BBB Business Review

Text Sizesmall medium large

This business is not BBB accredited.

Smartravel, LLC

Phone: (513) 936-2300 View Additional Phone Numbers 8150 Corporate Park Dr  Ste 160, Cincinnati, OH 45242 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This business telemarkets and recruits people to attend a sales presentation about vacation packages. They usually offer an incentive to attend the presentation. Incentives in the past have included cash giveaways, car giveaways, shopping spree certificates and vacation packages. There are requirements to qualify and all disclosures should be made known to you during the initial phone call.

Smartravel is a locally based sales agency exclusively selling TAN, Travel Advantage Network, packages. TAN's operations are based out of Millersville, Maryland. A separate report on Travel Advantage Network from the Baltimore BBB is available upon request or online at The local sales agent is involved with complaints, but is not an active participant in the process of fulfillment of premiums and vacation packages. The toll-free number for TAN, Travel Advantage Network is 1-800-223-0088.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Smartravel, LLC include:

  • 26 complaint(s) filed against business

Factors that raised the rating for Smartravel, LLC include:

  • Length of time business has been operating
  • Response to 26 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

26 complaints closed with BBB in last 3 years | 8 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 18
Billing/Collection Issues 3
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 5
Total Closed Complaints 26

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Smartravel, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 05, 2001 Business started: 08/01/2001 Business incorporated 06/19/2001 in OH
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. David Wise, President Ms. Julie B. Heintz, Vice President
Contact Information
Principal: Mr. David Wise, President
Business Category

Travel Clubs

Alternate Business Names
Smart Travel Sunshine Vacations, LLC
Additional Information

According to company literature, each geographical region has its own prime season. For these high demand prime seasons there is an additional per night fee. Due to this the Network asks that the consumer be flexible in their choice of destination and dates for departure and arrival. When submitting a reservation request, there is an initial $99 processing fee. If you request more than one unit, you incur the $99 fee again. The vacations are booked on first come; first serve basis and it could take up to 45 days or more to receive verbal verification for a destination match. In addition it could take 4-6 weeks to receive written confirmation of your vacation. After verbally confirming, no changes to dates or destinations can be made. If written notification of cancellation is received 59 days in advance to the travel date, then your vacation week will be credited back to your account. If you must cancel and are not able to give 59 days written notice, then the credit is only received if the vacation can be rebooked. Regardless of when cancellation notice is received, reservation fees become non-refundable once the reservation is booked.

Business Management

According to BBB files, David Wise is also the President of Sunshine Vacations, LLC located in Dublin, OH. A separate report on Sunshine Vacations is available from the Columbus, OH BBB upon request or online at

Industry Tips
Travel Packages
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in the Cincinnati Area, Southern Ohio, Northern Kentucky, Southeastern Indiana. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.