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Adelmo's Electric Sewer Cleaning Inc.

Phone: (216) 641-2300 Fax: (216) 741-1964 View Additional Phone Numbers 4917 Van Epps Rd, Brooklyn Hts, OH 44131 http://www.difrancoplumbing.com

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Description

This company offers services consisting of basement waterproofing, plumbing, installation and service of sewer and drains, fire protection, back flow prevention and installation and repair of gas lines.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Adelmo's Electric Sewer Cleaning Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Adelmo's Electric Sewer Cleaning Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Adelmo's Electric Sewer Cleaning Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: January 01, 1956 Business started: 01/01/1953 in OH Business incorporated: 12/16/1994 in OH
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Ohio Construction Industry Licensing Board
6606 Tussing Rd., Reynoldsburg OH 43068
http://www.com.ohio.gov/dico/ocilb.aspx
Phone Number: (614) 644-2223
Fax Number: (614) 644-2618

Type of Entity

Corporation

Business Management
Mr. Joseph DiFranco, President
Contact Information
Principal: Mr. Joseph DiFranco, President
Business Category

Concrete Contractors Fire & Smoke Alarm Systems Waterproofing Contractors Mason Contractors Mechanical Contractors Plumbers Plumbing Drains & Sewer Cleaning Septic Tanks & Systems Contractors & Dealers Sewer Contractors Water Main Contractors Septic Tanks & Systems Cleaning Backflow Prevention Devices & Services

Method(s) of Payment
Cash & check (preferred): All major credit cards.
Alternate Business Names
Able Sewer & Piping Adelmo"s Basement Waterproofing All Heights Plumbing DiFranco Plumbing Company
Industry Tips
Home Improvements

Additional Locations

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB reports on known significant government actions involving business' marketplace conduct.

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Additional Phone Numbers

  • (216) 398-7111(Phone)
  • (216) 749-2222(Phone)
  • (440) 449-4449(Phone)
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Complaint Detail(s)

11/6/2012 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: I had waterproofing done on my crawlspace by this company due to mold in my crawlspace. I then had insulation put in. When I had survey for energy conservation, they found that I had water and mold in my crawlspace again. This was only a little over a year from the waterproofing. I contacted Mr. ******** and he investigated and said that he did not know where the water was coming from. He was going to contact my insulation person and come up with a plan. This was in May, 2012. I did not hear from him and did contact my insulation person who said he had not talked to him but he couldn't fix the insulation until the water problem was resolved. I need Mr. ******** to resolve this problem so that I can get rid of the mold in my crawlspace. I have left four messages over the past month and have not received a return call. I want to know if he is going to figure this out or if he cannot. I need some answers. I am very frustrated.

Desired Settlement: waterproof of crawlspace redone or tell me what the problem is so that I can get it fixed.

Consumer Response: Response taken by phone (**):  Consumer called to indicate business had been out to look at her crawlspace, although it took multiple phone calls per day to get a returned call. Since March, the water has not returned despite recent heavy rains. Business was unable to diagnose how water entered, but offered possible repairs if it does return. Consumer indicated that insulation company is replacing insulation at no charge. Since complaint was primarily about Adelmo's slow response, and owner did come out to attempt to diagnose issue, consumer states OK to close complaint as resolved.

BBB's Final Determination: Business resolved the complaint issues, but not within BBB's timeframe. The complainant acknowledged acceptance to BBB.

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