This Business is not BBB accredited
Phone: (440) 729-5050 7271 Mulberry Rd, Chesterland, OH 44026 ! Sulco, Inc. is Believed to Be Out of Business !
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Services: Safety inspections (L1 L2 & L3),
wood gas oil & pellet stove appliances servicing & installation.
The following refers to services offered to chimneys:
Safety inspections, sweep, stone & brick repairs & restoration,
water repellents and coating applications, flue liners and restoration,
caps and dampers.
The following refers to services offered to fireplaces:
Repairs & replacements, remodeling with new brick and stone faces,
wood gas & pellet insert installation.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
- This business has no rating because BBB has information indicating it is out of business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Tom Sulzer, Owner
Chimney Builders & Repair Waterproofing Contractors Chimes & Bells Fireplaces Chimney Cleaning Fire Protection Consultants Fire Protection Equipment & Supplies
Method(s) of PaymentMasterCard, Visa, Checks
Industry TipsHome Improvements
THIS LOCATION IS NOT BBB ACCREDITED
7271 Mulberry Rd
Chesterland, OH 44026 (440) 729-5050 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
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|8/28/2013||Problems with Product/Service | Complaint Details Unavailable|
Problems with Product/Service
Read Complaint Details
Complaint: On September 21st, we hired Sulco to come out and sweep our chimney. Upon their arrival they had determined our chimney had a fire and the liner would need to be replaced. Pictures were supposedly taken of our chimney showing a hole in our liner and there was a build up of creosote at the top of chimney where the hot and cold air meet. We had a stove put in three years ago by this company. We trusted his opinion and couldnt imagine how we had a fire. Let me go back for a second, before the stove was put in, we did have a wood burning fireplace that did catch on fire. So looking at the discolored cap it is apparent we did have a fire. We wanted a second opinion and had a second guy come out and give us a quote on a new liner and he noted that the cap had not been recently removed. It took some elbow grease to break it loose. After he looked at our chimney he said we did not have a fire and a good sweep would fix us right up. A third guy came out and mentioned that if we had a chimney fire it would be pretty impossible with a stainless steel liner and if we did need our liner replaced it carries a lifetime manufacturers guarantee. We have contact Sulco and expressed our finding he still felt that we had a chimney fire and need to replace our liner. With the two free estimates we had received on one mans findings which were incorrect, we would like our money back for a service that apparently didnt take place. If the cap was never removed, how was he able to take pictures let alone if we had no fire, how were there pictures taken of a burned liner?
Desired Settlement: We are asking for a refund of $59 for services not rendered on September 21st.
Sulco and Mr. Customer together on September 21st, 2012, decided that the current liner in this particular case was definitely, not worth keeping and that it should be replaced. Mr. and Mrs. Customer both had told us that, their fireplace insert hadn’t been serviced since it was installed 3-years ago. During our visit that day Mr. Customer agreed that because of his lack of maintenance and our advice to replace the liner for all economical, practical and safety purposes, made a lot of sense. Mr. Customer is in the field of fire-safety and knew the importance of fire-safety and prevention in the home therefore, neither of us were about to take any chances. We even wrote on our service report of that day (copy here attached) that the system “had experienced a “chimney fire and was not safe to burn” certainly, not until repaired and system tested. The results of improper burning practices coupled with negligence related to poor maintenance will eventually cause a chimney fire in any wood-burning appliance. The customer’s entire warranty had been cancelled and discontinued due to the lack-of; annual cleanings and inspections, prior to us even meeting on the 21st.
The customer asked us to quote the work as suggested. The new liner would give them a fresh start with a clean inspection record to begin a new warranty with HomeSaver, the Manufacturer. A copy of our Examination report # ******, invoice # ****** for the examination and proposal # **** for the work quoted is all attached here. We did get paid on-site for our examination after we gave the customer a 25% discount but, never did get the work for the contracted proposal which is fine with us.
“Safety First” was the only way Sulco ever did business. The customers’ liner was not in satisfactory order due to burnt-charcoaled deposits of crystallized creosote which was the direct result of a chimney fire therefore; we did sweep or even see sweeping as a practical option. I truly believe that any attempt by us to remove the creosote would have cost the customer more than what we quoted them for a brand new liner. HomeSaver who is the manufacturer requires a thorough and complete cleaning to eliminate any and all creosote deposits prior to reusing. Our procedure to accomplish that is quite costly. A brush alone would never clean the liner well enough to sign-off and authorizing reuse after a fire.
Our advice was good advice to the customer regardless of which contractor the customers actually chooses or choose to do the work. Sulco has never made a customer feel obligated to buy from them as they strongly believed that the customer has the right to choose for themselves, there own contractor. Second opinions are often suggested and sometimes even insisted. Hopefully, Mr. and Mrs. will make good choices for themselves in the years to come which is all that matters here. “I was once told that, good advice is only good if taken seriously enough to practice. The $59.00 fee that we charged the customer was for our visit to there home and professional advice.
For the record; Sulco would never have done what the other two contractors suggested or have implied doing nor do we offer any free consultation. Our technician who examined the fireplace insert at Mr. and Mrs. Customers’ home is, my own son who is a College Graduate and upholds a degree in Engineering. He is trained and certified by the National Chimney Safety Institute of America and ranked top of his class. He is also a Certified HomeSaver Installer for liners and other wood-burning appliance components. He did abide by the safety regulations and procedures set-forth by those and other organizations in the Hearth Industry including; those of Sulco Inc.
I conclude the following for the purpose of this record; Mr. Customer had insinuated some pretty bad things about my son’s nature and even threatened me. This may be an indication that perhaps his pride was hurt possibly because of a second chimney fire. While my son and I certainly understand that the customer is angered, we have not held any grudges against him for the things said to us via: email and to me personally while on the telephone. May we all live, learn and grow in peace.
All of the above is written as a true testimony to what I remember taking place and will stand-by. Sulco “Fire-Safety” Policies” have been long-adapted for the benefit of everyone involved with burning wood, “inside the home.” A copy of our policy; “Sweeping a (wood-burning) Insert within a Masonry Fireplace is also attached here for your reading.*** ******
c/o Sulco Inc.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved