BBB Accredited Business sinceAdditional Locations
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This company's business is the set up and maintenance of bill processing systems for utilities on the internet.
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A BBB Accredited Business since
BBB has determined that Direct Payment Plan meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Direct Payment Plan include:
- 3 complaint(s) filed against business
Factors that raised the rating for Direct Payment Plan include:
- Length of time business has been operating
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. John Good, President Ms. Joyce Good, Treasurer Mr. B. Thomas Mulvaney, Vice-President
Bill Paying Service Billing Service Business Services - General