt that Lifeline Screening is a legitimate company (if by legitimate they mean they are legally incorporated, obey the law, and pay their taxes). I think their business model -- to scare consumers into getting a potentially unnecessary medical test -- is unethical. An ethical company say, "We have what we believe is a very important capability that could help your doctor diagnose your potential for a stroke. Confer with him/her to find out if they think you'd benefit from our procedure."


Ms. ****** thinks my complaint is that I received their unwanted letter. She has removed me from Lifeline Screening's mail list and suggest I throw away letters (like the one from her company) which I dislike. (She will be pleased to find out that I have already thrown out her letter.) But that's not my complaint. My complaint is that Lifeline Screening is pitching their business directly at consumers (who don't have the medical background to make an informed decision) and using (in my opinion) misleading and alarming marketing to panic consumers into paying for a potentially unnecessary procedure. And I believe Lifeline Screening is hiding behind the good name of the BBB to do so.


To resolve my complaint, Lifeline Screening needs to cease to use misleading advertising. (For Ms. ******'s edification: misleading is not the same as untruthful. I acknowledge that their letter may, in fact, be truthful. However, it is still misleading -- in my opinion.)

Regards,

****** ******

4/16/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I scheduled an appointment for March 14, 2014 with Life Line Screening back on February 21, 2014. I was requested by them to make a payment of $25.00 as a down payment toward the artery screening that would be taking place on March 14.I found on the day of the appointment that they do not accept insurance coverage or monthly payment plans. Because the remaining $124.00 would have had to be paid that same day, I decided to cancel the appointment.I contacted the company back about possibly getting the $25.00 already paid to them on February 21. I was told by them that I could get a $25.00 discount toward my next screening, but because the appointment was not cancelled at least two days prior to the date scheduled, I would not be able to get a refund.I do not feel that a person should have to pay anything for a service that never was performed.

Desired Settlement: A refund of $25.00.

Business Response:

Thank you for contacting Life Line Screening is regards to this complaint. This customer has been refunded.

 

Thanks and have a wonderful day

4/16/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I requested a refund of my deposit, as I we had a family emergency and would not be able to afford their services. They only offered a gift card which can only be used toward their services in the future. I desperately need the refund so I can get medication prescribed by my doctor. It is only thirty dollars but I am getting laid off.

Desired Settlement: Return $30 to my card or send a check.

Business Response:

Thank you for contacting Life Line Screening, we will process a refund and cancel gift card

 

Thank you

3/21/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Per the Life Line Screening/Farm Bureau Colorado brochure: "5 Screenings for only $135". I called the special phone number with the special priority code (BBPA-023)and paid $135 for my self and $135 for my wife for the "5 Screenings". "5 Screenings" for $135 was confirmed by the Life Line Screening representative and 2 x $135 was charged to my credit card. When we got to the screening appointment and the receptionist said the $135 only covered 4 screenings not the "5 Screenings" per the brochure; she would not acknowledge the "5 Screenings for $135" special we paid for.I called Life Line Screening after the appointment and talked to three different people and they generally agreed that we should have gotten the "5 screenings for $135". They said we could go back to another site for the screening we missed but the screening we went to was backed-up with people waiting and not an experience I wanted to endure again. It took us over 90 minutes for a screening they said would take 60-90 minutes.I asked for a refund of the $10 cost for each of us for the missed screening. They declined.We should not be penalized for the lack for training by Life Line Screening for not informing their staff of the "5 Screenings for only $135".

Desired Settlement: I want $10 for each of us for their failure to provide what was advertised.

Business Response:

Thank you for contacting Life Line Screening, this customer was refunded on 02/28/2014 for the osteoporosis test. We do apologize for any inconvenience this has caused.

