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Municipal Services Of America Corp
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THIS LOCATION IS NOT BBB ACCREDITED
612 Carrington Ct
Willowick, OH 44095 (440) 773-0161 Directions
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Additional Phone Numbers
- (440) 537-0512(Phone)
Complaint Trends - Last 3 Years
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Problems with Product/Service
Read Complaint Details
Complaint: Municipal Service of America provided waterproofing to two basement walls with work completed on 07/12/2012. On 07/22/2013 water was observed leaking form one of the walls that work was performed on. I called the company on 07/23/2013 and spoke with the secretary, who said that the wall should not be leaking, arranging for a representative to come to the house. The next day the representative arrived and observed the water leaking into the basement. When asked how they would fix the leak, he responded that they wouldnt and if I had any further questions to call the office. On 08/01/2013 I observed a new leak and called the company, leaving a message requesting for my call to be returned to discuss the new leak. Having not received a return call, on 08/09/2013 I called the company and spoke with the secretary. She explained that she was waiting for one of two people to return my call. On 08/17/2013 I once again observed a new water leak. On 08/23/2013 I called the company, leaving a message that a still had not received a return call, that a third leak had occurred, and requested that my call be returned the following Monday. No call was received from the company. On the morning of 08/27/2013 a fourth leak was observed and this complaint was filed. The frequency at which these leaks occur is now greater than before the alleged waterproofing work.
Desired Settlement: I feel that I am entitled to the service that I paid for, the wall being waterproofed. If this cannot be achieved I would like a full refund.
Business Response: This letter is in response to a complaint filed to the BBB by Mr. **** *****. Upon notification by Mr. ***** that he was having an issue with our waterproofing, we scheduled a tech to take a look at Mr. *****'s basement. Our tech examined the basement and confirmed that the flood that hit the City of Willowick on July 20th 2013 had adverse affects on both the City's Storm and Sanitary Sewers causing them to overflow and consequently causing Mr. *****'s waterproofing to fail. Per the City of Willowick Officials & Service Director, 85% of the city's residents were deemed a flood; therefore making our warranties null and void. No guarantees can be made during a flood. For our waterproofing to function properly, residents must have a properly functioning active sewer system. We would like to advice Mr. ***** to investigate the rest of his sewer system to make sure there aren't any other obstructions or issues caused by the July 20th, 2013 flooding
Thank you for your response. I am looking for clarification on three areas of concern.
First, can Municipal Services of America please provide specific details, such as but not limited to the degree of slope of the drainage pipes, the volume of gravel used, the thickness of the cement applied to the basement walls, and any and all other quantitative measures of their product used in this specific job. This information may help explain why only the full wall MSA was contracted to work on failed. The other walls which had waterproofing performed on by a different company did not fail.
Secondly, can Municipal Services of America please respond to why MSA would not return any messages left with the secretary or on voicemail.
Lastly, can Municipal Services of America please indicate the specific number of their so called “warranties” they consider null and void. In addition, does MSA plan on informing all of the affected property owners of their decision not to honor these legal documents. If not, can Mr. ******* please defend his unethical business practices and lack of transparency. If MSA does plan on informing all affected property owners of their unfortunate business decision by what date.
Because of Municipal Services of Americas business practices I no longer trust MSA to correct their products failure and now am seeking a full refund in the amount of $4700.
This letter is to reply to a complaint & questions submitted to the BBB by Mr. **** *****. On July 23rd 2013, our representative promptly visited Mr. *****'s home regarding his claim of water intrusion through one of the basement wall waterproofed by Municipal Services. Upon inspection of Mr. *****'s wall, our representative did not see nor witness any water intrusion as Mr. ***** was claiming and therefore, told Mr. ***** that if he had seen any water intrusion it was most likely due to the July 20th, 2013 flood and in that case making his warranty null & void as specified in his contract with us. We suggested then and suggest again that Mr. ***** should have his sewers investigated for any damage cause by the pressure from the City's backed up sewer system, obstructions caused by the flood that can restrict the flow of water or tree roots.
