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BBB Business Review

This Business is not BBB accredited

Empire Today LLC (Cleveland Area)

Additional Locations

Phone: (800) 588-2300 Fax: (888) 588-2348 View Additional Phone Numbers 9040 Dutton Dr., Twinsburg, OH 44087 http://www.empirecarpet.com View Additional Web Addresses

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Description

This company provides carpet, Hard Surface Flooring, Window treatments, and House Furnishing & Service.

According to its website and ads, the company offers next-day installation of carpet and window treatments.

Consumers should be aware that this applies to in-stock carpet and select window treatments only.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • Complaints against this business are handled by another BBB.

Customer Complaints Summary Read complaint details

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Definitions | BBB Complaint Process | File a Complaint against Empire Today LLC (Cleveland Area)

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Empire Today LLC (Cleveland Area)
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Read Customer Reviews | Submit a Customer Review | See Trends in Customer Reviews on Empire Today LLC (Cleveland Area)

Additional Information

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BBB file opened: November 13, 2001 Business started: 01/01/1959 Business incorporated: 05/10/2001 in DE
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Rebekah Clerk, National Customer Service Manager Mr. Steve Silvers, CEO
Contact Information
Principal: Mr. Steve Silvers, CEO Principal: Ms. Rebekah Clerk, National Customer Service Manager
Business Category

Carpet & Rug Dealers - New Floor Materials - Retail Vertical Blinds Window Shades Blinds Tile Sales Carpet Layers

Service Area
According to its website, as of January 2008, Empire Today provides services in over 50 major metropolitan areas in the U.S. and Canada. Its headquarters is located in Northlake, Illinois.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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Additional Web Addresses

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