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BBB Business Review

BBB Accredited Business since 9/1/1980

Associated Estates Realty Corporation

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Phone: (216) 261-5000 Fax: (216) 289-9600 View Additional Phone Numbers 1 AEC Parkway, Richmond Heights, OH 44143 http://www.associatedestates.com

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Description

A self-administered and self-managed real estate investment trust, this company owns and manages residential real estate in Colorado, Florida, Georgia, Ohio, Indiana, Maryland, Michigan, Pennsylvania, Texas and Virginia.

BBB Accreditation

A BBB Accredited Business since 9/1/1980

BBB has determined that Associated Estates Realty Corporation meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Associated Estates Realty Corporation include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 71 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

71 complaints closed with BBB in last 3 years | 25 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 27
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 43
Total Closed Complaints 71

Additional Complaint Information

The Richmond Heights, Ohio location is the national headquarters for this company. Any matter of complaint received by a BBB across the country will be forwarded to the Cleveland BBB for resolution. This report is based on compiled complaint activity for the company's ten (10) state service area.

Complaints generally challenge terms of the lease agreement and, in most cases, the company provided an agreeable compromise to resolve the dispute.

Any matter of complaint brought to the company's attention within the BBB's three year reporting period has been resolved. The number and type of complaints are not unusual for a company in this type of industry.

Read Complaints | Definitions | BBB Complaint Process | File a Complaint against Associated Estates Realty Corporation
See Trends in Complaints on Associated Estates Realty Corporation

Customer Reviews Summary Read customer reviews

1 Customer Review on Associated Estates Realty Corporation
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Read Customer Reviews | Submit a Customer Review | See Trends in Customer Reviews on Associated Estates Realty Corporation

Additional Information

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BBB file opened: January 01, 1967 Business started: 01/01/1967 in OH Business incorporated: 07/29/1993 in OH
Type of Entity

Corporation

Business Management
Ms. Dawn Pahoresky, Operations Exec Administrator Ms. Kim Kanary, Management Corp. Communication Mr. Jeffrey I Friedman, C.E.O. Ms. Kara Florack, Vice President Mr. John T. Shannon, Senior VP of Operations Mr. Lou Fatica, Vice President
Contact Information
Customer Contact: Ms. Dawn Pahoresky, Operations Exec Administrator Principal: Ms. Kim Kanary, Management Corp. Communication
Business Category

Apartments Property Management

Alternate Business Names
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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