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BBB Business Review

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BBB Accredited Business since

Old Time Candy Company

Phone: (440) 355-4345 Fax: (775) 908-1995 View Additional Phone Numbers 350 Commerce Dr E, Lagrange, OH 44050 View Additional Email Addresses https://plus.google.com/u/0/+Oldtimecandy View Additional Web Addresses


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Description

This firm sells through the Internet only.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Old Time Candy Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Old Time Candy Company include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Old Time Candy Company
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 12, 2001 Business started: 02/15/2000 in OH Business incorporated 01/16/2001 in OH
Type of Entity

Corporation

Business Management
Mrs. Karen Bridge, C.E.O. Mr. Don Bridge, Vice President Ms. Barb Peterseim, General Manager, Office Manager, Human Resources
Contact Information
Principal: Mrs. Karen Bridge, C.E.O.
Customer Contact: Ms. Barb Peterseim, General Manager, Office Manager, Human Resources
Business Category

Candy & Confectionery - Retail Gift Baskets & Parcels Internet Shopping

Products & Services

Old Time Candy Company sells the following brand(s): Bonomo, Ferrara Candy Company, Hershey's, Jelly Belly, M&M Mars, Necco, Nestle, Pop Rocks, Tootsie, Wonka, Wrigley

Old Time Candy Company offers the following product(s): bulk candy, candy, candy gift boxes, candy sticks, caramel, chocolate, coconut candy, cotton candy, gum, gummi candy, jawbreakers, licorice, mints, Pez, salt water taffy, sour candy, sugar-free candy, wax candy

Method(s) of Payment
Visa, Mastercard, Amex, Discovery, Check, Money Order
Refund and Exchange Policy
100% Money-Back Guarantee
We are confident that you will love Candy you ate as a kid® If you are not satisfied with your purchase, we offer a full 100% money back guarantee. A brief explanation is appreciated (but not necessary) and will help us improve our products and service.

EXCEPTIONS:
We cannot be responsible for candy ordered in error. We cannot be responsible for late, missing, or damaged UPS shipments unless we make a mistake. We will cooperate in every way to help you track your package and obtain a refund.
 
For a full refund, including your initial shipping charges, simply return your candy within 14 days of receipt to the Old Time Candy Company; 350 Commerce Drive East; LaGrange, OH 44050.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.