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BBB Accredited Business since

The PC Guys

Phone: (877) 367-7970 Fax: (847) 589-1578 PO Box 241382, Lyndhurst, OH 44124

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This form provides general troubleshooting, maintenance and clean-up; hardware and software installation, set-up and updates; virus prevention and removal; data loss prevention and recovery or migration;  wired and wireless networking set-up, maintenance, and security; custom computer systems; consultation for new computer purchases; operating system upgrades; printer, smart phone, and iPad  set-up and configuration; email set-up and configuration; desktop publishing; on-site, in-shop, and remote service; computer pick-up and delivery; and emergency appointments on weekends.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that The PC Guys meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for The PC Guys include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on The PC Guys
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 10, 2011 Business started: 01/01/2004 in OH
Type of Entity

Sole Proprietorship

Business Management
Mr. Marc Barron, Owner
Contact Information
Customer Contact: Mr. Marc Barron, Owner
Business Category

Computer Consultant Computers - Service & Repair

Products & Services

The PC Guys sells the following brand(s): and More, APC, Canon, Epson, Hewlett Packard, Linksys, Logitech, Microsoft, Semantec, Western Digital

The PC Guys offers the following product(s): and More, Battery Back-Up Units, Computer Accessories (Mouse, Keyboard, Speakers, etc.), Custom Built Computers, External Hard Drives, Software Applications

Method(s) of Payment
Cash, Check, Credit Cards
Refund and Exchange Policy
Manufacturers' warranties apply
Alternate Business Names
The PCGuys

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.