Business ProfileforCulligan Water Company of Ohio, Inc.

Mar 20, 23 I had service on my water filtration system. I wrote a check & they left. Mar 23 my check was cashed. A few weeks later I get an invoice for the full amount + $5 paper processing fee. I think they haven’t documented the check on my account yet, so I ignore it. The next month I get an invoice w/fees added, so I call the office @ 5:04pm Fri May 5. I get redirected to an answering service telling me someone will get back to me. I get a call Mon May 8 9:38 am saying they did actually receive my payment, so I could ignore the invoice & they'd correct my account. I got another invoice the next month w/additional fees. I call on May 26th. The girl who answered said she wasn’t the one that normally did that, so she took a message for someone to call me. No one called me. I call back a few days later (June 6). They tell me they have no record of my payment & ask for proof of the cashed check, so I emailed the employee, Tangela, a picture from my bank of the cashed check & they respond saying they will send it to their manager to resolve. I get ANOTHER bill, this time threatening to send me to collections. I call on 6/22 & tell the girl I’d like to have this resolved, she responds with “I had nothing to do with this, let me get you to someone who did.” & passes me off to Tangela who gets on the phone and tells me she “did her part” in forwarding it to her manager but she’d look into it & call me back. She called me back at 5:02 pm & left a vm saying she was still working on an answer and someone would call me. No one did. I get ANOTHER bill on 7/6 and call the office at 5:45pm. I ask for a manager to contact me & the answering service took the message. It is 3:30 pm on 7/7 & nothing. They cashed a check for 413.60 on 3/23 & failed to update my account even after providing proof that they received the money. I would like all of the additional fees to be cleared from my account. My account number with Culligan is ****** and the invoice in question is ***********3.