BBB Accredited Business since
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Services provided by this company include the development, engineering and marketing of products ranging from marine and fishing gear to specialty meat processing equipment.
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A BBB Accredited Business since
BBB has determined that WestonSupply.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for WestonSupply.com include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Michael Caspar, CEO Mr. Jason Berry, COO Ms. Cheryl Lowery, Controller, Human Resources
Food Processing Equipment & Supplies Meat Choppers & Grinders Appliances - Small - Dealers Appliances - Small - Supplies & Parts Cooking Utensils Kitchen Accessories Internet Shopping Appliances - Small - Wholesale & Manufacturers
Alternate Business NamesWeston Products, LLC
20365 Progress Dr
Strongsville, OH 44149 (440) 638-3131 (800) 814-4895 Directions
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Additional Phone Numbers
- (800) 814-4895(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: I bought meat grinder from Weston productsI. It,s not working. I have warranty for 1 year. I sent all information to customer service 5 times, but I did not any answer.
Problems with Product/Service
Read Complaint Details
Complaint: I have purchased a meat grinder Weston model 33-0201-w. I have used it several times. on the last occasion I have put the tray 33-0824-A in the dishwasher. regretfully it oxidized. I thought it could washed in a dishwasher because nowhere in the manual is the tray represented as a part of the grinder. therefore, I have thought it was safe to wash it in a dishwasher. I have contacted the business and they told me that the tray is part of the grinder and there was nothing they would do. they offered to sell me a new tray for almost $30. The tray is not represented as a part of the grinder and manual does not specify that the tray is not dishwasher safe. as a matter of fact on page 6 of the manual - titled - CLEANING - he tray is not even drawn. Item 3 - states that the grinder parts are not dishwasher safe. nothing is mentioned about the tray.
Desired Settlement: replacement of the damaged tray for the new tray
Business Response: Per the BBB complaint, the customer was under the impression that the #8 Weston Heavy Duty Grinder Tray could be washed in the dishwasher; however, the tray is aluminum and therefore not dishwasher safe. The cleaning instructions on (page 6) of the owner instruction manual states the following: “Wash all parts that come in contact with food in hot soapy water, rise with clear water then immediately dry.” The cleaning instructions also state that grinder parts are not dishwasher safe and to avoid the use of bleach in the washing process. Since the tray is essentially the vessel used to hold the meat/food product that gets pushed through the mincing process, this would classify the tray as an element that comes in direct contact with food and therefore should be washed in accordance with the owner manual cleaning instructions. Next, per the BBB complaint, the customer stated that he was not aware that the tray was considered to be a “part” or separate element. The customer states that he was under the impression that the tray was considered to be one with the grinder. Unfortunately, the tray is considered to be a part or separate component. The tray is shown in the owner instruction manual on the parts component list, and has a corresponding part number (Part# 33-0824-A). In addition, the tray is a detachable component that comes into direct contact with food and therefore should follow the cleaning instructions listed in the owner’s manual. At this point I am willing to make a (1X) exception and will provide the customer with a replacement tray. I will reach out to this customer to collect their verify their name and address prior to shipping the product. Thank You!
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