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BBB Accredited Business since

CARE Center Vets

Additional Locations

Phone: (513) 530-0911 Fax: (513) 530-0811 6995 East Kemper Road, Cincinnati, OH 45249 http://www.carecentervets.com

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Description

This business offers veterinary and animal hospital services, including 24 hour emergency care as well as, cardiology, critical care, internal medicine, oncology, rehabilitation and surgical services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that CARE Center Vets meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for CARE Center Vets include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 5 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

5 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 5

Customer Reviews Summary Read customer reviews

2 Customer Reviews on CARE Center Vets
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

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BBB file opened: January 25, 2002 Business started: 12/11/2000 in OH Business incorporated: 05/23/2000 in OH
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Veterinary Board, Ohio State
77 S High Street, 16th Floor , Columbus OH 43266
http://ovmlb.ohio.gov/
Phone Number: 614-644-5281

Type of Entity

Limited Liability Company (LLC)

Business Management
Dr. Douglas Hoffman, Managing Partner Dr. Daniel Carey, Medical Director Ms. Michele Muldoon, Surgery Department Head Ms. Sharmila Ruparel, DVM, Emergency Department Ms. Stephanie Serranio, PR and Marketing Director
Contact Information
Principal: Dr. Douglas Hoffman, Managing Partner
Customer Contact: Ms. Stephanie Serranio, PR and Marketing Director
Business Category

Veterinarians Animal Hospitals

Alternate Business Names
Cincinnati Animal Referral and Emergency Center, LLC Cincinnati CARE Center
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Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in the Cincinnati Area, Southern Ohio, Northern Kentucky, Southeastern Indiana. Businesses may engage in more than one type of business.
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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