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BBB Business Review

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BBB Accredited Business since

Gilkey Window Company Inc.

Phone: (513) 769-4527 Fax: (513) 769-2567 View Additional Phone Numbers 3625 Hauck Rd, Cincinnati, OH 45241 http://www.gilkey.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers windows & doors.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Gilkey Window Company Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Gilkey Window Company Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 4 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 4

Customer Reviews Summary Read customer reviews

1 Customer Review on Gilkey Window Company Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: January 01, 1982 Business started: 01/01/1978
Type of Entity

Corporation

Business Management
Mr. John Michael Gilkey, President Vincent Gilkey, COO Mr. Kevin Hillebrand, General Sales Manager Mr. Cris Riel, Marketing Director
Contact Information
Principal: Mr. John Michael Gilkey, President
Customer Contact: Mr. Kevin Hillebrand, General Sales Manager
Business Category

Windows - Installation & Service Doors Windows Windows - Vinyl Windows & Doors - Installation & Service Windows - Wood Doors - Vinyl

Additional Information

Gilkey Window Company is headquartered in Cincinnati, OH but also operates in other markets including Chicago, Dayton, Lexington and Louisville.  Separate BBB Business Reviews on these locations may be available. Complaint and rating information in this BBB Business Review is limited to the Cincinnati market area.


Customer Review Rating plus BBB Rating Summary

Gilkey Window Company Inc. has received 5 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in the Cincinnati Area, Southern Ohio, Northern Kentucky, Southeastern Indiana. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.