BBB Business Review
BBB Accredited Business since
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This business offers cable TV service, digital phone service and other communications services.
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A BBB Accredited Business since
BBB has determined that Time Warner Cable - Southwest Ohio meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Time Warner Cable - Southwest Ohio include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 889 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||475|
|Total Closed Complaints||889|
Additional Complaint Information
This report contains information in regards to the Southwest Ohio division, which includes Dayton and Cincinnati Ohio and Terre Haute Indiana. Prior to January 2011, Indianapolis BBB handled complaints for customers in those areas. A separate report BBBs Indianapolis may be available by visiting http://www.indy.bbb.org.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||17|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Public Utilities Commission of Ohio
180 E. Broad St., Columbus OH 43266
Phone Number: 800-686-7826
Fax Number: (614) 752-8351
Type of Entity
Limited Partnership (LP)
Business ManagementMr. Glenn A. Britt, President Ms. Shannon Mullen, Regional VP, Operations
Television - Cable, CATV & Satellite Internet Access Provider Telephone & Television Cable Contractors Telephone Companies
In March 2012 Time Warner Cable acquired Insight Communications.