 

Thanks again

3/13/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I used Life Line Screening once in 2003 for a now-resolved condition. Ever since, I have been sent junk mail annually asking me to reuse their services. They have managed to track me down through four different addresses over the past decade, and repeatedly ignore my requests to be removed from their mailing list. Whenever I call their customer service department, they are either unable to help, or take down my information and vow to "get it to the right people" - an empty promise as I continue to receive their mail year after year. It's ironic that a company who is supposedly invested in the health of others, thinks nothing of stalking people as they move and inflicting more stress in their lives.

Desired Settlement: I would like my name and address permanently removed from all mailing lists with this company, confirmation that they do not share my name with other companies, and a guarantee that they will not follow me to my next residence. I would also like a guarantee that I will not receive "one more mailing" as they suggest in other posts, as I get their junk mail annually (my latest being today) and feel that a year is more than sufficient time for removing my name from their mailing list.

Business Response: Thank you for contacting Life Line Screening, we sincerely apologize and will have this name removed completely from our mail and call back list immediately. Once again thanks you for contacting us.

3/13/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I called a Lifeline (LL) representative to discuss making an appointment for a screening. The mailer that I received said the screenings were sponsored by DeKalb Medical. So I asked the LL representative if the screening would be held at the DeKalb Medical hospital, to which she answered no. We discussed several areas, and then I finally decided on a local church. The conversation progressed on, and she offered me diabetes and other type of screenings. This puzzled me because I had already told her that I had been tested for diabetes as well as hypertension. At the point when I was supposed to give her a payment method, I changed my mind and told her that I was no longer interested. To my surprise, I received an email with an appointment scheduled as well as a payment amount. I called several times to cancel, to no avail. I could not get a live person on the phone. They cannot charge my card because I didnt give them any information. However, I do not want to be billed for a service that I have no intention of getting. I certainly dont want this to appear on my credit report.

Desired Settlement: I would like written notice from Life Line Screenings that the appointment (that I didn't make) has been cancelled and that I have not been charged anything.

Business Response:

Thank you for contacting Life Line Screening is regards to this complaint. If a payment method was not given to the representative then there is no way this customer will be billed or charged. The only way this customer will be asked for a payment is if she indeed show up at the site for screenings.

Please ask her to disregard the appointment reminder.

Thanks again and we do apologize

2/12/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I have repeatedly been contacted by this company on a daily basis, also been bombarded with mail. I do not want them to call me any more or send literature, but it is next to impossible to talk to someone at that company (the number calling is 800-909-4576). I left a message to be taken off the calling list but they still call. They just won't stop calling. I have call blocking on my phone, but for some reason their number will not be accepted by call block.

Desired Settlement: PLEASE GET THEM TO STOP CALLING ME. THEY CALL EARLY IN MORNING AND LATE AT NIGHT AND SOMETIMES IN AFTERNOON. I CANNOT TAKE IT ANY MORE. I WILL NEVER USE LIFE LINE SCREENING.

Business Response:

Thank you for contacting Life Line Screening we will immediately remove his name , phone# and mailing address from our database. We do apologize for any inconvenience we have caused. Once again thank you for reaching out to us on the behalf of this complaint

Have a great day

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. 

Regards,

******** *****

1/22/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Advertising and verbal explanation did not adequately state the services offered and the related charges. Email communication on 1/9/2014 was an exercise in futility as was trying to find an explanation on their website. Services given were NOT as explained. THANK YOU!

Desired Settlement: Full refund for the services.

Business Response: Thank you for contacting Life Line Screening in regards to this complaint. This participant was just screened on 01/07/2014 and we jus received them back from the physician, they will be sent to him shortly. Please ask him to be patient until he receives his results letter in the mail. They will fully explain all the details of all the tests that were taken on that day.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

******* ********

The main issue was what was told to me on the phone and what was told to me at the place of the screening.  During my reservation phone call I was told that my requested screenings were included in my package including the Men's Wellness Package.  When I arrived at the screening the check-in lady said they were not included and would be extra which I questioned.  The check-in lady said several of my requested screenings would not be done.  My issue is the misinformation given to me when I reserved the screenings and time.  As a courtesy to Life Line Screenings I will wait for the results and continue if necessary.  Please put this complaint on hold.