In response to his question regarding the slope of the drainage pipes, since we only waterproofed 46' feet (approx. a wall and a half) we hook up to the already existing inlet and existing outlet with normal minimal grade. We used at least 42" of gravel, we applied a layer of cement and a layer of tar.
We have attached an Article from the News Herald Newspaper where it states that a Willowick resident filed a class action lawsuit against the City of Willowick for a faulty sewer system. We can also provide various news articles stating that the City of Willowick suffered a massive flood and submitted a "Declaration of Emergency". Understand that our warranties don't cover acts of God. It is clearly stated in our contract with Mr. *****, we have attached a highlighted copy. MSA Corp feels that the photographs Mr. ***** provided don't really prove that its our waterproofed wall leaking, better pictures showing evidence that it in fact it was our wall leaking should be provided. We also suggest that Mr. ***** join the class action lawsuit since we are not liable for the City's sewer system failing. If you have any questions in regards to the flood and the city's sewer system please call the Willowick service director *** ******* at 440-516-3000.
In conclusion, we are confident in our waterproofing methods & service. We haven't had issues with any of our past customers. Mr. *****'s complaint seems to be an isolated one. We would like to point out the fact that since the last time we worked on Mr. *****'s home he has then performed some landscaping at the residence and added a retaining wall which could have adverse affects on his yard drainage. Be aware that Mr. ***** hadn't had any issues up until the day of the flood and according to his statement the wall isn't currently leaking even after the normal rain we have had recently. In our efforts to resolve this, on October 21st, 2013 we called and left Mr. ***** a voicemail asking him to call us back so we can schedule a televising of his sewer lines. We have not heard back from him.
BBB's Final Determination: The parties could not provide sufficient information to support their positions nor were they were agreeable to make reasonable efforts toward resolving the issues of the dispute.
Problems with Product/Service
Read Complaint Details
Complaint: April 9th 2013 Mike Marucci was given a $500 deposit to secure a stamp for concrete pillars. He said he had to order the stamp ...his quote " I will order the stamp tomorrow and it will take 2 weeks to come in. The companies that I order from only give you 1 week to use them so once it comes in I will be here. Everything will be completed in 3 weeks providing on the weather." On April 29 2013 my husband called Mike Marucci for an update as the 3 week mark was approaching. Mike called back the next day on April 30th and said he is still waiting on the stamp and is trying to get other jobs booked to use the same stamp and should be starting at the end of the week and will call to give us a heads up. On May 1st I sent Mike an email to call me cause I wanted an additional quote being that he said he was starting by the end of the week. I never recieved any communication for 2 weeks. On May 13 I called again and spoke with Angie and she told me "we are probably on the schedule but Mikes busy and the stamp came in last week". I asked her to please have him call me. 4 days went by and he never called. My husband called Mike on May 16 2013 to let him know that we want our deposit back due to lack of communication of Municipal Services because after 6 weeks and still no work even started it is in our best interested to move forward without Municipal Services. Mike Marucci told me that we are not getting our deposit back and said he never said it would be completed in 2-3 weeks. He felt it was necessary to argue with me about not returning the deposit.He said he can probably start the job next week or the week after. That would bring us to 7 weeks. We still decided not to use Municipal Services and told Mike Marucci that we have waited well beyond what he originally told us when he took our $500.00 deposit. I told him I want no problems for him or us&I would like the deposit back. He told me "Your not getting it back & if this goes any further I'll put a Lien on your house for the supplies"
Desired Settlement: We have been very patient with Municipal Services and it would be only fair for us to receive our deposit back of $500.00. We gave the deposit in good faith to have the work done with in the 2-3 week time frame that Mike Marucci originally stated.
Business Response: Company responded by phone. BC
The company called was contracted to perform a job for the consumer. Materials were ordered at a cost of almost $4,000. The materials took about 4 weeks to arrive. The company collected a $500 deposit. When the materials arrived the company told the consumer they were ready to get started. The consumer indicated they would like a refund. The consumer is in breech of contract. Consumer is now doing this themselves.
