BBB Accredited Business sinceFind a Location
Phone: (513) 386-5000 View Additional Phone Numbers 11325 Reed Hartman Highway Suite 148, Blue Ash, OH 45241
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This business offers cable TV service, digital phone service and other communications services.
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A BBB Accredited Business since
BBB has determined that Time Warner Cable - Southwest Ohio meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Time Warner Cable - Southwest Ohio include:
- 863 complaint(s) filed against business
Factors that raised the rating for Time Warner Cable - Southwest Ohio include:
- Length of time business has been operating
- Response to 863 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||406|
|Total Closed Complaints||863|
Additional Complaint Information
This report contains information in regards to the Southwest Ohio division, which includes Dayton and Cincinnati Ohio and Terre Haute Indiana.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||26|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Public Utilities Commission of Ohio
180 E. Broad St., Columbus OH 43215
Phone Number: 800-686-7826
Fax Number: (614) 752-8351
Type of Entity
Limited Partnership (LP)
Business ManagementMr. Glenn A. Britt, President Ms. Shannon Mullen, Regional VP, Operations
Television - Cable, CATV & Satellite Internet Access Provider Telephone & Television Cable Contractors Telephone Companies
Industry TipsCable Television
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview