BBB Accredited Business since

WestonSupply.com

Phone: (440) 638-3131 Fax: (440) 638-3127 View Additional Phone Numbers 20365 Progress Dr, Strongsville, OH 44149 http://www.westonsupply.com View Additional Web Addresses


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Description

Services provided by this company include the development, engineering and marketing of products ranging from marine and fishing gear to specialty meat processing equipment.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that WestonSupply.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for WestonSupply.com include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on WestonSupply.com
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 01, 2005 Business started: 05/01/1997 in OH Business incorporated 10/08/1997 in OH
Type of Entity

Corporation

Business Management
Mr. Michael Caspar, CEO Mr. Jason Berry, COO Ms. Cheryl Lowery, Controller, Human Resources
Contact Information
Principal: Mr. Michael Caspar, CEO
Business Category

Food Processing Equipment & Supplies Meat Choppers & Grinders Appliances - Small - Dealers Appliances - Small - Supplies & Parts Cooking Utensils Kitchen Accessories Internet Shopping Appliances - Small - Wholesale & Manufacturers

Alternate Business Names
Weston Products, LLC

Additional Locations

  • 20365 Progress Dr

    Strongsville, OH 44149 (440) 638-3131 (800) 814-4895

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

3/29/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have purchased a meat grinder Weston model 33-0201-w. I have used it several times. on the last occasion I have put the tray 33-0824-A in the dishwasher. regretfully it oxidized. I thought it could washed in a dishwasher because nowhere in the manual is the tray represented as a part of the grinder. therefore, I have thought it was safe to wash it in a dishwasher. I have contacted the business and they told me that the tray is part of the grinder and there was nothing they would do. they offered to sell me a new tray for almost $30. The tray is not represented as a part of the grinder and manual does not specify that the tray is not dishwasher safe. as a matter of fact on page 6 of the manual - titled - CLEANING - he tray is not even drawn. Item 3 - states that the grinder parts are not dishwasher safe. nothing is mentioned about the tray.

Desired Settlement: replacement of the damaged tray for the new tray

Business Response: Per the BBB complaint, the customer was under the impression that the #8 Weston Heavy Duty Grinder Tray could be washed in the dishwasher; however, the tray is aluminum and therefore not dishwasher safe. The cleaning instructions on (page 6) of the owner instruction manual states the following: “Wash all parts that come in contact with food in hot soapy water, rise with clear water then immediately dry.” The cleaning instructions also state that grinder parts are not dishwasher safe and to avoid the use of bleach in the washing process. Since the tray is essentially the vessel used to hold the meat/food product that gets pushed through the mincing process, this would classify the tray as an element that comes in direct contact with food and therefore should be washed in accordance with the owner manual cleaning instructions. Next, per the BBB complaint, the customer stated that he was not aware that the tray was considered to be a “part” or separate element. The customer states that he was under the impression that the tray was considered to be one with the grinder. Unfortunately, the tray is considered to be a part or separate component. The tray is shown in the owner instruction manual on the parts component list, and has a corresponding part number (Part# 33-0824-A). In addition, the tray is a detachable component that comes into direct contact with food and therefore should follow the cleaning instructions listed in the owner’s manual. At this point I am willing to make a (1X) exception and will provide the customer with a replacement tray. I will reach out to this customer to collect their verify their name and address prior to shipping the product. Thank You!

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

***** ********