BBB Accredited Business since
Phone: (440) 546-9911 Fax: (440) 546-9913 4001 Towpath Tr. Ste. A, Broadview Heights, OH 44147 View Additional Email Addresses
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This firm provides computer systems service and support to businesses and educational facilities.
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A BBB Accredited Business since
BBB has determined that QuadStar Digital Guidance, Ltd. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for QuadStar Digital Guidance, Ltd. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Edward Vennetti, Owner
Computers - Service & Repair Computers - Dealers Computers - Cable & Installation
Industry TipsComputer Sales & Services
4001 Towpath Tr. Ste. A
Broadview Heights, OH 44147 (440) 546-9911 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: On the morning of 11-9-11, I called and asked if they would honor a warranty repair on my Lenovo laptop. I gave the service writer the model nbr and serial nbr. I explained that my speakers were not working. He told me that they would cover it and that it would take 3 to 5 days. I took it to them on the same afternoon.After not hearing from them in 4 business days, i called them for a repair update. The technician told me that they were very busy & had not completed the repair. he did say that my speakers were shot. He said it may take another week, if they had to order parts. I told him okay and hung up. About 2 minutes later my phone rang. It was they same technician. He told me that he was new and made a mistake by tkaing my laptop. he said they do not repair consumer brands. He said that he could send it out for a fee & have it fixed. I told him that I was coming to get it.When I got there I asked to speak with a manager. He told me the same story. I asked him why it took seven days for someone to discover their error and then only after I made an inquiry on the phone. All he did was say he was sorry. Every time I opened my mouth, he was sorry.They tied up my laptop for 7 days and it would have been longer had I not called. Then they offered no type of reconciliation. They are advertised on the Lenovo website as an authorized repair center. There was no disclaimer saying it was for business ended customers. They have a walk in store and counter!This was customer service at its worst.
Desired Settlement: They should have offered to cover the repair as part of customer satisfaction. I wasted my time and gas and loss of my computer for seven days due to their lack of training and having no checks and balances in authorizing repairs. I now have to send it to the manufacturer which is going to tie it up another seven days or more & pay shipping on top of that.
Business Response: The response from the business was not received electronically and is not available for viewing.
BBB's Final Determination: Business resolved the complaint issues, but not within BBB's timeframe