BBB Accredited Business since

Chandler Restorations

Phone: (216) 323-5405 3143 W 56th St, Cleveland, OH 44102


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Chandler Restorations meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Chandler Restorations include:

  • Length of time business has been operating
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Chandler Restorations
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 13, 2012 Business started: 03/12/2008 in OH
Type of Entity

Sole Proprietorship

Business Management
Mr. Joel Johnson, Owner
Contact Information
Principal: Mr. Joel Johnson, Owner
Business Category

Contractors - General Mason Contractors Tuck Pointing Chimney Builders & Repair


Additional Locations

  • 3143 W 56th St

    Cleveland, OH 44102 (216) 323-5405

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

6/24/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I contracted with Joel J******, Chandler's Restoration, on April 22, 2015, to repair my concrete balcony. I paid him $1,200.00 on that date. He has never come to my residence to repair the balcony. I called him on May 28, 2015, to find out when he would come and repair the balcony. He did not remember who I was. He said he would contact me the following week. I called him the next day to try and set a date, but he did not accept my call. I left a message. He did not return my call. I called him late that same afternoon and again went into voicemail requesting him to call me. I have not heard from him. I would like him to return my $1,200.00.

Desired Settlement: I want him to return my $1,200.00 deposit.

Consumer Response:

Consumer sent following update:

Mr. J****** has completed the work I hired him to do and he did an excellent job.  He also gave me a discount.  Please advise if there is anything more I need to do in order to resolve this complaint.  Thank you.

11/20/2012 Problems with Product/Service | Complaint Details Unavailable