This Business is not BBB accredited
Artistic Renovations of Ohio, LLC
Phone: (216) 520-0838 Fax: (216) 524-3398 479 Elm Ct., Seven Hills, OH 44131
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Artistic Renovations of Ohio, LLC include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Kenneth Perrin, President Ms. Sue Perrin, Office Manager
Contractors - General Waterproofing Contractors Mason Contractors Siding Contractors Construction & Remodeling Services Windows - Installation & Service Doors Kitchen Accessories Kitchen & Bath - Design & Remodeling Building Contractors Building Restoration & Preservation Concrete Contractors
Industry TipsHome Improvements
THIS LOCATION IS NOT BBB ACCREDITED
479 Elm Ct.
Seven Hills, OH 44131 (216) 520-0838 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: I was not happy with the plans that *** ****** the owner of Artistic Renovations of Ohio drew up because they were hand drawn and not professionally done. He charged me $2,800.00 before he drew the plans. I was not happy, so I asked for a refund, he agreed to refund me $2,400.00 in an email that I signed and mailed back to him. This was back in December2012. Since I didn't receive the refund, I called and emailed him several times with him giving me excuses that he's been working too hard, on two separate times telling me his father died once in january and once in June. Every time I contacted him he would tell me that he is sending the check that day, I still haven't received a check. It is August 7, 2013 and I can see that he has no intentions on honoring his agreement.
Desired Settlement: As per *** ******'s agreement, I would like to receive my refund of $ 2,400.00
Company's response copied as follows:
Problems with Product/Service
Read Complaint Details
Complaint: In 2004, we contracted with Artistic Renovations regarding a complete remodeling of my house. The first stage of the process was stipulated to be the excavation of the front of the house to fix the drainage system and to waterproof the basement wall, which had leaked, during heavy rains, for years. The first was the excavation and waterproofing work was done and we were charged about $10,000 for this work. Because of the extent of the whole project, we were unable to live in the house at the time, so that it was not possible to supervise every step of the process.When (1.5 years later) when the whole project was done and we moved back in, the front wall leaked just as much as ever. We contacted *** and his company multiple times just to get him to come and look at things. Then he had his crew make some minor efforts, which did not work. We were then left with the dry wall pulled off and a block wall that leaked.We checked with the Middleburg Heights building inspector for advise and were told that the excavation, drain and waterproofing work had never been inspected. When the inspector had been called to check on another part of the project, the trench in front of the house had already been filled in.Getting no relief from Artistic Renovation, we contacted another contractor who excavated the front of the house again to find that:the drain pipe had been installed upside down;the amount of gravel used to back fill was inadequate, and, most important;that a piece of rebar, projection from the front steps, poured by ***'s people, was poking through a large hole in one of the blocks of the wall. This contractor fixed the leak, did what he could with the upside down drain pipe, had his work inspected, filled the trench back properly, charged us $900 and the leak was finally fixed.For years since, we have asked *** just to reimburse us the $900. He refused to do so.Please help.
Desired Settlement: A $900 valid check from Artistic Renovation and repair of a brick which they broke during their work, promised to fix, but never did.
Artistic Renovations LLC
Dear ***** *******
Better Business Bureau
Thank you for your help. I bear no ill will toward the people at Artistic Renovations, but had the responded fully to my original complaint of the continued leak, I am sure that there would have been no dispute to resolve.