BBB Accredited Business since
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This company offers telecommunications services.
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A BBB Accredited Business since
BBB has determined that Powernet meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Powernet include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 29 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||14|
|Total Closed Complaints||29|
Additional Complaint Information
The Fairfield, Ohio location is the national headquarters for the company which services consumers nationwide. This report is based on compiled complaint activity from the company's nationwide service area. All complaints filed with the BBBs across the US are processed by the Cincinnati area headquarters.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Public Utilities Commission of Ohio
180 E. Broad St., Columbus OH 43266
Phone Number: 800-686-7826
Fax Number: (614) 752-8351
Type of Entity
Telephone Companies Telephone Service - Long Distance Internet Access Provider Telephone Equipment & Systems Dealers
Alternate Business NamesPowernet Global (former)
On August 1, 2006, this company added new service fees. A 30 day notice went out to all customers in their database. Some of these customers no longer use these services, and found the invoice to be in error. Customers that feel they were billed in error can contact the customer service line at 800-860-9495, and they will be removed as customers and the fee will credited.