Business ProfileforWindows Plus Cincinnati

I had windows and patio doors for my house installed by Windows Plus. I was quoted $27000 to replace 10 large windows and 2 triple patio doors. The doors made up $13000 of the cost. The door installs were quickly found to have issues. The doors were made functional but it requires heavy effort to close them since they rub on the sill or jamb. Oct 26. The ****** factory rep was to come to my house to view doors. He did not arrive but 2 WindowsPlus employees were there. November 3 ****** rep viewed doors along with two Windows Plus employees. He stated he had never seen anything like that before and took many photos and was to discuss with ******. November 11 I contacted the sales rep (Michael) who I worked with and he referred me to Troy Saunders to discuss how this would be addressed. Troy stated Tanner Kirby was responsible for follow up of the door issues and stated he would leave a message for Tanner to call me but I never received a return call. November 16 I called and left message with Tanner requesting a call November 18 Tanner called me and left a message stating he was waiting for a response from *** ***** at ******. I returned his call later that day and ended up leaving a message requesting update. November 29 Called and left a message with Tanner November 30 Tanner returned call. Stated he believed ****** would rebuild entire 3 panel door in kitchen and rebuild the door panel component in my basement. December 7 I Texted Tanner with a request to know if doors were being rebuilt, and if so, how long would it take for manufacture and installation December 8 Tanner replied he would contact ******. December 9 Still no response back I currently have two doors which are difficult to use, have either no trim or the old broken trim reinstalled, and have obvious defects. Sales and Installation employees were friendly and did their best but once a problem was discovered the company has done nothing but stonewall.