This Business is not BBB accredited
Titan Cement Co., Inc.
Phone: (440) 446-1264 Fax: (440) 446-1264 6697 Bramblewood Ln, Cleveland, OH 44143
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On 5/20/2014 this business’s accreditation in the BBB was revoked by the BBB's Board of Directors due to its failure to adhere to the BBB requirement that: 8A. Avoid involvement, by the business or its principals, in activities that reflect unfavorably on, or otherwise adversely affect the public image of BBB or its accredited businesses.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Titan Cement Co., Inc. include:
- 1 complaint filed against business that was not resolved
- BBB Accreditation was revoked because the business failed to honor its accreditation agreement with BBB.
Factors that raised the rating for Titan Cement Co., Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Vince Canganelli, President
Concrete Contractors Paving Contractors Contractors - Retaining Wall
THIS LOCATION IS NOT BBB ACCREDITED
6697 Bramblewood Ln
Cleveland, OH 44143 (440) 446-1264 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: In the summer of 2012, we paid ***** ********** of Titan Cement $5,500 as a 50% downpayment on an $11,000 patio project that he did not complete. ***** owes us a refund of at least $3,000, since he did not complete the job and did not earn this part of the downpayment. At the time he quit the job in April 2013 after telling us that we would need a brick mason, ***** agreed to refund to us the portion of our downpayment that he had not earned, and we felt that this was a fair course of action at the time. But since then, ***** has not refunded us our money and is no longer responding to our calls and texts to settle this as of July 2013, so we have no choice but to take action. At the time that we terminated the project, ***** had installed a cement scratch pad and had dug a trench for us to bury our electrical wires. The contract that we signed with ***** states that only $1,700 of the total cost of $11,000 was to go to paying for the cement scratch pad, and we are willing to give him another $800 for digging a trench and for his time. We also learned that a cement scratch pad may not have been necessary for putting in the patio, so we are really paying him for something that we may not have needed. We have been left with debris and cement forms in our yard and have had to spend time and energy to find another contractor that is willing to step in to complete the job.I would definitely not recommend Titan Cement to others after the way we have been treated and would just like to get our money back.
Desired Settlement: We would like Titan Cement to send us a check for $3,000 as soon as possible. We have had to pay another patio contractor to finish the project and need this money to cover the extra expenses. ***** can keep $2,500 of our $5,500 deposit to cover the $1,700 cement scratch pad that he installed, plus $800 for digging a trench and for his time.
In the summer of 2012,I ***** ********** ownner of Titan Cement Co. was contracted to install PAVERS at **** ********* ***** ***** At the time of the contract being signed customer wanted and agreed upon installing a concrete base to stabalize PAVERS. At no time was a down payment taken from customer. Customer spent MANY months trying to decide what she wanted with PAVERS. Pattern,size, and extra's including steps, benches, borders,etc. After months of not making any decision on PAVERS, the weather changed and PAVER project would have to be put off until spring. Customer agreed and Titan Cement was paid for work perfomed in Summer of 2012. In spring of 2013 customer has still not made any decisions on border around PAVER project. I suggest customer goes to Paver supplier and decide on border. Customer agreed. I receive a call from supplier 2 days later to learn that customer did not order PAVERS but, Blue Stone. Blue Stone is a natural stone which varies in thickness. Which means every stone has to be set to the proper height. Pavers are one thickness which are just laid down. I immediately called customer to inform her I am not a brick mason and was contracted for PAVERS. She insisted she wanted her Blue Stone. I agreed on releasing her from her original contract of installing PAVERS. Two weeks later I receive a phone call from the new contractor that the customer hired informing me that the customer is slandering my company, he also states that she is indecisive and difficult and will not be taking the job. I don't believe any contractor wants this job. I also witnessed the customer agree on a price with an electrician and later decided not to pay him the price they agreed upon. In my opinion I believe this woman uses her occupation as a lawyer to intimidate contractors and reduce the cost of the work performed. I have been in business for over 20 years and have never quit any job. Thank you. ***** ********** Titan Cement Co.
Sent on: 8/19/2013 11:50:17 AM
I disagree completely with *****'s statement below that we had never made a downpayment on the patio. I am attaching the contract that we signed and a copy of the cancelled check that we paid him for 50% down on the patio, totalling $5,550. The other point that ***** has not been fully truthful on is that when we agreed let him go, he agreed to pay us back the unearned portion of the $5,550 downpayment that we had given him. As you will see in the contract, the laying of the cement pad was only to total $1,700 worth of the work, and we are willing to allow him to keep that and another $850 for digging a trench and his time, but we want to receive $3,000 back from him for the work and materials that he did not do or provide. He has kept our money for no good reason and we have had to go through a lot of time and effort to have the patio completed. He left us with a mess of piled bricks, cement forms and stakes, and discarded debris. As for bluestone, ***** had also quoted us the attached contract for laying a bluestone patio, so his point regarding not being able to do the work is not correct either. I am attaching pictures of the before and after, and the finished product is wonderful. We were able to find someone who was trustworthy and who was able to complete the project for $10,262, which is much less than the $11,100 that ***** was going to charge us. Also, we were told that we really didn't need a cement pad anyways, so this actually ended up being money down the drain. Any help you can give us is appreciated. ***** had originally agreed to send us our money and I am attaching copies of the texts that we had exchanged in this regard and our efforts to resolve this. Because I had no response from ***** all summer and had thought that he had not responded to the BBB claim, I had no choice but to bring a lawsuit, and we are scheduled to go to trial on Thursday of this week, if he has responded to the service of process. The other thing that I think we discussed, *****, was that if he didn't respond we wouldn't be able to do anything else, because he wasn't a member of the BBB. I wanted to point out that his contracts have the "BBB Member Cleveland" logo on them, so he is falsely advertising himself as a BBB Member.
Yes, I have filed a complaint in the Shaker Heights Small Claim Court regarding this complaint and we had a trial on this matter last week.
We still need help getting our money from Titan Cement. As you will remember, we had deactivated our BBB claim against Titan because we had brought a lawsuit in Shaker Heights Court. We now have a judgment against Titan for about $1250 and Titan is not responding to our requests for payment.
We would like to file a complaint or reopen our old one so that Titan pays is back and doesn't do the same thing to someone else.
Your advice on how to proceed would be appreciated.
*** ******** ************
BBB's Final Determination: The business failed to resolve the complaint issues.