Educational Consumer Tips
Better Business Bureau
Consumers have many concerns about shopping on the World Wide Web. They include security, privacy, price, and exchanges.
Before any other considerations, make sure that the business has a physical address and phone number, not just a post office box.
Since virtually all web transactions involve a credit card, consumers should know what security measures are in place to keep credit card data from being intercepted. When you log on to a site on which you intend to do business, look for a secure server software program, also called an SSL, which encrypts or encodes all transmissions and transactions.
Privacy concerns deal with how personal information will be used or shared with other businesses. Policies differ widely between companies but often give you the opportunity to
E-commerce companies may put a `cookie' on your home computer when you place an order. In this case, that company is placing information on your hard drive to recognize you when you log on to their website. Look for reputable companies to acknowledge this up front. If you are uncomfortable with this, you may disable these `cookies' through your web browser.
Consumers may also look for a
When comparing prices, find out about any applicable taxes and shipping charges. Study the company's refund or exchange policy since policies vary widely. When you return an item by mail, it may include restocking fees. On the other hand, in some
Because this field is growing rapidly, consider
Finally, bidders at online auctions should know that you usually purchase items from
Take your time. Shop with businesses that have earned your trust.
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