Any person, firm, partnership, corporation or other type of business undertaking, accepted for membership in the Better Business Bureau, shall meet and be required to maintain the following requirements and standards:
- Be in business in the Better Business Bureau’s service area not less than one year or principals thereof have been or currently involved in another business or businesses which meet all the standards of Bureau membership.
- Be free from an unsatisfactory report at the BBB in whose service area the company is headquartered.
- Supply background information about the company, its principals, or other information deemed essential to the Bureau’s responsibility to provide inquirers with factual reports which bear upon the reliability of business.
- Fulfill all licensing and bonding requirements by applicable city, county, state and federal agencies and authorities, provide license numbers upon application for BBB membership and provide periodic updates on request of the Bureau.
- Be free from any governmental actions and proceedings that demonstrate a significant failure of the company to support the principles and purposes of the Better Business Bureau.
- Cooperate with the Bureau’s activities and efforts to promote voluntary self-regulation.
- Cooperate with the Bureau in efforts to eliminate the underlying causes of customer complaints that the Bureau may call to the company’s attention.
- Promptly respond to any and all complaints forwarded by the Bureau, and make a good faith effort to resolve all such complaints in accordance with generally accepted good business practices.
- Participation in the BBB Member Identification Program requires that the member agrees to, for unresolved complaints, (a) binding arbitration under BBB Rules of Arbitration (Binding) if the consumer also agrees, or (b) pre-commitment to a dispute settlement process through a provider other than the Bureau, and which the Bureau determines substantially complies with Bureau consumer dispute resolution criteria.
- Comply with any decisions rendered through Bureau arbitration programs in which the firm has agreed to participate or comply with decisions rendered by an alternative provider’s dispute resolution program.
- Adhere to established BBB standards of advertising and selling, including the Code of Online Business Practices for online businesses that apply for the BBBOnLine Reliability logo, and cooperate with the Bureau in matters relating thereto.
- Refrain from using the name or logo of the Better Business Bureau for sales, advertising or promotional purposes in any manner not specifically authorized in writing by the BBB.
- Support the principles and purposes of the Better Business Bureau and not engage in any activity that reflects unfavorably on the Bureau or its members.
- Sign the Membership Application and pay the appropriate dues and fees as set by the BBB.
Failure to maintain the requirements and standards of membership shall result in termination of membership and the right to use or display the BBB membership logo.
Application for membership must be accepted by the Bureau’s Board of Directors