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BBB Business Review

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BBB Accredited Business since


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Phone: (216) 813-5850 Fax: (216) 357-6248 View Additional Phone Numbers 127 Public Square. OH 01 27 5601, Cleveland, OH 44114 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that KeyBank meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

219 complaints closed with BBB in last 3 years | 91 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 15
Billing/Collection Issues 82
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 121
Total Closed Complaints 219

Additional Complaint Information

The 127 Public Square location in Cleveland, Ohio is the national headquarters for Key Corporation. Any matter of complaint received by a BBB across the country will be forwarded to the Cleveland BBB for resolution. This report is based on compiled complaint activity for Key Bank nationally.

Customer Reviews Summary Read customer reviews

23 Customer Reviews on KeyBank
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 23
Total Customer Reviews 23

Additional Information

BBB file opened: January 01, 1933 Business started: 01/01/1929 in NY Business started locally: 01/01/1994 Business incorporated 12/31/1958 in OH
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

U.S. Comptroller of the Currency
250 E Street SW, Washington DC 20219
Phone Number: (202) 874-5000

Federal Deposit Insurance Corporation (FDIC) - Chicago Regional Office
500 West Monroe Street, Suite 3300, Chicago IL 60661-3697
Phone Number: (312) 382-6000
Fax Number: 312-382-6901

Type of Entity


Business Management
Ms. Laura Karter, Client Relations, Manager, VP Ms. Beth E. Mooney, CEO Mr. Thomas C. Stevens, Vice Chairman and CAO Ms. Kathy McCrone, Executive Client Relations Ms. Jeanette Piatek, Executive Client Relations
Contact Information
Customer Contact: Client Relations Department
Principal: Ms. Laura Karter, Client Relations, Manager, VP
Principal: Ms. Beth E. Mooney, CEO
Principal: Mr. Thomas C. Stevens, Vice Chairman and CAO
Business Category

Banks Credit Cards & Plans Investment Advisory Service

Alternate Business Names
Ameritrust Ameritrust Co. Ameritrust Company N.A. Investment Management & Trust Services K M I Mortgage Key Direct Key Equipment Finance Key Home Equity Services Key Home Improvement Services Key Investment Services Key Recovery Key Services Corp KeyBank Home Equity Services KeyBank National Association KeyCorp Merchant Services Society Mortgage
Referral Assistance

The following Government Agency(s) or Association(s) may be able to provide you additional information:

Superintendent of Banks 77 S High St, Columbus OH 43266-0549 Phone Number: (614) 466-2932

Federal Reserve Bank of Cleveland P.O. Box 6387, Cleveland OH 44101 Phone Number: (216) 579-2000 Fax Number: (216) 579-2932

Industry Tips
Credit Card Offers Financial Planning

Customer Review Rating plus BBB Rating Summary

KeyBank has received 3.68 out of 5 stars based on 23 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.