BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This firm sells through the Internet only.
Request a Quote
View Business Review Inquiries
A BBB Accredited Business since
BBB has determined that Old Time Candy Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Old Time Candy Company include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMrs. Karen Bridge, C.E.O. Mr. Don Bridge, Vice President Ms. Barb Peterseim, General Manager, Office Manager, Human Resources
Candy & Confectionery - Retail Gift Baskets & Parcels Internet Shopping
Products & Services
Old Time Candy Company sells the following brand(s): Bonomo, Ferrara Candy Company, Hershey's, Jelly Belly, M&M Mars, Necco, Nestle, Pop Rocks, Tootsie, Wonka, Wrigley
Old Time Candy Company offers the following product(s): bulk candy, candy, candy gift boxes, candy sticks, caramel, chocolate, coconut candy, cotton candy, gum, gummi candy, jawbreakers, licorice, mints, Pez, salt water taffy, sour candy, sugar-free candy, wax candy
Method(s) of PaymentVisa, Mastercard, Amex, Discovery, Check, Money Order
Refund and Exchange Policy100% Money-Back Guarantee
We are confident that you will love Candy you ate as a kid® If you are not satisfied with your purchase, we offer a full 100% money back guarantee. A brief explanation is appreciated (but not necessary) and will help us improve our products and service.
We cannot be responsible for candy ordered in error. We cannot be responsible for late, missing, or damaged UPS shipments unless we make a mistake. We will cooperate in every way to help you track your package and obtain a refund.
For a full refund, including your initial shipping charges, simply return your candy within 14 days of receipt to the Old Time Candy Company; 350 Commerce Drive East; LaGrange, OH 44050.
350 Commerce Dr E
Lagrange, OH 44050 (866) 929-5477 (440) 355-4345 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (866) 929-5477(Phone)
Additional Email Addresses
- - Communication/Mass Email
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Ordered a product, old fashion candy sticks 2 boxes assorted and when they arrived yesterday 64 out of 160 sticks were broken. They stated on their site that could not guarantee breakage on these but feel the amount is excessive. I contacted the customer help center today and they basically told me tough love. I also ordered the same product last month but in peppermint, strawberry and tangerine and only had 5 sticks broken out of 3 boxes. I do not mind some breakage but feel 64 is beyond the acceptable range out of 160 sticks. 80 come in a box.
Desired Settlement: Would like them to replace with another box ..would be willing to take peppermint even if the assorted were more. I do not feel I should have to pay for the postage . Willing to send the broken sticks back.
Business Response: We will not ship another box. Once it leaves our facility, we can not guarantee they won't break. I will refund you for one box of candy sticks.
Better Business Bureau:
Read Complaint Details
Complaint: On January 6th, I placed an order and selected expedited 3-day shipping at a premium charge of $26.48. I received notice that my order shipped on Jan. 7th. As of this morning Jan. 12th, I have not received my order. I called customer service and was told that it was "standard policy" that UPS does not deliver on the weekends and that I could review the special "shipping terms" page on UPS's website. There was nothing that indicated that 3 day shipping would actually be 5 days shipping. As a result of the misinformation I received, the items I ordered did not arrive in time for the party that I had on Jan. 10th ( 3 days from the ship date).
Desired Settlement: I would like the premium 3-day shipping charge to be credited back to my account.
Business Response: Our shipping policy clearly shows how long it takes to receive an order at the following link http://www.oldtimecandy.com/shipping.
We spent a long time wording this to make sure that our customers understand. What is the next step to resolve this issue?
Better Business Bureau:
Business Response: Sorry that the customer couldn't find the shipping policy. we will refund her account for her shipping charges.
Better Business Bureau: