BBB Accredited Business sinceAdditional Locations
Phone: (440) 543-2844 Fax: (440) 543-2909 16945 Munn Rd, Chagrin Falls, OH 44023
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A BBB Accredited Business since
BBB has determined that Vitale Asphalt Maintenance Co. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMs. Rosemary R. Vitale, Owner & Vice President Mr. Theodore Vitale Jr., Owner & President
Asphalt Seal Coating Paving Contractors
Alternate Business NamesVitale Sealing & Patching Company
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: During an estimate meeting, ******** ****** told me they would regrade my current driveway, excavate the gravel, take away the excess, and pave it with fresh asphalt. She repeatedly indicated that the drive would be at the same height as the current yard. She also agreed to regrading and paving an additional 15' x 15' parking space at the rear of the drive. "Conveniently", the work was done while I was away on vacation. When I returned, I found that the drive appeared to be simply paved over, with a raised asphalt lane 4 - 6 inches above the rest of the yard. Also the parking space measured 11.5' x 17'. I withheld payment of the balance until someone contacted me about these issues. Finally *** ****** came out. It immediately became clear that they were not going to be bothered with me. He insisted they did the job correctly, that my claims were wrong, and that I must pay them the balance. So I agreed to just accept the work I didn't agree to and let it go, chalking it up to the fact that I made a bad decision in hiring them...part of life's learning experiences. I told *** I would send a check next week because the money wasn't currently in my checking account. He seemed not to trust that I would and insisted on being paid right then and there. I said the only way I could pay them at that time was by credit card. He said fine. I showed him the invoice I received (the 2nd one -- the first one they sent me was too low) and told him he could put $3295 on my credit card. He wrote that amount down. He never gave me a receipt -- just took the card numbers. Then when my credit card bill came I saw ****** charged me an additional 3% fee for using a credit card. *** never mentioned there would be a fee, and it was not indicated on either invoice I received. Had I known of the fee at the time I never would have agreed to the credit card payment. I would have stood by my word and sent in a check the following week. I tried resolving this with ****** but they won't discuss it -- I was told that the 3% fee was mentioned on the initial contract I signed months ago -- the same contract that says they were supposed to regrade the drive and put in a 15' x 15' parking space. I feel that ****** engages in deceptive business practices and that their people cannot be trusted or taken at their word. It is a shame because I like the idea of supporting a local business with strong community ties. But it is hard for me to let this 3% fee go -- the idea of paying even more for already unsatisfactory work irritates me.
Desired Settlement: I simply want them to refund my $98.85 so we can be done with each other.
I have already sent copy of our contract that she signed clearly stating fees charged.
Better Business Bureau:
I have responded to this. Where is our response??????
Consumer Response: Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I do not understand. All I see is a blank contract that was never signed. Are they trying to hold me to a contract which they had previously already broken? If they expected me to pay a 3% credit card fee on the balance then why didn't it say so on the invoices? Why didn't *** tell me about the fee when we discussed a payment on the credit card? Were they trying to deceive me? Is Vitale responding to the issues I have raised or not?
Read Complaint Details
Complaint: Billing for services not done. Sealcoating needs to be redone.
Desired Settlement: Refund-Cash
This is the first I hear of a problem.