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BBB Accredited Business since


Phone: (513) 232-7700 Fax: (513) 624-2144 View Additional Phone Numbers 2119 Beechmont Ave, Cincinnati, OH 45230 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This business offers commercial telecommunications equipment sales and support, unified communications, VoIP,  mobility, data networking equipment, Surveillance, IT services, network monitoring, local & long distance, voice, video & data cabling, on-hold & overhead customized messaging and music.

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that PTS meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for PTS include:

  • Length of time business has been operating
  • No complaints filed with BBB

Industry Ratings Comparison | Chart

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on PTS
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 01, 1986 Business started: 01/01/1983 in OH Business incorporated 02/24/1993 in OH
Type of Entity


Business Management
Mr. Jamie Hazenfield, Vice President
Contact Information
Principal: Mr. Jamie Hazenfield, Vice President
Business Category

Telephone Equipment & Systems Dealers Telephone Equipment & Systems Service & Repair Telephone Service - Long Distance Data Communications Equipment & Systems Telecommunication Equipment & Systems Dealers Telecommunication Equipment & Systems Service & Repair

Products & Services

PTS sells the following brand(s): Active Voice, Adtran, Axis, Cisco, EverFocus, HP, Microsoft, Milestone , NEC, Plantronics, Watchguard, Windstream

PTS offers the following product(s): Info-Hold, InMail, NEC 3C, NEC SV9100, NEC SV9300, NetVanta Fixed Port Routers, NetVanta Modular Routers, NetVanta Multiservice Routers, UCB - Unified Communications for Business, UM4730, UMS8000 voice mail server, Univerge SV8100, Univerge SV8300

Alternate Business Names
Professional Telecommunications Services Inc.
Industry Tips
General Retail Report Code
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in the Cincinnati Area, Southern Ohio, Northern Kentucky, Southeastern Indiana. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.