THANK YOU!

1/22/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Complaint: I Paid $358 for a health screening that was supposedly to be reviewed by a physician. I was told that all tests will take approximately 90 minutes, when in actuality it took about 32 minutes. People who paid $149 have had the same tests and were done with their testing at the same time(about 32 minutes)-it seems Lifeline Screening technicians can magically squeeze time. When results were received in the mail, they were inaccurate - for instance: it said that according to my answers to the health questions I have the following risks factors: Current smoker; Lack of exercise; Overweight; Family history of stroke; Family history of diabetes - none of that was true.I am sure Lifeline Screening used somebody health information to print my health risk assessment recommendations. Based on this information I was given, no physician could have reviewed this screening and not noted the discrepancies in the information. The information was fed into a computer that determined the risks based on somebody else's information, and a computer printout was generated. Anyone can read on the internet the risks. I paid for the physician review...this is a complete misrepresentation of services that are being rendered!

Desired Settlement: Desired Settlement: The only service I have received was worth about $149 I want to be refunded $209 for my health screening. They need to stop misrepresenting the service that is offered and provided for the fee!

Business Response:

Thank you for contacting Life Line Screening in regards to this complaint. Please be advised that 90 minutes is the maximum time our tests can take, if a patient has no issues then it is unlikely that it will last that long, so less than 90 minutes is not unheard of in screenings that are not abnormal. We reviewed the medical history form that was completed by Mr. ****** and he did check the box that he has been smoking 11-25 years, he also left the area blank for excercise so because of that reason it defaulted to lack of exercise. He also list his weight and height as 5ft' 10inches and 175 lbs. which considers him to be overweight. We can correct the questions that were marked incorrectly and resend a letter to him but please have him call our customer service department and speak to one of our Representative, At that time we can go through his medical form with him and make corrections as needed.

 

Thanks again for contacting Life Line Screening

 

Consumer Response:

Responding to explanations from Life Line Screening I would like to clarify several point:

1. I do not believe nor any of the weight guidances that at 175 pounds and height 5'10 I am overweight (my family physician was laughing when he saw their assessment);

2. I was smoking 30 years ago which I have indicated that in my questioner( but according to Life Line Screening I am a current smoker).

3. According to Life Line Screening I have a family history of Stroke or TIA which I could not have entered in my questioner - there is no family history of Stroke or TIA. 

4. Again, according to Life Line Screening I have a family history of Diabetes which I could not have entered in  my questioner -  there is no family history of Diabetes.

5. I paid $358.00 for certain tests to be performed, and the only tests I have had were advertised as $$149.00 tests, rest of paperwork was computer generated garbage which has nothing to do with me. I am willing to pay $149 .00 and be reimburse for the rest.

Sincerely,

**** ********

Business Response:

Thank you for contacting us again we will submit a refund of $209.00 as a courtesy.

 

Thank you

12/4/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Paid approximately 250 dollars for a health screening that was suppposedly to be reviewed by a physician. When results received in the mail, they were inaccurate (impossible). No physician could have reviewed this screening and not noted the discrepancies in the information. The information was fed into a computer that determined the risks and a computer print out was generated. Anyone can read on the internet the risks. I paid for the physician review...this is a complete misrepresentation of services that are being rendered!

Desired Settlement: I want to be refunded for my health screening. They need to stop misrepresenting the service that is offered and provided for the fee!

Business Response:

Thank you for contacting Life Line Screening. We did contact this customer to get some more detailed information on her complaint. We did refund her $70 back on her card and she is satisfied. If you need any additional information please let us know

 

Thanks again

11/26/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Life Line has started calling my home twice a day, every day.They leave no message.I learned that they will call to solicit new appointments from individuals who have used their services before.I never requested that they call to solicit new appointment.I did sign anything asking them to call me. I am on the Federal DO NOT CALL list and I view this as a terrible invasion of my privacy.Even if they did call why did they not leave a message?How did they get permission to call me?This is an utter outrage and a predatory and aggressive marketing strategy to which I object in the strongest possible terms.

