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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Sedlak Interiors, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Sedlak Interiors, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Sedlak Interiors, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

top
BBB file opened: January 01, 1951 Business started: 01/01/1947 Business incorporated: 01/29/1955 in OH
Type of Entity

Corporation

Business Management
Mr. Jeff Sedlak, President
Contact Information
Principal: Mr. Jeff Sedlak, President
Business Category

Furniture - Retail Lamps & Lamp Shades - Retail Mirrors Carpet & Rug Dealers - New Clocks - Dealers Furniture - Outdoor


Additional Locations

  • 34300 Solon Rd

    Solon, OH 44139 (440) 248-2424

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Additional Phone Numbers

  • (800) 260-2949(Phone)
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Complaint Detail(s)

5/15/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: My husband and I wanted quality furniture for our new family room. We decided to choose Sedlaks because our interior designer went through this company. We went with a Miles Talbot couch and love seat totaling approximately $4200. The couches were delivered in October of 2012. I started to notice pretty quickly that the chenille fabric was becoming discolored in spots. The couches are a light green color and there were these white spots all over that would not "brush out." Within a few months, my brand new couches looked like something we had for 10 years. I kindly called Sedlaks to inquire about my problem. They sent out a cushion casing to get tested. The results were that it was the nature of the fabric to "crush" when in use and I had to brush the fabric frequently. But brushing was not fixing my problem. Also, I was never told the fiber characteristics of this fabric. I viewed a small sample and liked it. However, if I were told this is how this specific fabric would wear, I would have never spent $4200 on these couches..I would have gone with another fabric. I should have just went to Value City for what my couches look like right now. The reason I went to Sedlaks is because of the quality, and my couches look like they are 10 years old. I expected them to stand behind their product and reputation for quality. I am a retail manager, I understand customer service. I do everything I can to make my customers happy. I expect the same from Sedlaks. I was misled regarding the nature of this fabric.

Desired Settlement: I would like my couches re-covered with fabric that will not wear as bad as mine did in 6 months.

Business Response:

The complaint can be summed up as the client is unhappy with the particular fabric selected and how it performs in the setting in their home. The fabric is a fine chenille which, like a corduroy, velvet, or thick plush carpet, has a distinct nap. This nap is prone to "crushing" and resulting shading. The best example of this I can think of are the elbows on corduroy jackets, when they were popular, showing large shinny areas where the fabric got "crushed." ******* ********, in her complaint, speaks of "white spots." This implies small defined marks. A better description of the issue would be large areas on the fabric associated with parts on the sofa where it is sat on that have lightened noticeably, especially when viewed in different and oblique lighting. We did send the worst cushion covering out to the fabric mill for examination. They found no defect or damage, their report is attached. While they had it, the mill brushed the fabric, the same way it has been suggested that the client should do to help eliminate the shading as much as possible as soon as it occurs. The cover came back to us in an almost new appearance, with the shading brushed out.

This transaction was through "Sedlak Market Connection" the wholesale division of Sedlak Furniture, a copy of the invoice is attached. This division does NOT sell to retail purchasers, but to independent non-affiliated designers. The department is staffed by coordinators who make available manufacturers sales literature, fabric samples and pricing. The selling and selection decisions are finalized between the non-affiliated designer and their client, in this case, ****** and ********. The sofa and love seat purchased from Sedlaks' is neither damaged nor defective. The selection of this particular weave of fabric, in a high use area will show shading, fabric type and use knowledge is an area that designers are trained in. We see no deficiency in the transaction from Sedlaks' perspective. Specially made custom upholstered furniture purchased from our store both in our retail side and in the 'SMC' division are not cancellable once the fabric is cut and not returnable.

I have redacted the price information from the invoice. The designer in many instances changes the selling price to the client in adding their 'commission.'

jeff sedlak

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

8/29/2012 Problems with Product/Service | Complaint Details Unavailable