4 of 10 images | See All Images >>
BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Request a Quote
A BBB Accredited Business since
BBB has determined that Artistic Renovations of Ohio, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Artistic Renovations of Ohio, LLC include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Kenneth Perrin, President Ms. Sue Perrin, Office Manager
Contractors - General Waterproofing Contractors Mason Contractors Siding Contractors Construction & Remodeling Services Windows - Installation & Service Doors Kitchen Accessories Kitchen & Bath - Design & Remodeling Building Contractors Building Restoration & Preservation Concrete Contractors
Industry TipsHome Improvements
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I was not happy with the plans that *** ****** the owner of Artistic Renovations of Ohio drew up because they were hand drawn and not professionally done. He charged me $2,800.00 before he drew the plans. I was not happy, so I asked for a refund, he agreed to refund me $2,400.00 in an email that I signed and mailed back to him. This was back in December2012. Since I didn't receive the refund, I called and emailed him several times with him giving me excuses that he's been working too hard, on two separate times telling me his father died once in january and once in June. Every time I contacted him he would tell me that he is sending the check that day, I still haven't received a check. It is August 7, 2013 and I can see that he has no intentions on honoring his agreement.
Desired Settlement: As per *** ******'s agreement, I would like to receive my refund of $ 2,400.00
Company's response copied as follows:
BBB's Final Determination: Business resolved the complaint issues, but not within BBB's timeframe
Problems with Product/Service
Read Complaint Details
Complaint: In 2004, we contracted with Artistic Renovations regarding a complete remodeling of my house. The first stage of the process was stipulated to be the excavation of the front of the house to fix the drainage system and to waterproof the basement wall, which had leaked, during heavy rains, for years. The first was the excavation and waterproofing work was done and we were charged about $10,000 for this work. Because of the extent of the whole project, we were unable to live in the house at the time, so that it was not possible to supervise every step of the process.When (1.5 years later) when the whole project was done and we moved back in, the front wall leaked just as much as ever. We contacted *** and his company multiple times just to get him to come and look at things. Then he had his crew make some minor efforts, which did not work. We were then left with the dry wall pulled off and a block wall that leaked.We checked with the Middleburg Heights building inspector for advise and were told that the excavation, drain and waterproofing work had never been inspected. When the inspector had been called to check on another part of the project, the trench in front of the house had already been filled in.Getting no relief from Artistic Renovation, we contacted another contractor who excavated the front of the house again to find that:the drain pipe had been installed upside down;the amount of gravel used to back fill was inadequate, and, most important;that a piece of rebar, projection from the front steps, poured by ***'s people, was poking through a large hole in one of the blocks of the wall. This contractor fixed the leak, did what he could with the upside down drain pipe, had his work inspected, filled the trench back properly, charged us $900 and the leak was finally fixed.For years since, we have asked *** just to reimburse us the $900. He refused to do so.Please help.
Desired Settlement: A $900 valid check from Artistic Renovation and repair of a brick which they broke during their work, promised to fix, but never did.
Artistic Renovations LLC
Dear ***** *******
Better Business Bureau
Thank you for your help. I bear no ill will toward the people at Artistic Renovations, but had the responded fully to my original complaint of the continued leak, I am sure that there would have been no dispute to resolve.
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.