The companies response is false. We had to keep tracking down Mr. Marucci and his statement that he had to order $4000.00 in supplies is simply untrue. Making threats to put a lien on my home is unprofessional when the consumer did nothing wrong. The total cost of the job for the stamped pillars that the $500.00 deposit was held for totaled $3200.00. Also Mr. Marucci is stating that I am in breech of contract. I am requesting the company please supply a signed copy of the contract from the homeowner that he says was breeched. I would supply a copy myself if there was one but one was never made. We are a consumer with integrity and don't understand how anyone can run a business by making false statements and false promises.
*** ******* * ****** ****
** ** ******* **
******** ** *****
This letter is in response to a complaint filed to The Better Business Bureau by
******* & ****** **** whom reside on
they wanted built in the front area of their home. We promptly scheduled an appointment
for the next day April 3rd, 2013 and provided them with an estimate. On April 8th, 2013 (3
business days later) we contacted the ******via email to let them know we had additional
information about the columns and we wished to set up an appointment to go over the
details. The ******contacted us on April 9th, 2013 to confirm the appointment for that
evening. A check dated April 10th, 2013 for the amount of $500 was received from the
Voits that evening April 9th, 2013 as Good Faith deposit for the special order of material
needed to perform the contracted services.. The acceptance of the $500 check makes our
agreement a legally binding. We attempted to have the ******sign the contract on the spot
that day, but because of poor reception by the lake where their home is located, we were
unable to connect our mobile tablet to our invoicing program. We promptly ordered the
materials needed for the job through Willoughby Concrete Builders Supply and notified the
Voits that it would be 2-3 weeks for the materials to arrive. During the waiting period,
jobs were scheduled since we can't stop running the business to wait on materials. On 1
2nd, 2013, Willoughby Concrete notified us that the materials had arrived. The ******/span>
promptly scheduled for the week of May 13th, 2013 to have the services rendered"
however, during that time several rain days delayed our jobs that were in progress'
therefore, the ******start date got pushed to Monday May 20th, 2013. On May 19, 2013
the ******contacted us to cancel the job. We notified them that the deposit was not
refundable since special materials were ordered and could not be returned to the
manufacturer. By Sunday May 19th 2013, We noticed that the ******had already hired
someone else to do the Work at perhaps a cheaper price or decided to do it themselves and
therefore canceled so promptly. The ******could not have been scheduled any sooner than
May l3th because of jobs already in progress and the many rain days We have had in
Northeast Ohio this spring. We feel that their allegations are erroneous and false. We have
provided the BBB With copies of the proposal, check and the invoice for the materials. We
Would like to add that recently our supplier Willoughby Concrete notified us that the ******
called them several times impersonating our staff to retrieve information regarding this
matter. The supplier and our company have nothing to hide and have not provided the ******
With any false information. We feel have all acted in a timely manner and kept
communication With the ****** We look forward to resolving this matter.
This is to reply to a question from ***** ******. The invoice from the supply company IS SOLELY for material purchase for the ****** project. It does not contain supplies for other jobs. We hope this answers your question. Feel free to contact us if you have additional questions. Thank you.
