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Description

This business offers cable TV service, digital phone service and other communications services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Time Warner Cable - Southwest Ohio meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Time Warner Cable - Southwest Ohio include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 889 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

889 complaints closed with BBB in last 3 years | 316 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 104
Billing/Collection Issues 288
Delivery Issues 18
Guarantee/Warranty Issues 4
Problems with Product/Service 475
Total Closed Complaints 889

Additional Complaint Information

This report contains information in regards to the Southwest Ohio division, which includes Dayton and Cincinnati Ohio and Terre Haute Indiana.  Prior to January 2011, Indianapolis BBB handled complaints for customers in those areas.  A separate report BBBs Indianapolis may be available by visiting http://www.indy.bbb.org.

Customer Reviews Summary Read customer reviews

17 Customer Reviews on Time Warner Cable - Southwest Ohio
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 17
Total Customer Reviews 17

Additional Information

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BBB file opened: January 01, 1980 Business started: 01/01/1979
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Public Utilities Commission of Ohio
180 E. Broad St., Columbus OH 43266
http://www.puco.ohio.gov/
Phone Number: 800-686-7826
Fax Number: (614) 752-8351

Type of Entity

Limited Partnership (LP)

Business Management
Mr. Glenn A. Britt, President Ms. Shannon Mullen, Regional VP, Operations
Contact Information
Principal: Mr. Glenn A. Britt, President
Business Category

Television - Cable, CATV & Satellite Internet Access Provider Telephone & Television Cable Contractors Telephone Companies

Additional Information

In March 2012 Time Warner Cable acquired Insight Communications.

Industry Tips
Cable Television
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Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in the Cincinnati Area, Southern Ohio, Northern Kentucky, Southeastern Indiana. Businesses may engage in more than one type of business.
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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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Not all enhanced content & services are available at all Better Business Bureaus.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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Industry Tips

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What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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