Business ProfileforGarrett Wade Company Inc.

I purchased some tools for my husband for Christmas in late November. He received them and they appear fine but he also received a second similar set, so he returned the set I purchased from Garrett Wade right after Christmas. I contacted them by email on 1/12/2024 asking for an update. They verified that they had received them on 1/3/24, and requested 10 business days (which would be 1/18/24, including MLK Federal Holiday) to issue a return which seems excessive to start with. I emailed them again on 1/19/24 asking for the refund. Their response on the same day said they had sent my info "to the correct department and (I) would hear from them in 2-3 days". On 1/23/24 they sent an email that a refund had been issued to ******, though the $ amount of the refund was not included. On 1/24 I emailed them again, noting that no refund had been received through ****** or ****. Their response was that ****** "encountered an error when processing the refund to (my) account. (They) may need further investigation to address this issue promptly". They did not indicate how long this might take. Still no refund. My husband returned the item a month ago. I think this smells of stall tactics. Please advocate on my behalf. Thank you.