Business ProfileforEverdry Waterproofing

Upon purchase of my home in early 2008, I inherited the Lifetime warranty on recent work that EverDry done in the basement. I pay $40 yr to sustain it. The paperwork I was provided from the seller is basically a stack of brochures regarding what was done. The Estimate says $24,828. I've had to request various issues, one of which, I had to ask them to repair the damage done to my back porch. It was cut up to access the back wall for repair, it was done so poorly that putting it back together was not possible. They did finally return and repair it. Recently, I noticed that one walls cinderblock is horizontally creating a crack. Per the rep, "it is not covered under the warranty because they had not originally added the wall reinforcement beams on that wall". I was shocked to hear the rep tell be that since the warranty doesn't mention that would happen at all. They have performed exterior repair on that wall in the past, which was supposed to make sure that I could safely put-up drywall and refinish the area without being concerned of moisture seeping through the wall. I believe they should be responsible for installing beams that will keep it from getting worse. I don't feel as if I should have to pay for something that should have been done in the first place, or when the exterior repair was done by them. Sincerely, **** ******