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Zerys

Phone: (888) 864-8398 View Additional Phone Numbers 9319 Hermitage Rd, Chardon, OH 44024 http://www.interactmedia.com View Additional Web Addresses

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Zerys include:

  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Zerys
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: August 08, 2008 Business started: 12/10/2008 in OH Business started locally: 12/10/2008 Business incorporated: 08/20/2007 in OH
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Stephen J. Lazuka, President
Contact Information
Principal: Mr. Stephen J. Lazuka, President
Business Category

Computer Software Publishers & Developers Marketing Programs & Services Search Engine Optimization Services

Alternate Business Names
Interact Media, LLC

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    9319 Hermitage Rd

    Chardon, OH 44024 (888) 864-8398

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Additional Phone Numbers

  • (877) 605-6882 (Fax)
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Additional Web Addresses

  • http://www.zerys.com
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Complaint Detail(s)

3/19/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: My complaint is twofold. Zerys is a content site, and these sites are completely unregulated; therefore, writers are frequently abused on many levels. And in their eyes the client is always right! For example, at Zerys there was a client who bullied and harassed me. There was an article they wanted me to rewrite but I wasn't clear about their instructions. Whenever I would write the client to please explain their instructions more clearly, they would respond with a smart retort or with a line of points such as this (....). Very unprofessional and immature. I suggested that the client could cancel if they pleased. You see, Zerys has a strict policy about writer's canceling articles. Their account can be suspended if they cancel a certain amount of articles but client's are allowed to harass writers. Anyways, I did not want to cancel. I eventually, against my better judgement, rewrote the article. They rejected the article and then wrote Zerys a complaint about ME! Zerys sent me a warning email about terminating my account without notice. Now fast forward. A client had a batch of articles. Everything was the same about the articles except the location. So, I wrote a template article and wrote a bunch of the articles just changing the location. The client accepted the articles with *5* stars which is the highest rating a writer can receive! I even re-wrote a few articles for this client and they sent me a message about the excellence of the articles. Well, the client complained to Zerys that they lost money, $185, because the other articles I did were self-plagiarized. Zerys terminates my account saying that self-plagiazrizing is against the TOS. Well it's not in their TOS, I never signed a TOS, and it's the client's fault for not checking the articles. They accepted the articles and that's it. Now Zerys doesn't answer my email questions about the money they owe me and I want answers! I wrote nearly 500 article for Zerys with only 54, plus or minus, rejections. My account was ***********

Desired Settlement: Zerys still owes me money for articles that have been accepted. The amount is roughly $115.30. Also, some articles, roughly two or three, I had pending for acceptance disappeared. I don't know where they are and therefore Zerys is responsible for them I want compensation of $35. I also want $2,000 compensation for pain and suffering and loss of income due to unfair termination of my account. I will have to find a replacement for this income. Total I want: $2150.They refuse to answer my emails.

Business Response: *****

**** ******, our Senior Editor in charge of our writer network, has advised me that she sent you the email message below. Let me know how you want to proceed.

***** ******

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Dear *****,

It is our policy not to pay writers for content they submitted within our system that was copied or plagiarized. We have determined that you copied content and submitted it to the buyer, which has caused the buyer and us harm. As stated in the agreement you signed when applying, we reserve the right to take action against all writers who plagiarize and cause harm to us, our clients, and our brand. We have had numerous complaints about you from multiple clients, and you have received multiple warnings.

In your BBB complaint, you admit that you “wrote a template article and wrote a bunch of the articles just changing the location.”  As stated in our notice to you dated 3/5/14, “self-plagiarism is the practice of creating and submitting the same content from job to job.  If you write content for one title that is significantly similar and/or the same as content that you write for another title, you have self-plagiarized.”

We also stated that Interact Media has a zero-tolerance policy regarding self-plagiarism.  Any writer found to be self-plagiarizing will have his/her account terminated immediately.  Our policy regarding this is clearly stated in the Writer FAQs and in the writer forums under the topic of plagiarism.

Since we discovered that the approved pages were also copied, we have no obligation to pay you for those articles.  However, in good faith, and in order to avoid a long drawn-out investigation and other action, if you agree to our terms we will agree to pay you the remaining amount for all articles approved before your account was terminated, which amounts to approximately $114.

You will also need to agree that you will never again sign up for another writer account within the Zerys system and will refrain from discussing this situation or settlement publicly.

Please be aware that we will be conducting a more thorough investigation into your account to see if we find any more plagiarism, and if discovered, we reserve the right to legally pursue you for those damages as well.  If further plagiarism is found, you will owe us for the amounts we've paid you in the past for plagiarized content.   If you agree to this proposed settlement, we will agree not to pursue further damages against you.   

Please reply and we will send you an agreement to sign. Once signed, we will release payment.

Consumer Response:

Thank you for your email. The point is that they owe me money...period. Anything outside of the money they owe me is a separate issue. If they have a beef with me, it has nothing to do with the money. I worked for it, so the money is mine. They should have already paid me. I have an email from them stating that they "will pay money owed me from articles already accepted." This was before they sent me another email after they found out about the BBB complaint. They can't hold my money, and if they try to make-up some excuse they are in the wrong. A reputable business should pay the money they owe. It will be interesting to see what their response is. Anything other than "we will pay her the $115.30" would be out of line. Looking forward to hearing from you.
Kind Regards
Ms. *******

Business Response: While the writer states that we did not contact her, and was not offered any payment, you can see below this is not true. There is a long history of complaints against this writer, and she has missed at least 39 deadlines, which causes major problems for buyers that hire her. We have given her several warnings in the past, up until this incident where she herself admits to submitting self-plagiarized work.

Our initial response to her complaint explained that, as stated in our Terms she agreed to when signing up, and given she admits to plagiarism, we have no obligation to pay her the remaining amount owed to her. However, in our response we also offered to pay her the remaining amount in god faith, if she would agree to never sign back up with us again. Since then, we have paid this writer the remaining amount owed to her within her account, even though we were not obligated to. However, we are researching this writer's previous work, and we reserve the right to pursue her for damages caused to us and our client as a result of her attempt to defraud us and our client by submitting copied work.

BBB's Final Determination: Consumer accepted resolution offered by the business.

6/22/2012 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: This company Zerys, also know as Interact Media closed down my account 24 hours ago without explanation. They did not bother to send an email or explain why this happened. I happened to have a client or agency that they are really good business partners with, for whom I expressed a disinterest in their shady business practices. This is the only reason I can think of for them shutting my account downBut that is not all; I am still owed $54 for work already completed and another $26 for work that needs to be revised, grand total $80. Sorry that is a lot of time and money for me and they claim they have the right to just "take it" from me. This is a rip-off...If they want to close my account that is one thing, but they are not going to steal money from work I have already completed. That is theft, that is illegal. I cannot even access my account and they do this on purpose so because they think I will somehow forget other work I have completed and simply let them keep my money.I do not care if I have to file a police report, $80 is $80 and if I were mugged on the street and had $80 stolen from me, you better believe I would file a police report.Please look into this for me, I will continue to escalate the issue until it is resolved to my satisfaction. Thank you for you help.**** **

Desired Settlement: I want the money that I am owed for the work that I have done ($54) and I want the opportunity to revise another job worth ($26). This will only occur once they give me access to my account which they have arbitrarily blocked. Thanks

Business Response: We are sorry for any misunderstanding, but your account was terminated when you failed to honor the Terms of Service Agreement. However, as you know, you were compensated for the work that was completed.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

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