Desired Settlement: Several items:1) An agreement to NEVER, EVER CALL MY PHONE AGAIN.2) An apology for invading my privacy sent BY MAIL.3) Evidence (sent by mail) that I agreed to their solicitation calls in the documents I signed when I was a customer.4) If customers do agree to future solicitations in documents that are routinely signed in an appointment, I want to see that highlighted as a separate check box on agreements that say "I agree to future appointment solicitation calls from Life Line Screening".

Business Response:

Thank you for contacting Life Line Screening in regards to this complaint, we do sincerely apologize for the phone calls and mail that this customer has received. When he was last screened by us he signed his form that we could contact him , we have since then removed his name completely from our mail and call back list. Attached is a snap shot of his form and signature. Once again we do apologize and we have removed his name so he should no longer receive calls or mails from Life Line Screening in the future.

Thanks again and have a wonderful day

Consumer Response:

Better Business Bureau:

Thank you for your efforts and prompt response.  The BBB is great!

I would request that you forward to the company (Life Line Screening) that they might consider a phone request that is less 'agressive'.  Once they started phoning my home the calls came at the rate of two per day, every day at 8:30 AM and 2:00 PM.  This was truly perceived as an "assault" and I will never consider Life Line again because of this most agressive policy.

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. 

Regards,

 

****** *********

11/18/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This company is repeatedly sending solicitations for my father to this address. My father has not resided here since 2008 and passed away in may 2012. I have called them five---yes five times to ask them to remove his name for their pesty mailing list and each time they promise to take care of it but they do not. I am at my wits end. Please advise anyone considering dealing with this company that they will be pestered 'til the day they die and well beyond.BBB, please do not release my e-mail info to this company or they will pester me by that method also.

Desired Settlement: I would like to be removed from their mailing list at the least and maybe a caution to others that might consider using their service that they will be pestered 'til the day they die and much further beyond that.

Business Response: He has been removed from our mail and call back list permanently. Thanks again for contacting us

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. 

Regards,

 

**** **********

10/21/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I used their services about three years ago and now they are calling me every day and I've asked them to stop and they won't. I've asked them over 4 times but they don't stop. They've called me over twenty times in the last two weeks. I've reportd them to all the do not call lists but that seems to do no good.

Desired Settlement: DesiredSettlementID: Other (requires explanation) Either they quit calling me or I get a lawyer to prosecute them for harassment and/or violation of the do not call statute.

Business Response:

Thank you for contacting Life Line Screening we do sincerely apologize, and this customer is being removed permanently from our mail and call back list. Again we apologize

 

Thank you

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.  However there is no excuse for harassing me after I told them numerous times not to call me. Also calling some one two or three times a day is not a good way of doing business. Also not once did they leave a message. I've told all my friends and clubs that I belong to not to do business with them.

Regards,

 

******* *******

 

 

 

10/8/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: The sales people continue to call all hours of the day wanting to sign me up for testing which I have told them over and over that I do not want. I have asked them to take my name and number off of their lists but they keep calling.I have double checked that the do not call list is verified and I am keeping records of the calls.They have called four times this alone.This has been going on for years since I had one screening with them but they just won't stop calling.

Desired Settlement: I just want the calls to stop so a letter from them assuring me they won't call will suffice for now.

Business Response:

Thank you for contacting Life Line Screening in regards to this complaint. We will immediately removed this participant from our mail and call back list. We sincerely apologize for the calls and mail that she has received in the past.

 

Once again, Thank you for bringing this to our attention


Customer Review(s)

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Customer Reviews Summary

72 Customer Reviews on Life Line Screening
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