BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Request a Quote
A BBB Accredited Business since
BBB has determined that Good Knights Sweep, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Good Knights Sweep, Inc. include:
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Ohio State Department of Agriculture
8995 East Main Street, Reynoldsburg OH 43068
Phone Number: (614) 728-6250
Fax Number: (614) 466-4346
Type of Entity
Business ManagementMr. Scott Campbell, Owner
Chimney Cleaning Animal Carcass Removal Tree Service Chimney Builders & Repair Gutters & Downspouts Tuck Pointing
What is a BBB Business Review?
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
Read Complaint Details
Complaint: I spoke with ***** on Friday March 16, regarding my chimney. I advised ***** that I had a chimney cap put on the chimney the previous week after a bird found its way into the house and several weeks later I had heard footsteps of another animal. I told ***** that though the chimney cap would eliminate future birds / critters from entering my home I was concerned about the interior of the chimney being compromised by a crack or missing brick. ***** came out on Saturday and I told him that I was interested in a procedure where the space around the vent/flue of the chimney is surrounded by a substance to repair/mend the chimney. ***** advised that this procedure would cost about $5,000 but there was no charge for making an inspection of the chimney. After ***** looked at the non-working fireplace and the hot water tank and furnace connections in my home he went up on my roof. ***** took off the chimney cap, came down from the roof and advised that he could put a piece of tin over the flue which connected to the non-working fireplace for $20 which would eliminate any draft as well as prevent rain/snow from entering the chimney. I agreed to this and ***** then cut a piece of tin and caulked it over the flue opening. He then came down the ladder with the chimney cap and put the chimney cap on his truck bed. I asked what he was doing with my chimney cap and ***** said that was our agreement. “He would place a cover on the flue opening and take my chimney cap in return for $20.” I told him that I had not heard him say that he would take my chimney cap, I had not agreed to him taking my chimney cap and he needed to put the chimney cap back on the chimney. ***** advised it would cost me $25 for him to reinstall the chimney cap. I believe that ***** knew before going up on my roof that there was not enough room around the flue to do any repair procedure and his intention was to replace my chimney cap with a piece of tin.
Desired Settlement: I do not believe that ***** acted in an ethical manner. I would have preferred that he advise of a minimum inspection charge and not offer a free service when that was not his intent. I would not use his services in the future nor would I recommend him to anyone.
In regards to ** *********** complaint: 1) ** ********** asked me if I could reline her chimney, which in fact can cost $5,000. However, I believe that this was not an appropriate repair for the problem at hand. A less scroupulous business would have merely taken her order. Instead, I found a more fitting way to eliminate the possiblity of animals entering her flue from outside. 2) ** **********must must have misunderstood my initial proposal which was: for $20 AND the chimney cap on the flue (it has a mesh screen that a rodent could possibly pass through) I would place a top plate seal on top of the flue. When I was finished, I placed the cap on my truck and she then said she wanted the cap. I agreed IF I was compensated $25 (my value for the used cap). She agreed and I replaced it. The $25 additional fee was compensation for the cap, NOT A FEE FOR REINSTALLATION. Apparently, misunderstandings still exist. I believed that the matter was settled as I was paid in full $45. 3) ** ********** states "I believe that ***** knew before going up on my roof that there was not enough room around the flue to do any repair procedure and his intention was to replace my chimney cap with a piece of tin. " How could I KNOW the condition of something before I see it? How could she know my intent in this situation? 4) In the Desired Settlement section I am accused of not acting ethically and again my intents are questioned in regard to inspection charges versus the free service of ESTIMATES. Again, more misunderstanding. My minumum charge for an inspection was at the time, in this situation $69.99 plus tax, and could've been as much as $179.99 plus tax. I could have gone that route, but because I am ethical, and had diagnosed a simpler cheaper solution to her particular problem, AND was attempting through barter, to save this client even more cash. I believe that in no way I have acted inappropriately.
To continue the theme of misunderstanding, I personally cannot discern a desired settlement, in the DESIERED SETTLEMENT portion of this complaint. I can only reiterate, I DID act ethically. I could have charged more, but did not. The repair is still under warranty, and will ensure that no animal can enter the house through this flue. I consider the matter closed at this time.
On or about February 15, I found a bird in my house. About a week later I heard sounds of a bird/ animal in the ceiling of my living room. After several attempts to contact my roofer to discuss my options to secure the house from “critters, my roofer advised he was on vacation in Mexico. I immediately contacted another roofer and explained my need to have a chimney cap installed ASAP. The roofer had someone out on March 10, less than 24 hours later, to install a chimney cap.
To date the company has not admitted a communication issue or have they indicated that they will make an attempt to be clear in their procedures with future customers.
I contacted the BBB because I firmly believe that the company is not totally honest and I will not sign a release indicating otherwise.
My principals are worth more than $25 - They can keep the $25.
I consider this issue an unresolved complaint.***** **********
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.