Date: July 1, 2013
From: ******* * ****** ****
Complaint #: *******
The following is in response to the letter you received from Mike Marucci that was forwarded to me on June 27, 2013. First- the statement that Mr. Marucci "acted in a timely matter and kept communication with us" is what's erroneous and false. Second- His statement claims that we canceled on Sunday May 19, 2013 and already hired someone else the same day at a cheaper price or we did it ourselves. Please take note: We canceled on Thursday May 16, 2013 as my complaint with the BBB is dated May 16, 2013. Third- We ABSOLUTLEY NEVER called impersonating his staff to retrieve information. We simple called Willoughby Concrete Supply stating that we were supplied with an invoice from Municipal Services and wanted to verify the date the materials were ordered and Heather (from Willoughby concrete) said it was ordered on 5/1/2013 and they have 30 days to pay or they will get finance charges. I'm sure that Heather contacted Mike or Angie once our call was completed on 6/7/2013 and based upon that conversation and there close work relationship they are falsely accusing us of impersonating there staff. Fourth- Based upon the invoice for the materials ordered and Mr. Marucci's prior statements... In one statement he says materials cost almost $4000.00. In the invoice that was provided materials totaled $4653.61. So which one is correct? Neither because how do you order that much in supplies for pillars that total $3200.00 which is on the estimate that Mr. Marucci provided. Also Mr. Marucci lied to *** **** on April 29, 2013. Mr. Marucci stated that he was still waiting for the stamp to arrived and the invoice clearly shows it was never ordered until 5/1/2013 which is 22 days after we gave our deposit. The invoice clearly shows that this is for 2 separate pillar jobs which confirms the prior conversation between *** **** and Mr. Marucci on April 29, 2013 when Mr. Marucci stated that he was trying to book other jobs with the same stamp. He took our deposit and put us on the back burner until he was able to book other jobs with that stamp. Please Note: All the supplies that are on the invoice are strictly for pillars not the driveway/walkway extension as no supplies need to be pre-ordered for that. Our concrete work have since been completed by a reliable, honest and hardworking contractor a week ago which a copy of the city permit can be supplied if needed to confirm the dates. I don't even know how to respond to us having start dates...Just another lie. Please provided emails or phone records showing that you contacted us for a start date. I can provided emails & phone records if needed that he never responded to. Why am I been held responsible for someone else's materials? Either Mr. Marucci business skills are clearly lacking or its just another lie to cover his trail. Pillar Estimate- $3200.00- Pre-ordered Supplies for pillars- $4653.61. No supplies needed to be pre-ordered for the driveway/walkway extension. The gravel, steel mesh and concrete is delivered during the job. Admitting that you are wrong is not a bad thing... Lying is what's bad. I feel truly sad for Mr. Marucci & his lack of integrity that reflects the company that was built by his grandfather. We don't feel its necessary for Mr. Marucci or any of his staff to keep coming by our house. We would like to resolve this matter in a civil fashion and would please appreciate that Mr. Marucci & Angie with there Black Mercedes Van & White Excursion stay away from our house.
No the ESTIMATE was given to us on April 3, 2013. The deposit for the pillars was given on the evening of April 9, 2013 but the check was dated April 10, 2013. There was not a set date only that we were promised the job would be completed in 2-3 weeks from the time he received our deposit. We had called Mr. Marucci for pillars. While he was here we asked him to quote estimates on other work but it was just an estimate cause we only had a budget of $4000.00 to work with and we made him aware of that while he was standing in front of our house in the street next to his vehicle. He also gave us a verbal estimate to install RUBBERSTONE on my upper deck patio floor and I am surprised he's not including that too. We never even communicated about anything other than the pillars since his original estimate on April 3, 2013. Mr. Marucci's statement on June 27th 2013 clearly states that and only talks about the pillars and he never mentions anything about any other work to be done. I am faxing you an email that shows communication from Mr. Marucci only regarding the pillars/columns.
Consumer Response: Email from company about columns
I attempted to reply online but my password wouldn't work. To answer your question from 7/17/13 There was no delay between receiving the deposit and ordering the materials. The manufacturer confirmed receipt of the order April 12th, 2013, 2 days after the deposit was received. The order was received by the supplier on May 1st. To answer the 2nd question the total price for the job was $6,255.80 (cost to the ****** the total cost for special materials was $4,653.61.
Attached is the copy that shows proof that the order was sent to the manufacturer 2 days after receiving their deposit and not 440-537-0512.like the ******claim. Again, was when the supplier received it from the manufacturer. They were NEVER placed on the back burner and therefor feel no need in going to Arbitration. Please call Mike Marucci for any additional question at
BBB's Final Determination: Business failed to comply with its pre-commitment to arbitrate complaints.