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          CompSource, Inc. has 1 locations, listed below.

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            Business ProfileforCompSource, Inc.

            Computer Dealers
            BBB accredited business

            At-a-glance

            Customer Reviews

            3/5stars

            Average of 4 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 12/28/2000

            Years in Business: 31

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            CompSource Inc is a Computer Store in Cleveland, OH.

            Products & Services

            CompSource is a retailer of Computer, Mobile, Home Theatre, software, Gaming Device, Office, Home and Outdoor Electronic Products.

            Business Details

            BBB File Opened:
            10/29/1992
            Years in Business:
            31
            Business Started:
            11/2/1992
            Business Incorporated:
            7/25/1996
            Accredited Since:
            12/28/2000
            Type of Entity:
            Corporation
            Alternate Business Name
            • United Office Products
            Hours of Operation

            Primary

            M:
            8:30 AM - 5:00 PM
            T:
            8:30 AM - 5:00 PM
            W:
            8:30 AM - 5:00 PM
            Th:
            8:30 AM - 5:00 PM
            F:
            8:30 AM - 5:00 PM
            Sa:
            Closed
            Su:
            Closed
            Business Management
            • Ms. Cathy Bellone, Vice President/CFO
            • Mr. Dean Bellone, President
            Contact Information

            Principal

            • Mr. Dean Bellone, President

            Customer Contact

            • Ms. Cathy Bellone, Vice President/CFO
            Additional Contact Information

            Fax Numbers

            • (216) 619-7117
              Primary Fax

            Phone Numbers

            Email Addresses

            Website Addresses

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/25/2023

            Complaint Type:
            Guarantee/Warranty Issues
            Status:
            Answered
            I purchased the ******* ****** ********* ****** ****** through CompSource on 2/14/23, for the amount of $817.60. Prior to purchasing this product, CompSource's agent re-assure me that they were an authorized re-seller for ******* and I would have a full warranty with the product if case anything went wrong. To my surprise, about three weeks ago my ******* router started malfunctioning. I called ******* and they informed me that because my router was purchased from an un-authorized re-seller, they are not able to exchange the product, provide me any type of technical support, or any exchanges. As a onetime courtesy, they provided me free technical support, and they concluded that the router is defective, and they do not have a fix for it. However, they will not provide me with an exchange, or a refund back to my Bank Card. They directed me back to CompSource who should provide a full refund, as they should have clearly informed me about the warranty policy for un-authorized re-sellers. I contacted CompSource right away, and they brutally denied me any type of refund since the product was purchased over 30 days ago. CompSource directed me back to Netgear, letting me know that the product should have a warranty. I called back ******* back, and they clearly said, "THIS IS NOT TRUE", CompSource is not one of our Authorize Re-sellers and I do not have a warranty. They wrote this to me in an email which I have uploaded with this complaint. So, I am now a customer with a dead product that I spent $817.60 for, and no one wants to give me my money back. This was clearly a misrepresentation from CompSource. All customers should be clearly informed about not having a warranty with ******* if the product is purchased through CompSource. For this reason, I am asking CompSource to provide me a full refund for this non-working product that does not have any type of warranty at all by ******** Please see email and purchase receipt attached.
            Read More

            Customer Reviews

            4 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Kip A

            5 stars

            12/11/2023

            Just an amazing group of people who seem to have a good time with customers and love helping with any questions you have. I highly recommend them as they have been my go-to for years.

            Local BBB

            BBB Serving Greater Cleveland

            BBB Reports On

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