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BBB Business Review

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BBB Accredited Business since

Wine Cellar Innovations

Phone: (513) 321-3733 Fax: (513) 979-5280 View Additional Phone Numbers 4575 Eastern Ave, Cincinnati, OH 45226 View Additional Email Addresses http://www.winecellarinnovations.com


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Description

Wine Cellar Innovations designs, manufactures, sells, and installs wine racks and custom wine cellars for both residential and commercial applications. Also specializes in wine cellar refrigeration equipment, and wine room interior furnishings.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Wine Cellar Innovations meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Wine Cellar Innovations include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

89 Customer Reviews on Wine Cellar Innovations
Customer Experience Total Customer Reviews
Positive Experience 89
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 89

Additional Information

BBB file opened: September 22, 2005 Business started: 01/01/1988 Business incorporated: 12/05/2013 in OH
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Jim Deckebach, Owner Ms. Erica Fisk, Marketing Director Mr. Mike Pottebaum, Sales Mr. Tony Wilke, Vice President
Contact Information
Principal: Mr. Jim Deckebach, Owner
Customer Contact: Ms. Erica Fisk, Marketing Director
Business Category

Wine Storage Equipment Winemaking Equipment & Supplies

Business Management

Mr. Jim Deckebach is also identified in BBB files as the owner of Deckebach Construction. A separate report is available upon request.


Customer Review Rating plus BBB Rating Summary

Wine Cellar Innovations has received 5 out of 5 stars based on 89 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in the Cincinnati Area, Southern Ohio, Northern Kentucky, Southeastern Indiana. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.