BBB Accredited Business since
Phone: (440) 235-3588 25564 Bagley Rd, Olmsted Falls, OH 44138
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Computers - Dealers, Computers - Supplies & Parts, Computers - Used, Computers - Service & Repair, Web Design
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A BBB Accredited Business since
BBB has determined that Falls PC Clinic, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Falls PC Clinic, LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Marvin J. Harb, Co-owner Mr. Mike Harb, Co-Owner
Computers - Service & Repair Web Design Computers - Dealers Computers - Supplies & Parts Computers - Used
Industry TipsComputer Sales & Services
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
25564 Bagley Rd
Olmsted Falls, OH 44138 (440) 235-3588 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: I recently brought my laptop in to Falls PC Clinic LLC for the screen to be repaired. I was given a quote for $100 for a used screen and chose to go ahead and approve the repair. I picked up the laptop yesterday December 3, 2015 around 5:42 pm, looking at the new screen with ******, the employee who repaired it, and paid for the repair. He gave me a $10 discount for being a return customer which brought my total to $97.20 as shown on the attached receipt. I did not notice the issue with the screen until that evening after getting home and attempting to do my work on the laptop. That is when I noticed to small light specs in the screen, which I've attached as a picture. I am not a specialist and I am not sure of what kind of future issues this defect can possibly cause. However, I did not pay $100 to have a defective screen. Although used, I would still expect for the screen to be in Excellent Used Condition. I called up to the repair shop today, December 4th at 11:27AM and was told by ****** that he was unsure of what I was talking about so I would have to bring it back to the shop to show him. I brought the laptop back in today, December 4th, around 4:40pm and was waiting for ****** to get off of the phone with a customer. That's when what seemed like the owner approached and I showed him the issue with the screen. He assured me that I have a 90 day warranty for the screen and that the issue is from damage to pixels in the screen. I asked if the warranty covered the issue and he stated that it only covers if the screen goes out. However, I never received a copy of this warranty to have a full understanding of what it covers as it should cover a defective screen. (Defective: imperfect or faulty). Aware of their "No Refund or Exchange Policy", he then asked if I would like for him to exchange the screen for a new one that would cost me $150 instead of $100. I asked if they were able to exchange the screen for another used one without defects so that I would not have to pay more money and he said that they did not have anymore used screens. I then asked why would the be able to do an exchange but wouldn't be able to do a refund and he did not have an explanation. My guess is that he just wanted to make more money off of me. I am only asking that Falls PC Clinic LLC replace my screen with one that has no defects so that I can feel like a valued customer. If they are unwilling to replace the screen with one that has no defects, then I would like a full refund.
Desired Settlement: If they are unable to replace the screen with a screen without defects, I would like to be issued a full refund.
We did replaced the screen for the client with a used screen as she requested. We did offer a replacement with a new screen at the time of the repair and that would have costed $50 more than a used screen. The used screen that we installed in her computer in my professional opinion is in perfect working order for a used screen. The little white spots that she is referring are very hard to see and are actually normal, especially for a used screen. They are caused by dead pixels as I explained to her when she came in after the repair. It is normal for some new LCD screens to have dead pixels and is acceptable per industry standards. I explained to her that the screen was fine and that if it did indeed go out it would be covered by our 90 day warranty. When she picked up her laptop she didn't take the old cracked screen with her and had already been disposed of. So if we were to take out the replacement screen we would have no other screen to put in it's place.
We are not here to gouge clients for money are we are very fair with our pricing and go above and beyond for all of our clients. When you came in if I felt that there was something wrong with your screen that is not acceptable for a used screen, we would have been able to come up with a solution for you. We live in the community and are here to help the community. I am willing to replace the screen with another used one or if she wants to go with a new one it will cost $50 more. She will have to wait for us to get a used screen in, which I am willing to order.
Consumer response taken over the phone by BBB staff 12/10/15.
Consumer would like them to replace the screen with another used screen. She asks that they call when the screen is available and she will bring her laptop in for service.
Business Response: We left ***** a message today as we have a replacement screen in stock now and are able to replace her screen.
Customer Reviews Summary