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          Find a Location

          Valley Thrift Store has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Valley Thrift Store

              3621 Symmes Road Hamilton, OH 45015

            • Valley Thrift Store

              1083 Hicks Blvd. Fairfield, OH 45014

            • Valley Thrift Store

              9840 Reading Road Cincinnati, OH 45215

            Business ProfileValley Thrift Store

            Thrift Shop
            Multi Location Business

            Additional business information

            Additional Info:
            The BBB has been informed that Cherryhill Management has contracts to collect donated household goods on behalf of Vietnam Veterans of America and the Lupus Foundation of America, Greater Cleveland Chapter (which also serves the Greater Cincinnati area). Cherryhill Management buys the donated goods from these organizations for a negotiated fee based on the volume of goods collected, then sells the goods at its retail chain, Valley Thrift Stores. A separate report is available on Vietnam Veterans of America from the Wise Giving Alliance (www.give.org). A report for the Lupus Foundation of America, Greater Cleveland Chapter, may be available from the BBB of Greater Cleveland (www.cleveland.bbb.org).
            See all additional business information

            Contact Information

            3621 Symmes Road

            Hamilton, OH 45015

            Visit Website
            Email this Business
            (513) 829-2800

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 38

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This business operates a thrift shop.

            Business Details

            This is a multi-location business.

            Find a Location

            Valley Thrift Store has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Valley Thrift Store

                3621 Symmes Road Hamilton, OH 45015

              • Valley Thrift Store

                1083 Hicks Blvd. Fairfield, OH 45014

              • Valley Thrift Store

                9840 Reading Road Cincinnati, OH 45215

              Location of This Business
              3621 Symmes Road, Hamilton, OH 45015
              Email this Business
              BBB File Opened:
              2/22/1999
              Years in Business:
              38
              Business Started:
              9/6/1985
              Alternate Business Name
              • Cherryhill Management, Inc
              • Pick Up Service
              Business Management
              • Mr. Donald Hemmer, Secretary
              Contact Information

              Principal

              • Mr. Donald Hemmer, Secretary

              Customer Contact

              • Mr. Donald Hemmer, Secretary
              Additional Contact Information

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              2 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              08/29/2023

              Complaint Type:
              Sales and Advertising Issues
              Status:
              Unanswered
              8/28/2023: Valley thrift store has changed its method of offering percentage savings without distributing complete info to help customers. They now offer color code that is different each day that you may find posted on entrance door. It does not state, however, what percentage is attached to each color and on which day it applies. A tag on 1st pair of shoes read $13.99 with a "blue" tag on the label. This pair received a 50% discount. Second pair of shoes (again reading a blue color) was offered no discount (charged full price of $28.99). I spoke to a manager next day and was told the actual they used was listed on the bottom of the receipt (no discount applied on that day). How can a customer know that if they don't distribute info such as: on day (Monday, Tue, Wed, etc. - tab - color code (color) applies and will receive - tab (percentage off listed price. Customers deserve to be treated decently and fairly. I live on a Social Security income and cannot afford this inconsiderate treatment.
              Read 1 More Complaints

              Customer Reviews

              2 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              John P

              03/09/2024

              They raise some of their prices when sale prices are to take effect. They charge more sometimes than the items originally cost. I strongly feel that many items are being skimmed from the lots of goods before they are ever presented on the store shelves as it is more profitable for them to sell them elsewhere.I do not fault them for trying to make a buck. However, I do feel that their actions, though legal, are lacking in ethics and morality. It would also be nice if they hired folks who spoke English as it is sometimes a challenge to communicate with some of their staff members.I have nothing else to say except that I now visit the store 2-3 times a week rather than daily as I once did. Valley Thrift's business practices will put me on the garage sale circuit again this summer.Such is life in the bullrushes!
              Read 1 More Customer Review

              Local BBB

              BBB Cincinnati

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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