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          AAA TV Care & Repair LLC has 1 locations, listed below.

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            Business ProfileforAAA TV Care & Repair LLC

            TV and Radio Repair
            BBB accredited business

            At-a-glance

            Customer Reviews

            1.63/5stars

            Average of 8 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 6/5/2013

            Years in Business: 14

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            AAA TV Care & Repair LLC in Cincinnati, OH offers TV repair & service.

            Business Details

            BBB File Opened:
            9/7/2012
            Years in Business:
            14
            Business Started:
            5/8/2009
            Business Incorporated:
            4/5/2011
            Accredited Since:
            6/5/2013
            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Mr. Adam Vogel Sr., Owner
            • Mr. Dale Vogel Sr., General Manager
            Contact Information

            Principal

            • Mr. Adam Vogel Sr., Owner
            • Mr. Dale Vogel Sr., General Manager

            Customer Contact

            • Mr. Dale Vogel Sr., General Manager
            Additional Contact Information

            Email Addresses

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/15/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            AAA TV& Appliance repair was contracted by Lowes to come to our home on multiple occasions for warranty claims (*********). The last time this company sent a technician, my husband was out of town and I do not have the technical experience to relay the jargon to my husband so I recorded the technician telling me the ice maker was unrepairable and that the ice maker will never work again and to not turn on my icemaker or my freezer will defrost again. When I contacted Assurant, who is handling the warranty claim and asked why we have not been offered the buyout on an appliance we purchased approximately 1 yr and a half ago, I was informed that the contractor AAA TV & Appliance Repair had not provided the documentation that our refrigerator/ice maker was unrepairable. When I was contacted by AAA TV & Appliance repair for our 4th claim, I told them, " I don't know why you're coming, your technician told me it was unrepairable the last time he was here." He informed me "Our technician would never tell a customer directly their appliance was unrepairable." When I informed him that I recorded his technician telling me this, he became very upset & informed me that his company would not be returning to my home for another service call because he did not appreciate me recording his technician. Later that day I received an email from Assurant/Lowes that our appliance had been serviced that very day, which it was not. The resolution we are seeking is that AAA TV & Appliance repair to not hold our warranty claim hostage and to do the right thing which is to provide to Assurant with the report stating that our refrigerator is unrepairable so we can purchase another appliance from another retailer who honors their warranties .
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            Customer Reviews

            8 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Eyvette H

            5 stars

            03/14/2024

            I have a new washer that does not get hot water. My tech, Tim, was wonderful!! He got to my place EARLY (that almost never happens when repair people come), and pretty quickly diagnosed the problem and assured me that it would be an easy fix. That calmed my nerves and gave me confidence in him.He was friendly, professional, and knowledgeable. I will absolutely be recommending AAA Appliance Repair (Tim specifically) to neighbors !!

            Local BBB

            BBB Cincinnati

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